1. Proprietary and Confidential THINQ LMS/TMS Overview for LearnShare July 18, 2000 Andrew Rodriguez Jim Adelson, Adrian Booth, Anna Rotman

2. Proprietary and Confidential Today’s Discussion Objectives –Share understanding of LMS/TMS needs for LearnShare members –Help LearnShare members with LMS selection –Outline THINQ plans for LMS function, integration Topics –LMS/TMS Definition and background –Industry/market trends –THINQ directions in LMS –Future opportunities for LearnShare/THINQ

3. Proprietary and Confidential TMS / LMS Industry Overview Training Administration Systems have been around for 10-15 years (TrainingServer started in 1989) TMS/LMS as currently perceived only around for last 12- 24 months Industry fragmented, with many players and frequent new entrants Despite buzz, entire industry is just starting to be recognized by corporate America Software business model (License + Maintenance fees); advanced players moving to ASP & marketplace models THINQ is complementary to TMS/LMS

4. Proprietary and Confidential TMS/LMS Appeal for Customers Want more effective ways of increasing organizational skills –determining the learning needs –moving employee population ahead rapidly –Judging/measuring the business impact Want a seamless experience –For end-user finding, buying, and consuming training –For organization dealing with learning providers

5. Proprietary and Confidential TMS/LMS components Training Administration –Manages the client’s training logistics –Major areas of functionality Buying/registration/enrollment/confirmation Resource management -- Instructor and facilities scheduling Financial management of pricing, contracts, cross-charges, etc. Provider management for availability, transactions, payment Learner Management –Allows a training plan to be created for the individual –Major areas of functionality Corporate roles/profiles for learning Skills gap analysis Individual learning plans and learning history Assessment of the learner and of the course Measurement/linkage of business results

6. Proprietary and Confidential TMS/LMS components (cont’d) Online Delivery Technology –Focuses on delivering online training in the best possible manner to maximize the learner experience, retention, etc. –Implementation of Online Delivery often referred to as eLearning –Major areas of functionality Conversion, hosting, and delivery of on-line content Modification of content/sequence to match learner needs Recording of stop/start, what’s completed Collaboration via e-mail, threaded discussions, virtual classrooms, and instant messaging/chat Other components –Marketplace/Aggregation –Authoring tools –Web conversion

7. Proprietary and Confidential TMS/LMS Systems Levels of Functionality Standard, ‘Lite’ Premium Enterprise-class Enterprise-wide implementation Customized customization – high services Integrated with other systems, including ERP Enterprise or departmental implementation Learning Profiles by role Standard Customization Learning strategy driven by individual Customization created by individual

8. Proprietary and Confidential TMS/LMS Systems Levels of Functionality Training Administration Learner Management – Planning Learner Management – Assessment On-Line Delivery Enterprise- wide Learning Plan integrated with other systems Linked with other corporate systems Measurement of business results Collaboration, with e- mail, threaded discussions, virtual classroom, instant messaging/chat Premium, packaged offering Resource Mgmt Financial Mgmt Corp Roles/Profiles Skills gap analysis Corporate standards Questions/Testing Corporate reporting Hosting of converted internal content Standard, pkgd offering Buying/registration Provider Mgmt Individual learner plan Individual learner history Individual or technology-driven testing Course assessment Hosting of external, standard offerings Recording of stop/start, completion Modification of content/sequence

9. Proprietary and Confidential LMS/TMS Vendor Positioning Training AdministrationLearning Management (Offline and Online) Online Delivery Technology (+LMS in Online Only) Plateau TrainingServer Teamscape Pathlore Saba Docent LearnFrame WBT Systems KnowledgePlanet Click2Learn THINQ EAS Arista

10. Proprietary and Confidential TMS/LMS Systems Supplier Offerings Training Administration Learner Management – Planning Learner Management – Assessment On-Line Delivery Enterprise- wide Premium, packaged offering Standard, pkgd offering Saba, Plateau Click2Learn, Knowledge Planet, TrainingServer, Teamscape Pathlore Docent, WBT, Arista, Learnframe

11. Proprietary and Confidential LMS/TMS System Selection Factors Emphasis – Training Admin, Learner Management, On-line Delivery Total cost – license + implementation Internal implementation resources, time Integration with existing systems Document tracking for regulatory or other legal purposes Previous relationships with vendors

12. Proprietary and Confidential Proposed TMS/LMS – THINQ Integrated Offering THINQ E-Commerce From Customer THINQ Marketplace Back-End ServicesFront-End ServicesLMS Offerings From Provider From 3 rd Party From LMS vendor(s) Basic Sophistication Medium Sophistication Enterprise Corp Clients LMS Enterprise LMS Premium LMS “Lite”

13. Proprietary and Confidential TMS/LMS Systems Major Integration Points with THINQ Update a learning catalog in the TMS/LMS from the THINQ catalog Take the learner from the learning plan directly to course offerings Let learner buy and launch a course*** Update learning plan with what learner purchased, completed, and scored***

14. Proprietary and Confidential TMS/LMS Systems How You Can Work With THINQ Planned THINQ Offering –Marketplace with e-Commerce integration with providers –RFP Exchange for custom training requirements –Hosting/launching for on-line content from multiple sources –LMS “Lite” offering available –Integration between the components For integration with other LMS offerings –THINQ partnerships with other major LMS players Defined integration; implemented through APIs, if possible Officially supported by THINQ and LMS player(s) –Work with customers and/or systems integrators for those major LMS players where we don’t have pre-built integration

15. Proprietary and Confidential Future Opportunities for LearnShare and THINQ THINQ Contacts for Overall LearnShare activities (including members) –Andrew Rodriguez (978 671-7515; andrew.rodriguez@THINQ.com)andrew.rodriguez@THINQ.com THINQ Contacts for further LMS discussion –Jim Adelson (978 671-7544; jim.adelson@THINQ.com)jim.adelson@THINQ.com –Adrian Booth (978 671-7539; adrian.booth@THINQ.com)adrian.booth@THINQ.com