1. 1© Copyright 2012 EMC Corporation. All rights reserved. EMC MISSION- CRITICAL BUSINESS CONTINUITY FOR SAP EMC VPLEX, EMC Symmetrix VMAX, EMC VNX, VMware vSphere HA, Brocade Networking, Oracle RAC, SUSE Linux Enterprise EMC Solutions Group

2. 2© Copyright 2012 EMC Corporation. All rights reserved. Solution overview and architecture Solution components and configuration – EMC VPLEX Metro – VMware vSphere – SAP system architecture – Oracle database – Brocade network – EMC storage Testing and validation Summary and conclusion Agenda

3. 3© Copyright 2012 EMC Corporation. All rights reserved. Mission-Critical Business Continuity for SAP Eliminate single points of failure at all layers in environment Provide active/active data centers with near- zero RPOs and RTOs Fully automatic failure handling and load balancing Zero downtime maintenance Simplified deployment of Oracle RAC on Extended Distance Clusters Increased infrastructure utilization Active/active data centers Near-zero RTOs and RPOs 24/7 application availability No single points of failure Simplified high availability management

4. 4© Copyright 2012 EMC Corporation. All rights reserved. The Challenge; the Solution The Solution High availability and business continuity The Challenge SAP single points of failure

5. 5© Copyright 2012 EMC Corporation. All rights reserved. Eliminating Single Points of Failure

6. 6© Copyright 2012 EMC Corporation. All rights reserved. Solution Components Mission-critical business continuity for SAP ERP is delivered by combination of technologies from EMC, VMware, Oracle, SUSE, and Brocade  EMC VPLEX Metro  EMC VPLEX Witness  EMC Symmetrix VMAX and EMC VNX  Oracle RAC on Extended Distance Clusters  VMware vSphere  VMware vSphere High Availability  SUSE Linux Enterprise Server for SAP Applications, with SUSE Linux Enterprise High Availability Extension  SAP Enqueue Replication Server  Brocade MLXe core routers  Brocade DCX 8510 Backbones

7. 7© Copyright 2012 EMC Corporation. All rights reserved. Solution Architecture

8. 8© Copyright 2012 EMC Corporation. All rights reserved. Protection Layers

9. 9© Copyright 2012 EMC Corporation. All rights reserved. VPLEX Metro – Introduction Site ASite B Site C VPLEX WITNESS VPLEX Cross-Cluster Connect AccessAnywhereAccessAnywhere SAN-based storage federation Active/active data centers –~100 km distance Workload rebalancing Near-zero RPO/RTO Data center migration VPLEX High Availability –VPLEX Witness –VPLEX Cross-Cluster Connect

10. 10© Copyright 2012 EMC Corporation. All rights reserved. VPLEX Metro Configuration VPLEX logical structures  Consistency group  Virtual volume  Distributed device  Device  Extent  Storage volume

11. 11© Copyright 2012 EMC Corporation. All rights reserved. VMware Virtualization Components  vSphere 5.0  vMotion  Storage vMotion  EMC PowerPath/VE  EMC Virtual Storage Integrator (VSI)  VMware HA  DRS (Distributed Resource Scheduler)

12. 12© Copyright 2012 EMC Corporation. All rights reserved. VMware vSphere with VPLEX Metro

13. 13© Copyright 2012 EMC Corporation. All rights reserved. VMware Stretched Cluster Configuration vCenter screenshots

14. 14© Copyright 2012 EMC Corporation. All rights reserved. VMware HA and DRS Configuration HA and DRS enabled for VMware stretched cluster HA Restart Priority for SAP VMs HA heartbeat datastores DRS VM-VM affinity rule

15. 15© Copyright 2012 EMC Corporation. All rights reserved. EMC Virtual Storage Integrator and VPLEX EMC VSI tab in vCenter GUI

16. 16© Copyright 2012 EMC Corporation. All rights reserved. SAP System Architecture  SAP application software –SAP Enhancement Package 4 for SAP ERP 6.0 IDES –SAP NetWeaver Application Server for ABAP 7.01 –SAP Enqueue Replication Server  Operating system –SUSE Linux Enterprise Server (SLES) for SAP Applications 11 SP1 –SUSE Linux Enterprise High Availability Extension  Virtualization –SAP services on VMware virtual machines –Oracle RAC database on physical servers

17. 17© Copyright 2012 EMC Corporation. All rights reserved. SAP System Architecture – Design Considerations  Enqueue and message servers decoupled from Central Instance and implemented as services within ASCS instance  ERS installed as part of HA architecture to provide zero application lock loss  Two dialog instances provide redundant work processes such as dialog, background, update, spool  ASCS instance installed with virtual hostname to decouple it from VM hostname  ERS instance installed with different instance number to avoid confusion when both ASCS and ERS are under cluster control

18. 18© Copyright 2012 EMC Corporation. All rights reserved. SAP System Architecture – Design Considerations -Continued  SAP update processes configured on additional application server instances  ASCS, ERS, start, and dialog instance profiles updated with ERS configurations  SAP shared file systems stored on Oracle ACFS and mounted as NFS shares on SAP VMs – presented as highly available NFS resource managed by Oracle Clusterware  Storage for entire SAP environment encapsulated, virtualized, distributed across two sites, and made available to SAP servers through VPLEX Metro

19. 19© Copyright 2012 EMC Corporation. All rights reserved. SUSE Linux Enterprise HAE Configuration  SLES HAE protects enqueue and message servers across two cluster nodes built on VMware VMs  VMware High Availability protects the VMs  Virtual IP address, master/slave, and SAPInstance resource agents monitor and control resource availability  SAPInstance agent controls ASCS and ERS instances – configured as master/slave resource to ensure ASCS and ERS are never started on same node  VMDK partition used as SBD STONITH device – with multi-writer option configured to enable write access by multiple VMs

20. 20© Copyright 2012 EMC Corporation. All rights reserved. Oracle Database Architecture  Oracle components –Oracle Database 11g Release 2 Enterprise Edition –Oracle ASM –Oracle ACFS –Oracle Clusterware  Single-instance database migrated to 4-node physical RAC cluster on ASM  Oracle Extended RAC Over VPLEX –Simplified management –Hosts connect only to their local VPLEX cluster –Hosts send I/O only once to the local cluster – dual writes not required –No need to deploy Oracle voting disk and Clusterware on third site –Eliminates costly host CPU cycles consumed by host-based mirroring –Protect multiple databases and/or applications as a unit

21. 21© Copyright 2012 EMC Corporation. All rights reserved. Oracle Database Configuration  4 ACFS volumes mounted across RAC cluster  TRANS, ASCS500, SAPMNT exported as NFS shares to SAP servers  Shared file systems presented as highly available NFS resource managed by Oracle Clusterware  ASM disk groups configured to reflect existing single-instance layout ACFS volumeMount point SAP_O_HOME/oracle/VSE/112 SAPMNT/sapmnt/VSE USRSAPTRANS/usr/sap/trans ASCS00/usr/sap/VSE/ASCS00 ASM disk group No of disks Disk group size GB) Redundancy OCR540Normal EA_SAP_ACFS464External EA_SAP_DATA162,048External EA_SAP_REDO464External EA_SAP_REDOM464External EA_SAP_FRA4256External

22. 22© Copyright 2012 EMC Corporation. All rights reserved. Brocade Network Infrastructure IP network SAN

23. 23© Copyright 2012 EMC Corporation. All rights reserved. EMC Storage Layout Site A – EMC Symmetrix VMAX  Virtual Provisioning Site B – EMC VNX5700 Traditional RAID groups and LUNs

24. 24© Copyright 2012 EMC Corporation. All rights reserved. Testing and Validation Tests  SAP enqueue service process failure  SAP ASCS instance virtual machine failure  Oracle RAC node failure  Site failure (VPLEX cluster, ESXi server, network, RAC nodes)  VPLEX cluster isolation Expected behavior Application continues without interruption

25. 25© Copyright 2012 EMC Corporation. All rights reserved. SAP Enqueue Service Process Failure SAPInstance resource agent detects/reports failure. Master/slave resource agent promotes SAPASCS1 to master (which hosts ASCS services). Master/slave resource agent starts ERS on SAPASCS2 when it rejoins cluster. Replicated lock table restored. Result Application continues without interruption No administrative intervention required 1 1 2 2 3 3 4 4

26. 26© Copyright 2012 EMC Corporation. All rights reserved. SAP ASCS Instance VM Failure SAPASCS2 becomes unavailable from vSphere Client. SAPInstance resource agent detects/reports failure. VMHA restarts failed VM on surviving ESXi host. Master/slave resource agent promotes SAPASCS1 to master (which hosts ASCS services) and starts ERS on SAPASCS2 when it rejoins cluster. Replicated lock table restored. 1 1 2 2 3 3 4 4 5 5 Result Application continues without interruption No administrative intervention required

27. 27© Copyright 2012 EMC Corporation. All rights reserved. Oracle RAC Node Failure RAC node goes offline – instance VSE003 unavailable. SAP instance work process connects to another RAC node. End user experiences longer transaction response time when DI work process reconnects to other RAC node. Uncommitted transactions rolled back at DB level to guarantee data consistency; end user receives system error message and needs to restart transaction. No administrative intervention required. Result 1 1 2 2

28. 28© Copyright 2012 EMC Corporation. All rights reserved. Environment Status Before Site Failure All RAC nodes running. VPLEX clusters available on both sites. ESXi servers available on both sites. Site A and Site B SAP virtual machines up. Status

29. 29© Copyright 2012 EMC Corporation. All rights reserved. Site Failure VPLEX Witness overrides consistency group detach rule so VPLEX on Site B remains available. RAC nodes on Site B remain available. VMHA restarts SAPASCS1 and SAPDI1 on Site B. SLE HAE detects failure of SAPASCS1 and restarts ERS when that node rejoins cluster. End users on SAPDI1 lose their sessions, but can log in again when it restarts on Site B. During restart, new users are directed to SAPDI2. 1 1 2 2 3 3 4 4 5 5

30. 30© Copyright 2012 EMC Corporation. All rights reserved. VPLEX Cluster Isolation VPLEX Witness overrides consistency group detach rule so VPLEX on Site B remains available. RAC nodes on Site B remain available. RAC nodes on Site A are ejected. ESXi servers on Site A remain available. Virtual machines SAPASCS1 and SAPDI1 remain active due to VPLEX Metro HA Cross-Cluster Connect. 1 1 2 2 3 3 4 4 5 5

31. 31© Copyright 2012 EMC Corporation. All rights reserved. Testing and Validation Tests  SAP enqueue service process failure  SAP ASCS instance virtual machine failure  Oracle RAC node failure  Site failure (VPLEX cluster, ESXi server, network, RAC nodes)  VPLEX cluster isolation Observed behavior Application continues without interruption

32. 32© Copyright 2012 EMC Corporation. All rights reserved. Summary and Conclusion Solution combines EMC, SAP, VMware, Oracle, SUSE, and Brocade technologies to: Eliminate single points of failure at all layers in environment Provide active/active data centers with near-zero RPOs and RTOs Enable mission-critical business continuity for SAP applications Fully automatic failure handling and load balancing Zero downtime maintenance Simplified deployment of Oracle RAC on Extended Distance Clusters Increased infrastructure utilization Active/active data centers Near-zero RTOs and RPOs 24/7 application availability No single points of failure Simplified high availability management