1. Program Overview USEUCOM and USAFRICOM 4/5/14

2. 2 Organization Description ● Public organization of American citizens who agree to offer their certified language skills to assist the nation, particularly in times of crises, emergencies and national need  Volunteer organization focused on service  Surge capacity, complements existing programs not replaces  Members are US Citizens and generally must possess ILR 3/3/3 (L/R/S) in a foreign language and in English ● Members are organized in 2 pools covering range of agency requirements  National pool – general support  Dedicated sponsor pool – subset of National pool for specific specialized support ● Members are deployed as temporary federal workers on an intermittent work schedule – cost reimbursable to OSD  Assignments are voluntary Federal agencies establish an agreement with NLSC for the services of NLSC Members. Members are Federal Employees.

3. 3 Program Status ● NLSC established as fully operational program after pilot period demonstrated that the concept works - exercises and operations exceed expectations  74 missions completed to date with 17 conducted overseas (Myanmar, Germany, Jordan, Thailand, Indonesia, Kyrgyzstan, Vietnam, USCG Forward off of Senegal)  Departments and Agency consumers of NLSC support ● Department of Defense: Combatant Commands, Joint POW/MIA Accounting Command, NSA, Defense Language Institute Foreign Language Center, US Navy, US Army including 162 nd Infantry Brigade, National Guard (HQ, Washington, Utah, Guam, Hawaii), DTRA, NMEC ● Department of Homeland Security: Civil Rights and Civil Liberties, FEMA, US Coast Guard ● Department of Health and Human Services: Centers for Disease Control and Prevention ● Department of State: Office of the Coordinator for Reconstruction and Stabilization ● Department of Justice: FBI, INTERPOL Washington, Civil Rights Division ● Departments of Labor and Commerce, Peace Corps, Consumer Financial Protection Bureau  Source for less common languages: Bravanese, Akan, Marshallese, etc.  Permanent Status in DoD legislation for FY-13 Over 4,700 Members representing 311 Languages

4. 4 Members Worldwide (2014) 500 Applicants with 1 additional Language Algeria Argentina Australia Bermuda Brazil Canada Chile China Czech Republic France Germany Hong Kong Iran Japan Kenya Korea Malaysia Marshall Islands Mexico Morocco Myanmar Nicaragua Panama Peru Portugal Puerto Rico Qatar Russia Spain Switzerland Taiwan Thailand Turkey United Kingdom

5. 5 Full Range of Language Support Situational Translation in support of an assignment as needed Interpretation (Simultaneous, Consecutive, Escort) Facilitate USG with International Events (preparation, on-site, VTC) Instruction/Training Role-Playing (Regional/Cultural Expertise) Trang Tieu, Joint Prisoners of War Accounting Command, June 2012 William Rougle (far right), supporting U.S. Africa Command, September 2012 NLSC Members with 162 nd Infantry Brigade Army, August 2012

6. 6 Interpretation International Assignment In September 2013, the NLSC sent 4 Members to Auckland, New Zealand in support of USARPAC. The Members participated in a multilateral conference with high-ranking officers and their staff. The Members’ responsibilities included:  Consecutive/simultaneous interpretation  One-on-one interpretation sessions U.S. Army Pacific Command (USARPAC)

7. 7 Interpretation with Other Support International Assignment NLSC Member assisted in establishing a call center in support of JPAC’s ongoing mission to find and recover remains of unaccounted for civilians and U.S. service men and women.  Provided Burmese interpretation between JPAC team and local officials in Myanmar.  Conducted and transcribed in-person and telephonic interviews with local witnesses.

8. 8 Interpretation and Translation Domestic Assignment In the past year, NLSC Members participated in five different USARPAC assignments. The languages supported included Mandarin, Bahasa, Korean, Vietnamese, and Thai.  Consecutive interpretation for Change-of-Command Ceremonies in Hawaii  Consecutive interpretation for Disaster Management planning conferences “I was excited that I had the opportunity to perform consecutive interpretation.” — Bintari Forrester (Bahasa) United States Pacific Command (USARPAC)

9. 9 Training Resources Support Domestic Assignment In August and September, 2013, two NLSC Members traveled to Quantico, Virginia to help translate Thai and Korean resources used to train Marines and leaders. The course content is designed to improve their operational culture and communication prior to deployment.  Create audio recordings of course content  Translation and adaptation of written curriculum into Thai and Korean

10. 10 Language Learning Telework NLSC Members developed language learning and sustainment modules for the Joint Foreign Area Officers (FAOs). In 2013, 20 NLSC Members supported this project: 6 Portuguese 4 Ukrainian 4 Vietnamese 2 Hausa 4 English Editors  Telework assignment supporting the Naval Postgraduate School (NPS) in Monterey, California  Team roles included instructional design, curriculum development, and translation

11. 11 Cultural Role-Playing Domestic Assignment  Four NLSC Members played a critical role in training U.S. soldiers about the cultures of several African countries.  The assignment provided role-playing and language training for deploying soldiers. “[The assignment] was a life experience…I have learned so much. ” 162 nd Infantry Brigade Army Training, Ft. Riley, Kansas

12. 12 Readiness and Responsiveness ● NLSC Staff members actively engage clients agencies to identify in support needs for potential or active operations  Execute a response plan in advance ● Screen member list for certified members and identify gaps ● Develop a recruiting plan (if needed) ● Initiate recruiting network through NLSC membership and outside sources ● Hire members as temp federal employees as gaps are filled ● Ensure that the full capability of the membership is available  Encourage members to screen for all language capabilities that they have ● Develop and if necessary execute a plan for low density language assessment when each new language is identified ● Identify, hire and prepare standby members for every mission

13. 13 Recent and On-going Activity ● 162 nd Infantry Brigade: European-language and French/Swahili speakers for Language and Cultural Support in Ft. Riley, Kansas and Ft. Hood, Texas ● CENTCOM: RC 13 Russian and Dari on-site and Translation support;1 Arabic Dedicated Asset in Tampa, Florida; Joint Special Operations Task Force” Organization/Planning (Phase II) training Translation project ● USARPAC: Thai Translation Project ● USARPAC: 1 Korean Interpreter for a meeting with 3 Korean Delegation ● Emergency support: Typhoon Haiyan ● US Army JAG: 1 Mandarin Interpreters for a meeting with Chinese Delegation ● DLIFLC: 1-4 Russian speaking Members for Standards Setting project ● JPAC: German, Tagalog, Korean and Mandarin speakers for staff augmentation in country ● FY14 Inquiries for support pending Interagency Agreement approvals from Interpol, Peace Corps, Social Security Administration (SSA), U.S. Department of Agriculture (USDA), Consumer Financial Protection Bureau (CFPB) and Federal Bureau of Investigation (FBI)

14. 14 NLSC Support for 162 nd Infantry Brigade NLSC Members possess a wide range of lesser-spoken languages, can be deployed to 162 nd training sites quickly and embedded into training teams seamlessly

15. 15 Operational Support: General Carter F. Ham - AFRICOM ● Provide interpretation support for Gen Ham and Distinguished Visitors  São Tomé and Príncipe: Prime Minister and Minister of Defense ● 1 NLSC Portuguese interpreter assisting ● “If presented with a Portuguese need in the future, I would seek his services again.” ● Responsive: Close coordination with AFRICOM

16. 16 Critical Paths to Mission Execution Mission Request Reqmts Articulated Agreement Established Estimate Generated Funding Transferred Funding Established Mission Execution Member Screening Member Selection Member Hiring Member Training/ Preparation Recruiting Articulate Requirements Early with no Commitment

17. 17 Partner Feedback ● NSA: “Your response to us was the fastest and most comprehensive of the several avenues that we had tried. Within days you provided us with a list of individuals who would be interested in working with the DoD.” ● CDC: “Our (CDC) website strategy for reaching speakers of other languages will be impacted by these three weeks. We will be implementing many immediate, important changes over the next two months. We believe that the American public will ultimately benefit from this partnership.” ● USARPAC: “The language support specialists provided to my HW were intelligent, skillful, professional, reliable, and proficient. They were also personable and gained the respect and trust of both the U.S. and Indonesian military during the exercise.” ● USAFRICOM: “In many instances, the NLSC interpreter knew more than the instructor and taught the class himself. He is an awesome asset.” ● USCENTCOM: “The CENTCOM Commander's mission of engagement with our regional partners has been significantly enhanced thanks to those linguists.” ● SECNAV: “OVERALL – A very professional and satisfying experience.” ● USCG (NAVEUR/NAVAF): “I note with pride and am pleased to commend for your performance of duty while deployed to West Africa…”

18. 18 Program Summary – Meets Tactical and Strategic Language Needs ● The NLSC meets a critical need in providing a cost effective surge capability for the full range of language needs  Mitigates against contingency requirements and unanticipated language resource needs  Retains investments in languages - accessible and low cost ● The NLSC allows agencies to broaden the pool of second language capable employees creating a more flexible workforce  Reduces need for just-in-case hiring  Provides temporary US Government Employees with wide range of occupational background linked to language and cultural skills The real value of the Corps rests in its core function – to maintain a large reserve of language skilled individuals across a wide range of languages and cultures that are readily accessible to the department and ultimately the entire federal government.

19. 19 How to Use the NLSC l Register your agency’s requirement(s) ä http://www.nlscorps.org/clients/ ä toll-free, at (888) SAY NLSC (729-6572) ext 801 ä Urgent Service Request: submit a request for services needed within the next three calendar weeks via above web-site l Client Liaison Officer will be assigned to expedite your request. ä Direct contact between client (user) and operations execution l Client Liaison Officer will assist government (client) to government (DLNSEO) interface for payment and operational execution ä DD 1144 and MIPR if within DoD or Intelligence Community The NLSC is a requirements-driven service organization.

21. 21 Member Language Breakdown (A-C) Aari1 Aasáx1 Acholi1 Afrikaans2 Akan4 Albanian Albanian, Arbëreshë2 Albanian, Arvanitika2 Albanian, Gheg12 Albanian, Tosk11 Amharic7 Arabic Arabic, Algerian Saharan Spoken21 Arabic, Algerian Spoken42 Arabic, Baharna Spoken18 Arabic, Chadian Spoken4 Arabic, Cypriot Spoken5 Arabic, Dhofari Spoken5 Arabic, Eastern Egyptian Bedawi Spoken77 Arabic, Egyptian Spoken340 Arabic, Gulf Spoken230 Arabic, Hadrami Spoken14 Arabic, Hijazi Spoken23 Arabic, Judeo-Iraqi93 Arabic, Judeo-Moroccan5 Arabic, Judeo-Tripolitanian1 Arabic, Judeo-Tunisian4 Arabic, Judeo-Yemeni19 Arabic, Libyan Spoken45 Arabic, Mesopotamian Spoken56 Arabic, Moroccan Spoken61 Arabic, Najdi Spoken8 Arabic, North Levantine Spoken135 Arabic, North Mesopotamian Spoken19 Arabic, Omani Spoken10 Arabic, Sa'idi Spoken17 Arabic, Sanaani Spoken4 Arabic, South Levantine Spoken66 Arabic, Standard379 Arabic, Sudanese Spoken65 Arabic, Ta'izzi-Adeni Spoken4 Arabic, Tajiki Spoken1 Arabic, Tunisian Spoken29 Armenian14 Aromanian1 Assyrian Neo-Aramaic7 Asturian1 Azerbaijani, North8 Azerbaijani, South3 Balkan Gagauz Turkish1 Balochi, Eastern1 Balochi, Southern1 Bamanankan5 Baoulé1 Batak2 Bavarian1 Belarusan4 Belize Kriol English1 Bengali19 Beti (CAMEROON)1 Bhojpuri1 Bicolano, Albay1 Bicolano, Central1 Bicolano, Iriga1 Bislama1 Bo (LAO PEOPLE'S DEMOCRATIC REPUBLIC) 1 Bosnian27 Bravanese1 Bulgarian9 Burmese33 Burushaski1 Catalan-Valencian-Balear2 Cebuano11 Chaldean Neo-Aramaic1 Chavacano1 Chidigo1 Chin, Falam3

22. 22 Member Language Breakdown (C-H) Chinese Chinese, Gan1 Chinese, Hakka6 Chinese, Huizhou2 Chinese, Mandarin597 Chinese, Min Dong4 Chinese, Min Nan37 Chinese, Wu5 Chinese, Xiang1 Chinese, Yue54 Comorian Comorian, Maore1 Comorian, Mwali1 Comorian, Ndzwani1 Comorian, Ngazidja1 Creole Andaman Hindi1 Creole Guadeloupean French9 Creole Guianese French1 Creole Guyanese English1 Creole Hawai'i English2 Creole Karipúna French1 Creole Louisiana French1 Creole Réunion French2 Creole Saint Lucian French5 Creole Sudanese Arabic16 Crimean Tatar1 Croatian30 Cutchi-Swahili1 Czech11 Dagbani1 Dai1 Dari, Zoroastrian19 Dholuo1 Dinka Dinka, Northeastern3 Dinka, Northwestern3 Dinka, South Central3 Dinka, Southeastern4 Dinka, Southwestern3 Drents1 Dutch12 Efik1 Ejagham1 Eton (CAMEROON)1 Éwé2 Ewondo1 Fang (CAMEROON)1 Fang (EQUATORIAL GUINEA)1 Farsi, Eastern165 Farsi, Western205 Filipino1 Finnish3 Fon2 French574 French, Cajun3 Frisian, Western1 Fulfulfe Fulfulde, Adamawa1 Fulfulde, Bagirmi1 Fulfulde, Borgu1 Fulfulde, Central-Eastern Niger1 Fulfulde, Maasina1 Fulfulde, Nigerian1 Fulfulde, Western Niger2 Fur1 Ga1 Ganda1 Garifuna1 Garre1 Georgian7 German, Standard151 German, Swiss2 Gikuyu3 Greek15 Guaraní, Paraguayan1 Gujarati35 Gun1 Haitian55 Haitian Vodoun Culture Language6 Hassaniyya1 Hausa28

23. 23 Member Language Breakdown (H-N) Hawaiian1 Hazaragi1 Hebrew24 Hebrew, Ancient3 Hiligaynon1 Hindi210 Hindi, Fiji3 Hindko, Northern3 Hindko, Southern1 Hmong Dô1 Huba1 Hungarian12 Igbo13 Igo1 Ijo, Southeast1 Indonesian130 Indonesian, Peranakan1 Indo-Portuguese3 Italian66 Japanese145 Javanese11 Jewish Babylonian Aramaic1 Judeo-Berber2 Kabuverdianu1 Kabyle1 Kalenjin2 Kannada3 Karen, S'gaw1 Kashmiri2 Kazakh5 Khmer, Central39 Khmer, Northern10 Kissi, Northern1 Kituba (CONGO, THE DEMOCRATIC REPUBLIC OF THE) 1 Kongo, San Salvador2 Konkani1 Konkani, Goan1 Korean124 Krio1 Kurdish, Central4 Kurdish, Northern6 Kurdish, Southern6 Kyrgyz6 Lama (MYANMAR)1 Lao26 Latvian4 Lezgi1 Liberian English5 Lingala8 Lithuanian7 Luo2 Maay1 Macedonian3 Maguindanao1 Maithili1 Malagasy Malagasy, Northern Betsimisaraka1 Malagasy, Plateau2 Malagasy, Sakalava1 Malagasy, Tandroy-Mahafaly1 Malagasy, Tsimihety1 Malay7 Malay, Baba1 Malay, Balinese1 Malay, Standard2 Malayalam6 Mandinka1 Marathi9 Marshallese15 Mazanderani1 Miao, Southern Mashan1 Mina (CAMEROON)1 Mizo1 Mongolian, Halh16 Mongolian, Peripheral1 Moro1 Murik (MALAYSIA)1 Nandi1 Navajo1 Nepali23 Norwegian2

24. 24 Member Language Breakdown (N-Z) Norwegian, Traveller1 Nuer1 Nung (MYANMAR)1 Obolo1 Oromo, Borana-Arsi-Guji2 Pahari, Kullu1 Pampangan1 Panjabi, Eastern41 Panjabi, Mirpur1 Panjabi, Western13 Parsi-Dari74 Pashto Pashto, Central43 Pashto, Northern29 Pashto, Southern26 Pidgin Cameroon3 Pidgin Chinese English4 Pidgin Nigerian6 Polish37 Portuguese188 Prussian1 Pulaar2 Quechua, Chiquián Ancash1 Rakhine1 Rawang1 Riang (MYANMAR)1 Romanian33 Romano-Serbian2 Russian495 Rwanda1 Samoan1 Seraiki1 Serbian24 Shina1 Shona1 Sicilian2 Sindhi2 Sinhala4 Slovak6 Slovene2 Somali28 Soninke1 Spanish917 Spanish, Loreto-Ucayali9 Sukuma1 Sunda3 Swahili91 Swahili, Congo8 Swedish7 Tachelhit1 Tagalog41 Tajiki16 Tamazight, Central Atlas2 Tamil19 Tatar1 Telugu3 Tetun1 Thai 89 Thai Song1 Thai, Northeastern11 Thai, Northern7 Thai, Southern1 Tibetan, Central1 Tigrigna2 Turkish55 Turkmen2 Ukrainian53 Urdu134 Uyghur1 Uzbek, Northern7 Uzbek, Southern4 Vietnamese175 Vlaams1 Waray-Waray1 Wolof10 Wolof, Gambian5 Yagnobi1 Yiddish, Western1 Yoruba25 Zarma2