1. 1 Member Findings Christmas Donations An Amárach Report // February 2015 //

2. 2 Member Findings 2015 Survey This report details the findings from a survey of charities undertaken by Amárach Research on behalf of Fundraising Ireland. A total of 55 charities participated in the 2015 survey, down from 76 in 2014 and up from 26 in 2013. As in 2014, most interviews were undertaken by phone: 54 participated by phone and 1 participated online. Fieldwork was undertaken in late January and early February 2015, comparisons are made with previous surveys where appropriate. The objective of the study was to update findings from previous years in relation to Christmas and annual donations, as well as including new questions in relation to fundraising channels.

3. Trends Report Christmas 2014

4. 4 Member Findings How Was It? The general public said they gave more at Christmas – did charities see it in their own performance? This section looks at the trend since 2012 in the sources of donations, numbers donating and value of donations as a valuable guide to understanding the contribution of donations at Christmas. As in previous waves of the research, there is an enormous variation in numbers and amounts across the spectrum of charities in the survey, reflecting in turn the huge differences in scale of some charities compared to others. However, for consistency of reporting, we have used mean scores where appropriate to show the historic trend.

5. 5 Member Findings One Year On Q. During the Christmas appeal period, 15th November 2014 – 14th January 2015, did you receive voluntary income (donations) from any of the following sources? There was an across-the-board increase in Christmas donations across all three sources in 2014 compared to 2013. Base = 55

6. 6 Member Findings Q. How much voluntary income did your organisation receive from the general public over the Christmas appeal period? Average for each year 2012-2014 Income from the general public was up an average 10% on the previous year, reflecting improvements in donating behaviour in the separate survey of donors. Base = 53 Christmas Appeal Revenues: The General Public I

7. 7 Member Findings Christmas Appeal Revenues: The General Public II Q. How many members of the general public made separate donations to your organisation during this time? Average per organisation 2012-2014 A key driver in the growth of Christmas donations from the general public was the surge in the numbers donating, well ahead of the amount donated overall. Base = 53

8. 8 Member Findings Christmas Appeal Revenues: Companies I Q. How much voluntary income did your organisation receive from companies over the Christmas appeal period? Average for each year 2012-2014 Income from companies rose by 12%, faster than from the general public. Base = 44

9. 9 Member Findings Christmas Appeal Revenues: Companies II Q. How many companies made separate donations to your organisation during this time? Average per organisation 2012-2014 The average number of companies donating has returned to its 2012 level. Base = 44

10. 10 Member Findings Q. How much voluntary income did your organisation receive from Trusts over the Christmas appeal period? Average for each year 2013-2014 Income from Trusts was up in 2014, though remains a small part of total Christmas Appeal income (n.b.: not asked in 2012) – the average no. of trusts was 3 in each year. n.b.: small baseBase = 16 Christmas Appeal Revenues: Trusts

11. 11 Member Findings Q. How much did you raise in fundraising income in the total year? Average 2012-2014 The growth evident in 2013 continued into 2014, with average income from fundraising rising by just over 6% in the year as a whole. Base = 55 2014 Performance

12. 12 Member Findings Looking Ahead to Christmas 2015 2014 appears to have ended on a very positive note for the charities in the survey, showing some continued momentum evident in the previous survey. The year as a whole saw further growth after the previous year’s improvements in terms of average revenues from fundraising. This confirms the picture in the general public survey of donors reported separately – and suggests that the improving economic situation is finally translating into improving revenues for charities. Nevertheless, there is some evidence that the number of donors in different categories has grown faster than the amounts donated, so a key task for the 2015 Christmas Appeals period will be to convince ‘new’ donors to donate more next time round.

13. Trends Report Channel Options

14. 14 Member Findings Targeting Audiences We added a number of questions to the 2015 charities survey to explore attitudes concerning the use of different media and channels for targeting different audiences. The first table overleaf shows the topline preferences of charities for using different channels to target discrete age groups. The second table looks at the actual experience fundraisers have had in generating responses from different channels. While email and direct mail are quite low in the channel consideration set for targeting different age groups, they actually perform better than other channels on the basis of previous experience with response rates.

15. 15 Member Findings A Matter of Age Q. Considering the different ways you might use to reach your target audience, which channel are you more likely to use when reaching for the following age groups: It is clear that charities consider a much wider range of channels to reach older donors relative to younger donors. Base = 55

16. 16 Member Findings Reaching Your Target Q. To what extent do you agree or disagree with each of the following: I get more response from my target audience with... Past experience suggests that the more personal the message the better the response – and both email and direct mail out-perform other media on this measure. Base = 55

17. 17 Member Findings A Turning Point Much has changed in the charity landscape over the past few years. In addition to concerns about trust and effectiveness, the wider economic situation suppressed donations from both the general public and from companies. Moreover, the rapid adoption of the internet, smartphones and social media gathered pace these past few years – despite the economy – creating new opportunities and challenges for fundraisers. However, we appear to be at an important turning point in the economy and – perhaps – in the national zeitgeist in relation to charities and donations. The positive turn evident in both this survey and the general public survey bode well for 2015 and should encourage fundraisers to set the bar higher in the year ahead.

18. Trends Report e. info@amarach.com t. 01 410 5200 w. www.amarach.com b. www.amarach.com/blog t. twitter.com/AmarachResearch