1. Micaela Luna Ceniceros, Jennifer DeVinney, Cristina Flores, Deva Moore AET/550: Performance Improvement and Management September 1, 2013 Melinda Medina

2. * Over 13,000 employees * Competition with another financial institution is reducing our market share * Reduction in new accounts * Employees have completed a performance improvement certification program * OUR PROPOSAL: Transition the current training department to a performance improvement department without using any additional funding

3. * On-going process * Based on actual needs of the organization * Will include a step by step process for improvement and training * Will include constant performance management and evaluation

4. * Staff is given the opportunity to be involved in the performance improvement procedure * A proficient system to measure and track necessary improvements to vital organizational processes and to correlate these improvements to desired outcomes * A structure to utilize organizational data on an annual basis to drive decision making and strategically focus resources

5. AnalyzeDesignDevelopImplementEvaluate Improvement specialists will analyze the organization to observe trends and other prerequisite information Based on the needs and gap analyses, an improvement plan will be developed A plan will be developed for the training of staff and the goals of the PI department Improvement plan and transition plan will be implemented The success of the transformation will be monitored and evaluated during each step of the transition

6. * The company is considering outsourcing the training department * The training department director would like to see a performance improvement program in place * Training department employees need to attend the performance improvement certification program to learn how to better handle problems within the company.

7. * New Accounts have decreased * Other financial institutions are causing for lower market share. * Staff will be more involved in the performance improvement. * No additional funding will be needed to implement.

8. * Add brief bullets here * Don’t forget to elaborate with “talking points” in the notes section below- this is specifically listed in the assignment guidelines.

9. * Possible promotions within the company. * Employees can be outsourced to other companies and bring in revenue to company.

10. * Add brief bullets here * Don’t forget to elaborate with “talking points” in the notes section below- this is specifically listed in the assignment guidelines.