1. IBM Global Services “Procurement on Demand” Buying IT Services on demand

2. IBM Global Services Who are IBM Global Services? What can we do? What do we mean by “on demand” services? How is that relevant to running SAGE or other Applications? Ways of discussing with IBM Please feel free to ask questions throughout Agenda

3. IBM Global Services ƒA technology company ƒCore competency in hardware, software & IT services ƒLeading & experienced player in traditional outsourcing (managed operations) What we are known for: What we are: ƒA company that has led and achieved one of the most significant turnarounds in modern corporate history ƒThe largest global services and consulting company in the world with range, reach and resilience second to none ƒThe leader in technology and e- business ƒA transformation partner to senior executives leading business change IBM has evolved from a traditional IT product and services company to a transformation partner capable of leading and managing business change The IBM “Brand Perception”

4. IBM Global Services IBM’s spread of products and services revenue 1% 41% 39% 15% Services Hardware Software Financing Enterprise Investments/Other 4% 1% 4%

5. IBM Global Services Employee Resources IBM Global Services: our world wide capabilities Canada 11,000 U.S. 56,000 North 15,000 22,000 Asia Pacific 6,000 Latin America 5,000 Nordic 10,000 South Central 14,000 9,000 West

6. IBM Global Services Strategic StrategicOutsourcing Services Services Integrated Technology Services Business Consulting Services HELP ME DO IT MANAGE IT FOR ME WHAT SHOULD I DO ? BUSINESS IT IBM Global Services - our portfolio  e-business Strategy & Design Consulting  Digital Marketing & Branding  e-commerce Services  Security & Privacy Services  Customer Relationship Management  Enterprise Resource Planning  Supply Chain Management  Business Intelligence Services  Procurement Services  Web Application Development  e-business Skills Development  Custom Systems Integration  Knowledge Management Services  e-business Infrastructure Services  IT Consulting  Total Systems Management  Infrastructure & Systems Management Services  Networking & Connectivity Services  Business Consulting & Recovery Services  Technical Support Services  IT Consolidation  Midrange Express Services  IT Product Training Services  e-business Hosting ƒ web Hosting ƒ Wireless Hosting ƒ e-Markets ƒ Storage Hosting ƒ ASP Enablement  IT Outsourcing  Business Process Outsourcing  Application Management Learning Services  IBM IT Product Training  Skills Development Services for e- business  IBM Management Development Services  IBM Competency Development Services  IBM ERP Training Services TEACH ME APPROVED BUSINESS PARTNERS

7. IBM Global Services IT Services Provision – a continuum of service

8. IBM Global Services Applicability of SAGE services for “on demand” IT Infrastructure “On demand” Linux on demand (pay per “MIP”) Capacity Upgrade on demand (pay per “live processor” for UNIX and OS400) Storage on demand (pay per GB) Network Capacity on demand (pay per Kbps) Management services “On demand” Gain access to technical support skills “on demand” Gain access to application support skills “on demand” Specialist skills Pasporte, approved Busn Partner

9. IBM Global Services Why are you interested? If you need to upgrade or refresh your infrastructure, but may struggle with Capital Expenditure If you have an implementation, with slowly ramping technical requirements and you want to avoid the “pay for peak” cost If you would like a robust environment for your applications, but have capacity or other issues with your data centre If you are embarking on a new project, and need to hire a “bubble” of skills in for the service If you want someone else to be responsible and accountable for a business critical service

10. IBM Global Services In Summary IBM Global Services are the worlds biggest IT service provider IBM and our partners have the breadth of skill set to offer many IT services “on demand” IBM can help you with your IT implementation problems, not just “tin sales” If you would like to discuss how IBM Global Services can help you with your issues, please contact:

11. IBM Global Services Any questions?. Phil Clark 02392 561655 clarkphl@uk.ibm.com