2. Organizational Behavior (MGT-502) Lecture-2

3. Summary of Lecture-1

4. The study of individual behavior and group dynamics in organizational settings

5. Organizational Behavior Research Understand organizational events Predict organizational events Influence organizational events

6. Today’s Topics

7. Course of OB  The purpose of the course is to improve your ability to understand organizations and to act effectively in them.  This course is a study of human and work behavior in the workplace and within society

8. The purpose of OB is to understand people in organizations, to provide managers and practitioners with effective management tools, and to help organizations achieve their goals.

9. Organizational Behavior  How people behave in organizations  How organizations use human resources to achieve goals

10. Part-I The Individual  Ability & Learning  Values, Attitudes and Job Satisfaction  Personality & Emotions  Perception & Individual Decision Making  Basic Motivation Concepts  Motivation and its Applications

11. Part-II The Group  Foundation of Group Behavior  Group and Team Work  Functions of Communication  Basic Approaches to Leadership  Contemporary Issues in Leadership  Power and Politics  Conflict and Negotiation

12. Part-III The Organization System  Organizational Structure  Work design and Technology  HR Policies and Practices  Organizational Culture  Organizational Change  Stress Management

13. Organization systems level Organization systems level Group level Group level Individual level Individual level Basic OB Model

14. Performance Management

15. Organizational Performance  Efficiency: A measure of how well resources are used to achieve a goal. “Doing Things Right”  Effectiveness: A measure of the appropriateness of the goals chosen (are these the right goals?), and the degree to which they are achieved. “Doing the Right Things Right”

16. People Money Machines Materials Doing the right things TWO PERFORMANCE DIMENSIONS Efficiency= making best use of resources in achieving goals Effectiveness= choosing effective goals and achieving them Doing things right

17. Course Structure  Readings  Lectures  Assignments  Exam

18. Recommended Books

19.  Organizational Behavior by Stephen P. Robbins  Behavior in Organizations by J. Greenberg and R. A. Baron or  Organizational Behavior by Fred Luthans or  Understanding Organizational Behavior, by Debra L. Nelson and James Campbell Quick. Or  Any other on this subject available in the market.

20. Coming back to the subject….. the OB

21. What Managers do?

22. Managers….Individuals who achieves goals through other people.

23. What Managers Do  Gets things done through other people  Make decisions, allocate resources, and direct the activities of others to attain goals  Do their work in an organization

24. Planning Organizing Leading Controlling Four Management Functions

25. Continuous Improvement Continuous Improvement Total Quality Management Total Quality Management New Managerial Functions To provide leadership and direction

26.  Total Quality Management --a concept popularized by W. Edwards Deming to promote customer satisfaction through continuous improvement of business processes.  Continuous improvement requires all employees to improve the quality of products or services on an on-going basis. Managing quality becomes everyone’s job.

27. The 4-P Cycle of Continuous Improvement People (Skilled, motivated people who can handle change. Less stress.) Products (Satisfied customers because of better quality goods/services.) Processes (Faster, more flexible, leaner, and ethical organizational processes. Organizational learning.) Productivity (Less wasteful, more efficient use of all resources.)

28. Management Roles

29. 28 Set of expected behaviors associated with a manager Learned and developed Vary by level in the organization Interpersonal Roles Figurehead Leader Liaison Informational Roles Monitor Disseminator Spokesperson Decisional Roles Entrepreneur Disturbance Handler Resource Allocator Negotiator

30. Managerial Skills

31. 30 Ability or proficiency in performing particular tasks Learned and developed Vary by level in the organization Technical Skills Analytical Skills Decision-making Skills Computer Skills Human Relations Skills Communication Skills Conceptual Skills

32. Skill Type Needed by Manager Level Top Managers Middle Managers Line Managers Conceptual Human Technical

33. Skills Exhibited by an Effective Manager 1. Clarifies goals and objectives for everyone involved 2. Encourages participation, upward communication, and suggestions 3. Plans and organizes for an orderly work flow 4. Has technical and administrative expertise to answer organization-related questions 5. Facilitates work through team building, training, coaching and support 6. Provides feedback honestly and constructively

34. 7. Keeps things moving by relying on schedules, deadlines, and helpful reminders 8. Controls details without being over-bearing 9. Applies reasonable pressure for goal accomplishment 10. Empowers and delegates key duties to others while maintaining goal clarity and commitment 11. Recognizes good performance with rewards and positive reinforcement

35. Evolution of the 21st- Century Manager

36. Past ManagersToday’s Managers  Primary Role Order giver, privilegedFacilitator, team elite, manipulator, member, teacher, controlleradvocate, sponsor  Learning & Periodic learning, narrowContinuous life-long Knowledgespecialistlearning, generalist with multiple specialties  CompensationTime, effort, rankSkills, results Criteria  Cultural Orientation Monocultural,Multicultural, monolingualmultilingual

37. Where do managers work? in organizations!

38. Let’s stop it here

39. Summary

40. Organization systems level Organization systems level Group level Group level Individual level Individual level Basic OB Model

41. What Managers Do?  Gets things done through other people  Make decisions, allocate resources, and direct the activities of others to attain goals  Do their work in an organization

42. Continuous Improvement Continuous Improvement Total Quality Management Total Quality Management New Managerial Functions To provide leadership and direction

43. Evolution of the 21st- Century Manager

44. Next….

45. Organizations: The Important Component

46. Organizational Behavior (MGT-502) Lecture-2

47. Past ManagersToday’s Managers  Primary Source of Formal authorityKnowledge (technical Influenceinterpersonal)  View of People Potential problemPrimary resource  PrimaryVerticalMultidirectional Communications Pattern  Decision-Making Limited input forBroad-based input for Styleindividual decisionsjoint decisions

48. Past ManagersToday’s Managers  Nature of Inter- Competitive (win-lose)Cooperative (win-win) personal Relationships  Handling of PowerHoardShare and Key Information  Approach to ResistFacilitate Change