1. The Results of The Current Curriculum Student Survey Spring 2002 Department of Planning and Research

2. Methodology Two Surveys were done: Two Surveys were done: The first was a paper survey and distributed by faculty through curriculum classes The first was a paper survey and distributed by faculty through curriculum classes 2,464 were distributed, 1,187 were completed (return rate 48.2%) 2,464 were distributed, 1,187 were completed (return rate 48.2%) The second was an HTML survey and distributed via email to all distance education students for whom CWW had emails The second was an HTML survey and distributed via email to all distance education students for whom CWW had emails Surveys were distributed to all 2,304 students in distance courses and 362 were completed and submitted (return rate 16%) Surveys were distributed to all 2,304 students in distance courses and 362 were completed and submitted (return rate 16%)

3. Survey Highlights Overall, students were satisfied with instructional elements and student/college services Overall, students were satisfied with instructional elements and student/college services There was great variation in what students considered important There was great variation in what students considered important Students at South and West Campus were more satisfied than students at other campuses Students at South and West Campus were more satisfied than students at other campuses College without Walls students rated elements of instruction and student/college services higher than traditional classroom students College without Walls students rated elements of instruction and student/college services higher than traditional classroom students

4. Specific Highlights Approximately 10% of curriculum students use a language other than English in their homes Approximately 10% of curriculum students use a language other than English in their homes 46.3% of CPCC curriculum students are fist generation college students 46.3% of CPCC curriculum students are fist generation college students 22% of students attended classes at more than one campus 22% of students attended classes at more than one campus The majority of curriculum students are attending CPCC to earn a credential (associate degree, certificate or diploma) The majority of curriculum students are attending CPCC to earn a credential (associate degree, certificate or diploma)

5. Specific Highlights, continued Curriculum students are getting younger Curriculum students are getting younger 58.2% were under 25 in 2002 compared to 45.2% in 2000 58.2% were under 25 in 2002 compared to 45.2% in 2000 Fewer curriculum students are employed compared to two years ago Fewer curriculum students are employed compared to two years ago unemployment rose over the past two years from 16.5% 2000 to 21.5% in 2002 unemployment rose over the past two years from 16.5% 2000 to 21.5% in 2002 the percentage of students working full- time decreased from 47.8% in 2000 to 34.4% in 2002 the percentage of students working full- time decreased from 47.8% in 2000 to 34.4% in 2002

6. Specific Highlights, continued Curriculum students are earning less money Curriculum students are earning less money The percentage of CPCC students earning less than $20,000 per year increased from 42% in Spring 2000 to 54.4% in 2002 The percentage of CPCC students earning less than $20,000 per year increased from 42% in Spring 2000 to 54.4% in 2002 A greater percentage of College Without Walls students are employed fulltime, have college degrees and are interested in degree programs when compared to traditional students A greater percentage of College Without Walls students are employed fulltime, have college degrees and are interested in degree programs when compared to traditional students 22% of students attend classes at more than one campus 22% of students attend classes at more than one campus

7. Recommending CPCC 97.4% would recommend CPCC to a friend, family member or colleague 97.4% would recommend CPCC to a friend, family member or colleague 70.1% without reservation and 27.3% with some reservation 70.1% without reservation and 27.3% with some reservation 97.1% were somewhat to very satisfied with their overall experience at CPCC 97.1% were somewhat to very satisfied with their overall experience at CPCC

8. Demographic Characteristics CurriculumCWW Gender:Male47.7%22.3% Female52.3% 77.7% Age: <2133.4%17.0% 21-2524.5% 0 26-3013.4%20.4% 31-4015.1%36.1% 41-50 9.4% 2.1% 51+ 4.1% 5.4% Race:White65.0%73.7% Black23.5%18.5% Asian 4.0% 3.4% Hispanic 3.5% 1.7% Native Amer. 1.2%.9% Other 2.8% 2.8%

9. Level of Education Prior to Enrolling at CPCC CurriculumCWW CurriculumCWW StudentsStudents < 12 years 4.0%.6% HS/GED 50.7%33.7% Some college 31.5%41.2% AA or AS 5.6% 9.2% BA or BS 6.1%10.9% Some grad school 1.2% 1.4% Masters.5% 3.1% Doctorate/Prof.3% 0

10. When Students Prefer to Attend Class CurriculumCWW CurriculumCWW StudentsStudents Daytime72.7%45.5% Evening51.9%48.6% Weekend 5.9% 6.0% Both Day/Eve.26.8% NA Participants could select more than one answer

11. Student’s Goal in Attending PercentPercent Goal Statement CurriculumCWW Obtain 2 yr. degree and enter the workforce32.4%36.1% Obtain 2 yr. degree and transfer to a 4 yr. school28.1%39.7% Take courses and transfer to a 4 yr. College24.9%16.9% Obtain a diploma or certificate16.3%15.3% Prepare for a different job12.7%15.0% Personal interest/enrichment12.4%12.5% Update skills for current job10.0%16.1% Improve reading, writing and math skills 5.1% 2.8% Prepare for first job 4.2% 1.4% Participants could select more than one answer

12. Employment Status CurriculumCWW Full time (40 hrs. per wk.)34.4%53.8% Part-time (21-39 hrs. per wk.)29.1%17.2% Part-time (< 20 hrs. per wk.)15.0%9.0% Unemployed21.5%20.0%

13. Importance of the Following in Receiving Information about CPCC % Indicating Important to Very Important Schedule of classes922 (79.1%) College catalog912 (77.7%) Internet CPCC web page760 (65.1%) ------------------------------------------------------------- Articles in the newspaper338 (29.8%) High school counselor331 (28.7%) Circulars mailed to you445 (28.3%) High school teacher300 (26.0%) Newspaper ads298 (25.6%) Television ads268 (23.1%) Radio ads253 (21.8%)

14. Factors Determining the Decision to Attend CPCC % Scoring Factor as Important % Scoring Factor as Important or Very Important or Very Important Academic reputation 87.6% Academic courses/programs offered 84.5% Low tuition costs 80.9% Convenient locations 79.7% Easy transfer of credits 78.3% Class schedules that allow for work 77.7% Relevance to job 64.1% Small class sizes 59.3% --------------------------------------------------------------------------------- Appearance of grounds/facilities 47.6% Admission regardless of grades 45.0% Availability of financial aid 41.9% Availability of job placement/career counseling 45.6% Availability of coops, internships, etc. 40.5% Accessibility by public transportation 18.2 %

15. Satisfaction with Elements of Instruction % Satisfied (Somewhat to Very) % Satisfied (Somewhat to Very) CurriculumCWW Quality of instruction93.5%97.1% Classroom facilities93.6% 90.8% Times classes are offered89.7%83.3% Campus/site where classes were offered87.2%80.3% Availability of instructors91.3% 92.8% Quality of faculty advisor 88.0%83.6% Availability of classes88.3%85.7% Library resources88.1% 89.1% Format in which classes are offered87.5% Location for materials pick-up85.5% Technical facilities83.6%

16. Curriculum Student Satisfaction with College and Student Services (rank ordered by what students think is most important) % scoring Factor % Satisfied as Important or (Somewhat Very Important to Very) Parking91.7%83.3% Registration services84.9%92.2% Testing/assessment center82.3%91.1% Security79.5%91.2% Student career services78.6%90.9% Records/transcripts78.5%92.1% Library77.6%79.6% Computer labs77.3%93.2% Instructional labs73.2%90.5% Bookstore 76.6%76.5%

17. Satisfaction with College and Student Services (rank ordered by what students think is most important), cont. % scoring Factor % Satisfied as Important or (Somewhat Very Important to Very) CPCC.CC.NC.US70.9%92.6% Counseling69.9%85.2% Academic advisement69.8%84.2% Welcome/Information center68.9%93.5% Telephone information68.0%88.2% Financial aid64.4%80.6% Academic Learning/Tutoring59.6%89.5% Food service/Vending58.7%85.3% Student life activities53.3%86.9% Fitness/Weight room48.3%75.1%

18. Satisfaction with College/ Student Services for Those Ranking Items as Important/Very Important Mean Satisfaction Score Mean Satisfaction Score Computer labs4.28 CPCC.CC.NC.US4.27 Welcome/information center4.23 Security4.16 Testing/assessment centers4.14 Registration services4.12 Instructional labs4.11 Student career services4.10 Records/transcripts4.08 Student life activities4.06 Library4.00

19. Satisfaction with College/ Student Services for Those Ranking Items as Important or Very Important Mean Satisfaction Mean Satisfaction Score Score Academic Learning/Tutoring3.98 Telephone information3.97 Parking3.90 Financial aid/Veterans Benefits 3.86 Food service/vending3.79 Academic advising3.76 Counseling3.76 Fitness/Weight room3.69 Bookstore3.59

20. Student Satisfaction with College and Student Services ………… Versus Perceptions of Importance by Campus

21. Scaling Importance and Satisfaction Students rated importance according to the following scale: Students rated importance according to the following scale: 1-very unimportant 1-very unimportant 2-unimportant 2-unimportant 3-somewhat important 3-somewhat important 4-important 4-important 5-very important 5-very important Students rated satisfaction according to the following scale: Students rated satisfaction according to the following scale: 1-very dissatisfied 1-very dissatisfied 2-dissatisfied 2-dissatisfied 3-somewhat satisfied 3-somewhat satisfied 4-satisfied 4-satisfied 5-very satisfied 5-very satisfied

22. Importance Versus Satisfaction with Academic Advising

23. Importance Versus Satisfaction with The Academic Learning Center and Tutoring

24. Importance Versus Satisfaction with the Bookstore

25. Importance Versus Satisfaction with Computer Labs

26. Importance Versus Satisfaction with the College Website

27. Importance Versus Satisfaction with Counseling

28. Importance Versus Satisfaction with Financial Aid/Veterans Affairs

29. Importance Versus Satisfaction with the Fitness/Weight Room

30. Importance Versus Satisfaction with Food Services/Vending

31. Importance Versus Satisfaction with Instructional Labs

32. Importance Versus Satisfaction with Parking

33. Importance Versus Satisfaction with Library

34. Importance Versus Satisfaction with Records/Transcripts

35. Importance Versus Satisfaction with Registration Services

36. Importance Versus Satisfaction with Student Life/Activities

37. Importance Versus Satisfaction with Security

38. Importance Versus Satisfaction with Student Career Services

39. Importance Versus Satisfaction with Telephone Information

40. Importance Versus Satisfaction with Testing/Assessment Center

41. Importance Versus Satisfaction with Welcome/Information Center

42. The Best Evaluation of Distance Education We Have Done to Date……..

43. Highlights 92.8% of students taking distance education courses are using their home computers to complete their course 92.8% of students taking distance education courses are using their home computers to complete their course 75.1% of distance ed students access their email every day 75.1% of distance ed students access their email every day 50.8% have dial-up modems and 45.5% have DSL or cable modems 50.8% have dial-up modems and 45.5% have DSL or cable modems 51.1% use instant messaging 51.1% use instant messaging

44. How Distance Ed Students Prefer to Receive Services Everything at a distance (services, advising, instruction)145 (40.3%) Student Services on Campus (instruction at a distance) 43 (11.9%) Instruction on Campus (student services at a distance) 53 (14.7%) Everything in person 58 (16.1%) Other 48 (13.3%)

45. Number of Distance Education Classes You Have Taken Number (percent) Taken 1 Class122 (34.4%) 2 Classes 70 (19.7%) 3 Classes 45 (12.7%) 4 Classes 42 (11.8%) 5 or more Classes 76 (21.4%) Have You Taken Traditional Classroom Courses at CPCC Yes312 (88.4%) No 41 (11.6%)

46. Students were asked… To compare their satisfaction between distance education courses and traditional classroom courses based on the following scale: To compare their satisfaction between distance education courses and traditional classroom courses based on the following scale: 1-very dissatisfied 1-very dissatisfied 2-dissatisfied 2-dissatisfied 3-somewhat satisfied 3-somewhat satisfied 4-satisfied 4-satisfied 5-very satisfied 5-very satisfied

47. Responsiveness of the Instructor to Your Questions and Needs

48. Content Preparation Demonstrated by the Instructor

49. Course Materials Preparation Demonstrated by the Instructor

50. Course Website or Classroom Preparation Demonstrated by the Instructor

51. Degree to Which the Instructor Encouraged/Supported Interaction with Other Students

52. Productivity of Course Time

53. Convenience of Testing/Assessment Methods

54. Overall Learning Experience

55. Distance Ed Students’ Satisfaction with Student/College Services % SatisfiedItemUsed Service (somewhat to MeanFace to Face very) very)Registration services94.3%4.3220 ( 5.7%) Security/Privacy Issues95.1%4.3212 ( 3.5%) Records/ transcripts95.7%4.2034 ( 9.8%) College webpage93.2%4.16 2 (.6%) On-line Library97.4%4.0911 ( 3.1%) Computer labs97.2%4.0724 ( 6.8%) Instructional labs96.8%3.9223 ( 6.6%)

56. Distance Ed Students’ Satisfaction with Student/College Services % SatisfiedItemUsed Service (somewhat to MeanFace to Face very) very) Student career services96.0%3.8124 ( 6.9%) Telephone information91.7%3.8611 ( 3.1%) Testing/assessment center90.5%3.8424 ( 6.9%) Bookstore88.1%3.6675 (21.2%) Academic Advising78.8%3.5451 (14.4%) Financial aid92.8%3.3826 ( 7.5%) Counseling91.7%3.2959 (17.0%)

57. Other Services Distance Ed Students Requested Advisors dedicated to online students Advisors dedicated to online students Chat rooms once a week with the instructor Chat rooms once a week with the instructor Chat rooms with the Deans to make suggestions for program improvement Chat rooms with the Deans to make suggestions for program improvement Posting of campus events on a virtual bulletin board Posting of campus events on a virtual bulletin board More courses online More courses online A virtual testing center A virtual testing center A place to post questions about the College and college services A place to post questions about the College and college services Counseling services online Counseling services online

58. The End