2. 1 Introduction To CONFIRM-IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduling package.

3. 2 Confirm-IT2 is an easy- to-use, robust appointment confirmation tool developed to increase PRODUCTIVITY What is Confirm-IT2?

4. 3 CONFIRM-IT2 offers 3 applications which address a wide array of vertical markets What is Confirm-IT2?

5. 4 Why Confirm-IT2? 50% of ALL NO-SHOWS for appointments occur because they are forgotten…… THIS IS LO$T REVENUE

6. 5 Why Confirm-IT2? Confirm-IT2 allows businesses to increase their efficiency and professionalism resulting in TOTAL Patient or Customer care.

7. 6   Confirm-IT2 economically provides patients/customers with appointment reminders from existing appointment calendar applications by a telephone call, email, text message or all three! What Confirm-IT2 Does

8. 7   Confirm-IT2 manually or automatically imports scheduled appointment data from popular file formats:   Comma Separated Data File (CSV)   Spreadsheet File (Excel, Fox Pro, Paradox)   Structured ODBC Database (Access etc.) What Confirm-IT2 Does

9. 8  Reduces Missed Appointments  Replaces Costly and Ineffective Post Cards and Phone Calls  Builds its own Database  Provides Reports  Contacts Idle & Inactive Patients/Customers

10. 9 What Confirm-IT2 Does  Creates Patient or Customer Profile  Provides Live Service  If connected to tel. system- dial 0 to reschedule now)  Creates Patient or Customer Notes  Cancels Appointments

11. 10 What Confirm-IT2 Does CONFIRM-IT2 Increases BUSINESS! A N D T H A T ’ S Y O U R B O T T O M L I N E !

12. 11 How Confirm-IT2 Works Confirm-IT2 consists of two components; (1) Client software which can reside on a customer provided PC Windows 2000 VISTA Windows XP

13. 12 How Confirm-IT2 Works (2) Server software which can reside on Confirm-IT2’s own hardware OR on CTL’s VoiceSupport Lx Voice Mail.

14. 13 Sample Messages Appointment Confirmation Message Hello, this is “Business Name” calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. Appointment Confirmation Email/Text Message Subject: [Business Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number],thank you How Confirm-IT2 Works

15. 14 How Confirm-IT2 Works Confirm-IT2 Messages 1. Appointment Confirmation Greeting 2. Appointment Cancellation Greeting 3. Birthday Greeting 4. Business Closed Greeting 5. Inactive

16. 15 How Confirm-IT2 Works Confirm-IT2 Messages 6. Appointment Re-Schedule 7. Notify NOW 8. Date Appointment 9. Range Appointment 10.Text to Speech (can speak name- Future)

17. 16 How Confirm-IT2 Works When Confirming Appts CI2 Can detect Busy, No Anwser, Answering Machine/Voice Mail and plays appropriate Message Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) 4 port Dialogic Card Confirmation Report

18. 17 Requirements For Automating Appointment Reminders With Confirm-IT2  There are many commercially available appointment scheduling software applications being used at professional businesses.  Each of these applications must have some type of Database where the appointment information is stored. How Confirm-IT2 Works

19. 18 Requirements For Automating Appointment Reminders With Confirm-IT2  Most applications have the ability to share this Database information.  Confirm-IT2 only needs non- confidential appointment related information such as Appointment Date and Time, First Name, Last Name, Phone Number, Email. How Confirm-IT2 Works

20. 19 Requirements For Automating Appointment Reminders With Confirm-IT2  Confirm-IT2 can read this information from several different common file types including CSV, XLS, MDB, ACCDB, ODB file structures. How Confirm-IT2 Works

21. 20 Requirements For Automating Appointment Reminders With Confirm-IT2  Confirm-IT2 only reads (imports) the required appointment information fields.  Confirm-IT2 actually builds its own internal Database based on the imported appointment related information. How Confirm-IT2 Works

22. 21 On the existing scheduling system software, Jill books an Appointment: Mary Jones 7/25/08 9:00 am Mary Jones 7/25/08 9:00 am Any new appointments or changes since the last time I checked?. Mary Jones 7/25/08 9:00 am Sue Hunt 10/30/08 10:30 am Joe Smith 10/30/08 1:00 pm Mary Jones 10/25/08 9:00 am Local Area Network LAN of Office Today’s date is 7/18/08 so don’t send a reminder to Mary until 7/24 (one day before her appointment) Appointments File Appointment File containing First Name, Last Name Appointment Date and Time Phone Number, Email, Cell etc. Confirm-IT2 Server Typical Business Operation With Confirm-IT2 How Confirm-IT2 Works

23. 22 07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones mjones@aol.commjones@aol.com 07/24/2008 10:01 AM 07/25/2008 09:00 AM Mary Jones (203) 366-4242 Thursday July 24, 2008 11:05 AM 07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM 07/24/2008 10:00 AM 07/23/2008 10:09 AM 07/24/2008 09:30 AM 07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM 07/24/2008 10:00 AM 07/23/2008 10:06 AM 07/24/2008 09:30 AM 07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM 07/24/2008 10:00 AM 07/23/2008 10:03 AM 07/24/2008 09:30 AM 07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM 07/24/2008 10:00 AM 07/23/2008 10:00 AM 07/24/2008 09:30 AM How Confirm-IT2 Works Phone/Email reminders to Mary are shown on Jill’s main screen Today’s reminders are shown in Bold in Date/Time Confirmed

24. 23 CONFIRM-IT2 Installation Confirm-IT2 is very easy to install and program. It can be installed as a stand-alone product, with a telephone system or as a voice mail with a telephone system.

25. 24 CONFIRM-IT2 Installation Example of a page in the Wizard

26. 25 CTL provides additional Professional Services to eliminate any installation or maintenance concerns you may have. CONFIRM-IT2 Installation

27. 26 Because Confirm-IT reduces missed appointments, its payback occurs in days! Confirm-IT2’S Payback

28. 27 Confirm-IT2’s Payback OK, LET’S ASSUME…… 1. CI2 avoids just 2 missed Appointments/week 2. Each Appointment cost is $ 100.00 4. $ 200.00 X 50 weeks = $ 10,000.00 3. 2 Appoinments  $ 100.00 = $ 200.00 week Confirm-IT2 saved $ 10,000.00 in the 1 st year alone!

29. 28 REVIEW Patients/customers will receive better service It’s Recession Proof Remote Notifcation to customers/patients & employees

30. 29 Builds & Maintains a Patient/Customer Database Provides Detailed Reports Replaces Costly Mailings Multiple clients Increases Professionlism, Efficiency and Productivity REVIEW

31. 30 REVIEW Flashes the Line for Live Service Interfaces with Existing Scheduling Software Contacts Idle Customers/Patients Fantastic Payback Model!

32. 31 Confirm-IT2! - Automatically reminds your patients or customers of their appointment virtually ANYTIME, ANYWHERE

33. 32 CTL Inc. 375 Bridgeport Ave Shelton, CT 06484 203-925-4266 www.ctlinc.com