1. Project plan for ISO 20000 implementation Subtitle or presenter

2. Content Project objectives Project results Project risks Mitigation of project risks Milestones Project organization Tools Reporting Copyright ©2014 20000Academy, all rights reserved.2

3. Project objectives 3 Project objectives: To implement ISO 20000 requirements To prepare for certification To achieve ISO 20000 certification by [date] at the latest Copyright ©2014 20000Academy, all rights reserved.

4. Project results SMS implementation Implementation of all required processes Obtaining ISO 20000 certification 4 Results of the ISO 20000 implementation project: Copyright ©2014 20000Academy, all rights reserved.

5. Project risks Extension of deadlines in the project setup phase Extension of deadlines in the process implementation phase Performing activities that incur unnecessary costs and waste time 5 The main risks in the implementation of the project are the following: Copyright ©2014 20000Academy, all rights reserved.

6. Mitigation of project risks 6 Measures to reduce project risks: Monitoring of project activities, i.e. deadline compliance. Intervention by the project sponsor in a timely manner. Hiring a consultant. Copyright ©2014 20000Academy, all rights reserved.

7. Milestones MilestoneDue date Initiation Planning Assessment Implementation Result Review Certification Audit Continual Service Improvement Setup 7Copyright ©2014 20000Academy, all rights reserved.

8. Project organization 8 NameOrganizational unitJob title Project Sponsor: [enter project sponsor’s name] Project Manager: [enter project manager’s name] Participants in the project: Copyright ©2014 20000Academy, all rights reserved.

9. Tools 9 The following tools will be used for the project: [Project Management tool name] A shared folder including all documents produced during the project – [Folder name] Copyright ©2014 20000Academy, all rights reserved.

10. Reporting 10 Project Reporting – project reports will be produced regularly: Frequency – once a month Responsible – Project Manager Copyright ©2014 20000Academy, all rights reserved.

11. Project plan for ISO 20000 implementation [presenters name] Copyright ©2014 20000Academy, all rights reserved.11 [insert your picture]