1. HELP : Integration View : Slide 1 IVR GATEWAY SMS MEZZANINE IVR Content HTTP M/W I-SERVER SQL SMS Content

2. HELP : Integration View : Slide 2 IVR GATEWAY SMS MEZZANINE User ManagementSpecific Activity Management - Identity (mobile no)- SMS Activity Content - Groups (configurable)- SMS Activity Type Topic Management - Scheduling Performance Tracking - Scheduling - Escalations - Performance Calculation - Performance Reporting (Web/SMS) IVR Content HTTP M/W I-SERVER SQL SMS Content

3. HELP : Integration View : Slide 3 IVR GATEWAY SMS MEZZANINE IVR Content HTTP M/W M Receiving confirmation of IVR activity completion and performance Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability I-SERVER SQL I IXX QQ SP Q P Scheduling next IVR activity and removing previously scheduled IVR activity S Sending SMS messages to Aggregator and receiving messages from Aggregator X Manual : Adding content through external interfaces M M Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance I F Returning IVR VXML and WAV audio files for presentation to user F SMS Content

4. HELP : Integration View : Slide 4 IVR GATEWAY SMS MEZZANINE User ManagementSpecific Activity Management - Identity (mobile no)- SMS Activity Content - Groups (configurable)- SMS Activity Type Topic Management - Scheduling Performance Tracking - Scheduling - Escalations - Performance Calculation - Performance Reporting (Web/SMS) IVR Content HTTP M/W M I-SERVER SQL I IXX QQ SP M F 1 1 2 3 45 6 7 8 9 10 11 12 SMS Content 45 Receiving confirmation of IVR activity completion and performance Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability Q P Scheduling next IVR activity and removing previously scheduled IVR activity S Sending SMS messages to Aggregator and receiving messages from Aggregator X Manual : Adding content through external interfaces M Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance I Returning IVR VXML and WAV audio files for presentation to user F

5. HELP : Integration View : Slide 5 IVR GATEWAY SMS MEZZANINE IVR Content HTTP M/W I-SERVER SQL SMS Content Phase 2 System Ownership SMS Aggregator (KY : Cellulant / Safaricom) o SMS IVR Provider (KY : Safaricom) o IVR Gateway Learning Manager (KY : AMREF) o SMS and IVR Content (WAV) Creation Mezzanine o Mezzanine Server o HTTP M/W o IVR Server o IVR Server SQL Management o VXML and WAV file management (In partnership with HELP Phase 2 Accenture resource)