1. Management and Organizational Behaviour นำเสนอโดย อริสรา เสริม แก้ว คณะ บริหารธุรกิจ

3. Part 1  Introduction  The nature of organizational behaviors  Approaches to organization and management

4. Part 2  The nature of organizations  Organizational goals strategy and responsibilities

5. Part 3  The nature of management  Managerial behaviour and effectiveness  The nature of leadership

6. Part 4  Individual differences  The nature of learning  The process of perception  Work motivation and rewards

7. Part 5  The nature of work groups and teams  Working in groups and teams

8. Part 6  Organization structure and design  Patterns of structure and work organization  Technology and organizations

9. Part 7  Job satisfaction and work performance  Human resource management  Resourcing the organization

10. Part 8  Organizational control and power  Organizational development  Management development and organizational effectiveness

11. Meaning & nature of job satisfaction An attitude or internal state that is associated with the working environment & working experiences In recent years it has been closely associated with improved job design & work organisation & the quality of working life

12. Job satisfaction dimensions Individual factors Social factors Cultural factors Organisational factors Environmental factors

13. Variables influencing job satisfaction & work performance Individual factors – personality, education, age, orientation to work, etc Organisational factors – nature & size, personnel policies, employee relations, etc Environmental factors – economic, social, technical, governmental

14. Variables influencing job satisfaction & work performance Cultural factors – underlying beliefs, attitudes, values, etc. Social factors – relationships with co-workers, interaction, information organisation, etc.

15. Job satisfaction and work performance Particular influences including Information communication technology Stress at work Work organization and individual job design Comprehensive model of job enrichment Work/life balance Quality circles Happy/productive worker

16. Improving job satisfaction 1.Careful selection 2.Setting appropriate objectives 3.Planning the development of employees 4.Keeping employees informed 5.Recognizing achievements

17. Does job satisfaction matter? Ethical view Economic view Behavioral view