1. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Opening the Door: Academic Technology and Library Collaborations at Ohio State Joanne Dehoney Office of the CIO Elizabeth L. Black University Libraries

2. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Libraries and IT What are the cultural and historical barriers to collaboration at your institution? Missions are converging.Infrastructure is expensive.

3. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Agenda Scene Setting Dialog: Stereotypes 3 Cases from Ohio State Dialog: Effective Collaborations Wrap-up

4. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference University Libraries Who are we? Classroom Services Network, SAN, Hosting, Telecommunications, Server Support Technology Enhanced Learning & Research University Libraries Office of the CIO Provost

5. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Our Lens: TELR & University Libraries Library exposed through LMS –eReserves –Hierarchical library resource pages –Librarian role LMS exposed through Library –Course Enhancement grants Digital Storytelling Project Seminar Series

6. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Ground Rules

7. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Dialog: Identifying Stereotypes Beyond the obvious ID stereotypes -- local or otherwise Positive and negative light Scribe(s) ~5-10 minutes

8. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Discipline Stereotypes LibraryIT AcademiaBusiness PeopleSystems UnderstandingsSLA’s App conversantApp fluent Female dominatedMale dominated OlderYounger BooksSports AlexandriaCupertino

9. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference I. Library Links in Carmen Goal: Develop an application to expose library resources in the learning management system at the correct level of granularity.

10. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference NO Display University Default Library Link Selected Department Specific Page Course Specific Page NO YES Display College Specific Page Display Instructor or student? Library Link in Carmen

11. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference

12. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference

13. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Library Link: Cultural Challenges Academia v Business: –TELR’s PMI style project definition off-putting to Librarians –Terminology: Business processes v. workflows Individuals v. Systems –Difficult to engage librarians in systems thinking –Striving to serve every individual

14. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Impact on Project Process slowed and stalled One person left original committee, dramatically leaving mid-meeting Scope kept drifting toward rebuild of existing library web resources

15. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Outcome Developed big picture in Library IT group and TELR Librarians developed specific cases in tight framework Took cases back to original team members and larger library staff TELR dropped emphasis on project paperwork

16. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference II. eReserves in Carmen Goal: Move eReserves into the “Learning Object Repository” associated with Carmen.

17. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Course eReserves in Carmen eReserves area LOR CARMEN Course

18. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Course eReserves in Carmen eReserves area LOR CARMEN Course Dedicated area of LOR Specialized “eReserves Role” Single support contact (hotline)

19. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference eReserves in Carmen: Service Pitfalls Librarians ran into trouble using LOR Began placing resources directly into courses using student labor Shared logins Didn’t call TELR

20. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Impact on Project The work got done Cultural confusion Betrayal –“You said it would be easy!” –“We created exceptions processes for you!”

21. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Analysis Application fluency = Making Assumptions Shy older females Rule orientation Priorities: individuals over systems

22. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Outcome Project debriefing Had TELR staff reach out weekly Reinforced “hotline” use Q & A instead of training approach

23. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Case III: Maintaining EZProxy Logs Goal: Systematic maintenance of log files

24. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference EZProxy: The Scenario New sys admin from IT side, not libraries Responsible for system maintenance Mentioned in passing his plan to add an identifier to the logs and to extend time kept to 30 days

25. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Impact Cultural confusion –Efficiency versus philosophy –People versus systems –Alexandria versus Cupertino

26. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Outcome Additions to orientation for IT personnel in Libraries Modification of the logs procedure for EZproxy

27. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Dialog: Effective Collaborations Project or service at your institution Tie to stereotype What worked or would you do differently Time TBD

28. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Lessons Library –Focused pilot projects valuable for testing ideas Include objectives and realistic measurements –Small working teams –Communication and input opportunities to broader groups –Creating project documents

29. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Lessons TELR - –Student backup systems –Faster to move to manual processes –Treat librarians more like faculty –Project planning without the terminology or boilerplate templates

30. Opening the Door University Libraries and Office of the CIO January 29, 2008Educause Learning Initiative Annual Conference Thank you! Beth Black black.367@osu.edublack.367@osu.edu Joanne Dehoney dehoney.1@osu.edudehoney.1@osu.edu This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.