1. Registration Satisfaction Survey FAS Report, Fall 2010-11 Presented by: K. El Hassan, PhD. Director, OIRA.

2. Outline  Objectives  Instrument  Sample  Administration and Analysis  Results  Conclusion

3. Objectives  To measure students’ level of satisfaction with the registration process as a whole, and with its different processes.  To evaluate the effect of changes initiated this year on student satisfaction with the process.  To identify existing problems, if any, and recommend changes.  To identify changes in student satisfaction with various registration processes, as compared with previous surveys.  To provide some specific information on nationality background and socio-economic status of AUB students.

4. Instrument 119 item paper survey, 88 on registration:  Biographical data.  The nine registration steps: Items measuring level of student satisfaction with specific aspects of each phase of the process.  Global items measuring students’ overall satisfaction with the process,  Other related issues like Drop & Add, Financial Aid, etc.  Comments section  Items soliciting student opinion and perception of the quality of AUB programs, classrooms and laboratories  Items soliciting information on nationality and socio-economic status to meet strategic planning committees’ needs

5. Sample  The sample initially consisted of 840 undergraduate students from all faculties representing 13% the population;  It was filled out by only 645 students (76% response rate).  Cluster sampling was used.  The sample came from 29 undergraduate classrooms representative of fall undergraduate population  Most of sample came from FAS courses.

6. Course Sample Course#Sect.EnrollmentCourse#Sect.Enrollment ARAB201B0225MATH2010231 ENMG5020136MATH2010193 PHYS2110235EECE4210138 HIST1010124SOAN2010130 CHEM2000230BIOL2000413 ENGL1020124BUSS2000128 ACCT2150125ENGL2030125 ARAB201B0225NFSC2210147 CMPS2090159CHEM2020135 CMPS2090219ECON2030127 ENGL2030127EDUC2220114 ENGL2030125NURS4020126 EECE3300136PHYS2000135 ENGL2360115AROL2260127 ENGL2030126

7. Sample Distribution by Faculty Respondents Sample Population N % N RR N% FAFS 60 9 73 82 5298 FAS183 29 301 61 270242 FEA218 34 288 76 185129 OSB95 15 133 71 101016 FHS7 1 20 35 1993 SNU22 3 25 88 1322 Missing58 9 Total645 100 840 6423100

8. Sample Distribution by Gender Sample__ Population_ N%N% Female27943301147 Male31048341453 Did not specify569 Total6451006424100

9. Sample Distribution by Class SamplePopulation ClassN%N % Freshman3765418 Sophomore25940213733 Junior13221162625 Senior10917147423 Year 44374557 Graduate20.3 Prospective Graduate40.625 Special20.31042 Did not Specify578.8 Others Total645100 6 3 6425 1 100

10. Administration and Analysis Administration  Surveys were administered in classrooms.  Instructors of selected course sections were contacted and their support was solicited.  OIRA staff member administered the survey either at beginning or end of class section, depending on instructor request. Analysis  Frequencies and descriptives were used to report the results for the whole sample and by faculty and class.  The Kruskall Wallis Test was used to test for significant differences in responses to different items between faculties and between classes.

11. Results: Steps Most Satisfying Items AUB  Viewing statement on the web  Activating AUB net Account,  ID validation process, and  SIS access on-campus. FAS  Literature provided for registration easy  Viewing statement on the web  Activating AUB net Account  ID validation process  Adequacy of instructions

12. Results: Steps Least Satisfying Items AUB  Capacity of scheduled courses (21% satisfied only similar to last year),  Resolving capacity problems in registered courses (21%), and  Academic requirements were clearly stated by my major FAS  Capacity of scheduled courses  Resolving capacity problems in registered courses,  Academic requirements were clearly stated by my major, and  Helpfulness of advisor

13. Results: Processes Most Satisfying Items AUB  AUB has high quality academic programs (x=3.9 with 69% satisfaction vs. x=4.1, 81% in 2009)  Campus Security Staff (x = 3.7, 661%), and  AUB has high quality classroom & lab facilities (x=3.6, 58%). FAS  AUB has high quality academic programs  Campus Security Staff  AUB has high quality classroom & lab facilities, and  New Student Orientation

14. Results: Processes Least Satisfying Items AUB  Financial Aid decision (x = 2.9, 37%),  Overall FA Process (x=2.9, 37%), and  Advising (x=2.9, 34%). FAS  Financial Aid decision  Overall FA Process  Bureaucracy

15. Comparison with 2009 AUB  Most of the items showed a drop with exception of those related to placement testing.  Highest drop was in Academic requirements were clearly stated by may major (-.4) Availability of advisor (-.3).  Improvement was in AUB EN administration (+.4) FAS  Equal number of items went up or down (13-14)  6 items remained same.  Highest drop in Academic requirements were clearly stated by my major (-.5) Helpfulness of adviser (-.4) Availability of advisor (-.3)  Highest improvement in placement testing.

16. Comparison with 2009 AUB  most of process items went down and four stayed same.  Highest drop was in Advising and in Instructions (-.3). FAS  Most of items went down  Highest drop in AUB has quality academic programs -.3 Advising -.2 Dorms registration -.2 Courtesy, instructions  Improvement in Time of FA decision

17. Other Findings

19. Difficulty in on-line registration

21. Type of Course Difficulty was Found

22. Other

23. Student Satisfaction by Class  Higher mean ratings and satisfaction for freshmen on most of the steps and processes  Lowest were exhibited by juniors and sometimes senior and 4th year students.

33. Drop & Add Process 3.05 3.1 3.15 3.2 3.25 3.3 3.35 3.4 3.45 3.5 3.55 2007200820092010 AUB FAS

36. Conclusion  Despite drop this year, FAS has shown improvement over past 4 years on most of measures.  Overall satisfaction needs to improve.  Special attention needs to be given to advising, capacity and staff support.

37. Thank You. www.aub.edu.lb/oira/assessment/inst itutional/Pages/registration.aspx