1. Work Ethics
Student Overview

2. STUDENT WORK ETHICS PERFORMANCE STANDARDS
The mission of Georgia's technical institute's is to provide the necessary skills for you to be successful employees in your chosen career.
To be successful in that career you must possess both strong occupational skills and good work habits.

3. STUDENT WORK ETHICS PERFORMANCE STANDARDS
We are committed to incorporating these good work habits into every facet of your education.

4. EVALUATION

5. EVALUATION
Work ethics program is designed to promote positive work behaviors
Evaluation is part of the teaching process
Evaluation is based on ten traits
Instructors provide timely feedback

6. EVALUATION Evaluation is based on daily grading by exception
Record poor or exceptional work ethics
Feedback to commend or correct

7. EVALUATION Each student is assumed to meet expectations
Formal report at mid-term and at the end of the quarter
Mid-term is a progress report
End-of-quarter constitutes a final grade

8. Description of the evaluation process
Evaluation of student work ethics uses a rating scale based upon a definition of the expected behavior of a good employee

9. EVALUATION Meets expectations = 2 points Needs improvement = 1 point
Points are assigned as follows:
Exceeds expectations = 3 points
Meets expectations = 2 points
Needs improvement = 1 point
Unacceptable = 0 points

10. EVALUATION
Every student’s work ethics is assumed to “meet expectations" at the beginning of each quarter

11. EVALUATION
If the student were to be graded on the first day of class, they would receive two points for each trait

12. EVALUATION
The instructor may observe behaviors which vary from those of a good employee.
The instructor documents the positive or negative behavior at this point using the work ethics evaluation exception form.

13. EVALUATION

14. Work Ethics Evaluation Form
Evaluation Form is used to provide feedback two times during the quarter

15. EVALUATION Instructor checks appropriate box for each trait
Student begins with 20 points
Evaluation is BY EXCEPTION

16. EVALUATION
Each trait is checked meets expectations unless an exception form has been completed for each variance.

17. EVALUATION Preprinted with a score of 2 for each trait
No changes have to be made unless a student is losing or gaining points

18. EVALUATION If that should happen Strike through the “2”
Record the appropriate score

19. Subtotal each column and add for a total score.
EVALUATION
Subtotal each column and add for a total score.

20. EVALUATION
Compare with the grading scale located in the upper-left section.

21. EVALUATION
Recorded in the box marked “student’s grade” at the bottom of the form

22. EVALUATION
If a student has not lost or gained points no changes have to be made.
Student may receive as many as three exceeds expectations and still be evaluated meets expectations.

23. EVALUATION Student who meets expectations is a good student
Student who exceeds expectations is truly outstanding

24. EVALUATION
A copy of the form is handed to each student, and the original is placed in the student’s class file

25. STUDENT WORK ETHICS PERFORMANCE STANDARDS
The following are ten areas of work ethic traits and performance standards you will be presented and expected to exhibit in classrooms and laboratories:

26. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Attendance.
Attend 90% or more of the required class time.
Be tardy for class no more than six times during the quarter.
Be prepared for class by reading assignments and completing homework.
Participate in activities by contributing to class discussion, completing assignments, and being involved in lab activities.
Begin and end work as expected.
Use work time appropriately.
Notify instructor before planned absences or tardiness.

27. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Character.
Display a high level of effort and commitment to performing and completing work.
Be honest in all situations.
Demonstrate trustworthiness and responsible behavior.

28. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Teamwork.
Encourage and facilitate cooperation, pride, trust, and group identity.
Foster commitment and team spirit.
Facilitate cooperation.

29. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Appearance.
Present a neat, clean appearance.
Practice personal hygiene.
Wear clothing suitable to the job, task and environment.
Wear full regulation uniform, if required.

30. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Attitude.
Display a willingness to cooperate and accept constructive criticism.
Set realistic expectations.

31. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Productivity.
Observe established policies on safety.
Notify proper authorities of circumstances or situations presenting potential safety hazards.
Maintain equipment and supplies.
Do not use or knowingly permit others to use tools and equipment improperly.
Make up missed assignments in a timely manner.
Stay on task and utilize time constructively.

32. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Organizational skills.
Prioritize and manage time effectively.
Demonstrate flexibility in adapting to changes.

33. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Communication.
Communicate accurate information to others in a professional and courteous manner.
Demonstrate appropriate nonverbal communication skills.
Listen attentively to others.

34. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Cooperation.
Convey a willingness to assist others.
Work to resolve conflicts and to identify solutions in which all parties benefit.
Demonstrate concern for treating people fairly and equitably.
Follow the chain of command in resolving conflicts.

35. STUDENT WORK ETHICS PERFORMANCE STANDARDS
Respect
Treat instructors, staff and fellow students with respect, courtesy, and tact
Do not engage in harassment of any kind

36. Work Ethics Traits The BIG Ten
1. Attendance: attends class; Arrives/leaves on time; Notifies instructor in advance of planned absences.
2. Character: displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.

37. Work Ethics Traits The BIG Ten
3. Teamwork: respects the rights of others; Respects confidentiality; Is a team worker; Is cooperative; Is assertive; Displays a customer service attitude; Seeks opportunities for continuous learning; Demonstrates mannerly behavior.
4. Appearance: displays appropriate dress, grooming, hygiene, and etiquette.
5. Attitude: demonstrates a positive attitude; Appears self-confident; Has realistic expectations of self.

38. Work Ethics Traits The BIG Ten
6. Productivity: follows safety practices; Conserves materials; Keeps work area neat and clean; Follows directions and procedures; Makes up assignments punctually; Participates.
7. Organizational skills: manifests skill in prioritizing and management of time and stress; Demonstrates flexibility in handling change.

39. Work Ethics Traits The BIG Ten
8. Communication: displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills.

40. Work Ethics Traits The BIG Ten
9. Cooperation: displays leadership skills; Appropriately handles criticism, conflicts, and complaints; Demonstrates problem-solving capability; Maintains appropriate relationships with supervisors and peers; Follows chain of command.
10. Respect: deals appropriately with cultural/racial diversity; Does not engage in harassment of any kind.

41. Work Ethics
Module 1
Attendance

42. ATTENDANCE: INTRODUCTION
STUDENTS WILL UNDERSTAND THE IMPORTANCE OF ATTENDANCE IN THE CLASSROOM AND WORKPLACE.

43. ATTENDANCE: OBJECTIVES
Understand the IMPORTNACE of PUNCTUAILTY/attendance
Attend/leave class on time
Notify instructor in advance of planned absences
Make up ASSIGNEMENTS punctually

44. Make attendance your highest priority
Know your schedule
Use an alarm clock
Get enough sleep

45. Know your plan in advance Have an alternate plan
ATTENDANCE
Arrange transportation ahead of time
Know your plan in advance
Have an alternate plan

46. Inform your supervisor if you won’t be at work
ATTENDANCE
Inform your supervisor if you won’t be at work

47. WORK ETHICS
Module 2
Character

48. CHARACTER INTRODUCTION
The student will understand the importance of good character traits in the classroom and workplace.

49. CHARACTER: OBJECTIVES
Maintain honest behaviors in all situations.
Be trustworthy, dependable, and reliable in meeting all job responsibilities.
Be willing to initiate projects and follow them through to completion.
Demonstrate self-discipline and self-responsibility.

50. CHARACTER: OBJECTIVES
LOYALTY
HONESTY
TRUSTWORTHINESS
DEPENDABILITY & RELIABILITY
INITIATIVE
SELF-DISCIPLINE & SELF-RESPONSIBILITY

51. LOYALTY In return for salary and benefits, the firm expects loyalty.
With loyalty comes a sense of pride.
All employees are goodwill ambassadors and salespeople for their company.

52. HONESTY HONESTY IS VALUABLE
EMPLOYEES ACCOUNT FOR 30% OF ALL “SHORTAGES”

53. HONESTY BEING HONEST IS MORE THAN JUST NOT TAKING “THINGS”
IN AN 8 HOUR DAY --- HOW MUCH TIME SHOULD BE SPENT ON TASK

54. HONESTY USING THE COMPANY TELEPHONE FOR PERSONAL LONG DISTANCE CALLS
IS ACTUALLY STEALING FROM THE COMPANY!!!

55. TRUSTWORTHINESS HIGHER TRUST = HIGHER PAY!!
CLOSING OR OPENING THE OFFICE
SUPERVISING OTHERS
HANDING CASH
COMPLETE A TASK – EARN SOME TRUST

56. DEPENDABILITY & RELIABILITY
DEPENDABILITY & RELIABILITY = TRUSTWORTHINESS.
A RESPONSIBLE, DEPENDABLE EMPLOYEE IS ONE WHO AGREES TO CARRY OUT A TASK UNDER AGREED-UPON PROCEDURES, AND DOES SO!!

57. INITIATIVE
WHEN EMPLOYEES HAVE INITIATIVE, THEY ARE WILLING TO SEE THAT WORK GETS DONE.
PEOPLE WITH INITIATIVE ARE:
MOTIVATED.
ENTHUSIASTIC.
INDUSTRIOUS.
HARD WORKING.

58. INITIATIVE
AN ATTITUDE OF HELPFULNESS MAKES THE ORGANIZATION RUN SMOOTHLY AND IMPROVES EVERYONE’S SITUATION.

59. SELF-DISCIPLINE & SELF-RESPONSIBILITY
EVERY THING IN LIFE IS A CHOICE
THE HARD PART IS MAKING THE BEST CHOICE AMONG THE ALTERNATIVES

60. SELF-DISCIPLINE & SELF-RESPONSIBILITY
SELF-DISCIPLINE IS A PART OF ACCEPTING RESPONSIBILITY
SELF-DISCIPLINE REQUIRES THE HANDLEING OF EMOTIONS

61. WORK ETHICS
Module 3
Teamwork

62. TEAMWORK INTRODUCTION
The student will recognize and exhibit proper workplace behavors.

63. TEAMWORK OBJECTIVES: Respect the rights of others Be a team worker
Be cooperative
Be assertive
Display a customer service attitude
Seek opportunities for continuous learning
Demonstrate mannerly behavior
Respect confidentiality

64. MODULE OVERVIEW: It is vital that employees work as a team.
It is important to:
EMPLOYEE
CO-WORKERS
COMPANY
The supervisor will look for these traits, and those workers who exhibit them will be rewarded.

65. Respect the Rights of Others
 It’s easy to get caught up in our own problems.
detrimental to our success.

66. Respect the Rights of Others
 In order to maximize our experience, we must be aware of how we differ.
We must take these variances into consideration when making a decision that will affect others.

67.  Be a Team Worker 
Teamwork has become the buzzword in the last few years.
We must learn to function in teams and work together.

68. Be Cooperative A cooperative attitude is always a must.
Each person is judged on willingness to cooperate with and get along

69.  Be Assertive
Another desirable workplace behavior is assertiveness.

70. Displays a Customer Service Attitude
Customer service is more than knowing that the customer is always right.

71. Seek Opportunities for Continuous Learning
Lifelong learning is the key to retaining success

72. Demonstrate Mannerly Behavior
Manners may seem old fashioned and not a requirement, but that’s not true.
The display of manners is becoming more important each day.
Manners are about treating others the way we would like to be treated.
Displaying manners is about respecting the views and beliefs of others.

73. Respect Confidentiality
Proprietary information must always be kept in the strictest of confidence.

74. WORK ETHICS
Module 4
Appearance

75. APPEARANCE: INTRODUCTION:
Upon completion of this lesson, students will understand the importance of:
Appearance,
Grooming,
Hygiene,
Etiquette

76. APPEARANCE: OBJECTIVES:
Understand the importance of appearance
Display appropriate dress
Have a groomed and neat appearance
Practice hygiene
Use correct behavior

77. MODULE OVERVIEW:
Appearance deals with every aspect of how we perceive an individual.
In an instant, we form opinions about a person based on.
Appearance,
Smell,
Cleanliness,
Mannerisms.

78. APPEARANCE

79. APPEARANCE For your program, the proper classroom/lab attire is…?
Groomed and neat.
Clean and combed hair.
Styled appropriately.
Clothes are pressed.
Shirttails tucked in.
Shoelaces tied.
Stockings are run-free.
Shoe heels appropriate.

80. APPEARANCE The practice of good personal hygiene is a must.
Daily bathing is a necessity.
Body perspiration causes odors that can be very offensive to others.
The use of a deodorant and antiperspirant.
Good oral hygiene.
Be sensitive to others around you by taking care of yourself and your body's needs.

81. WORK ETHICS
Module 5
Attitude

82. ATTITUDE: INTRODUCTION
Recognize and exhibit positive attitudes,
Appear self-confident,
Develop realistic expectations for themselves

83. ATTITUDE: OBJECTIVES:
Demonstrate a positive attitude
Appear self-confident
Have realistic expectations of self

84. MODULE OVERVIEW: Concentrates on personal attitudes.
Develop realistic expectations.
Learn to feel good about oneself.

85. Demonstrate a Positive Attitude
Never underestimate the power of proper attitude.
Attitude determines how successful we will be.
Attitude determines altitude.

86. Appear Self-confident
Self-confidence is prerequisite to success.
Willing to learn new skills.
To take opportunities.
To grow.

87. Have Realistic Expectations of Self
We all have our own set of limitations and different capabilities.
Realizing our limits is an important part of becoming the best that we can.

88. Have Realistic Expectations of Self
To be successful, we should set goals.

89. Have Realistic Expectations of Self
Setting realistic goals,and working to achieve them, helps us to continually grow and develop.

90. WORK ETHICS
Module 6
Productivity

91. PRODUCTIVITY: Introduction
Workplace and classroom safety
Conserve materials
Keep work area clean
Follow directions

92. PRODUCTIVITY: Objectives
Follow safety practices
Conserve materials
Keep work area neat and clean
Follow directions and procedures

93. Follow Safety Practices
Important part of work ethics.
Each lab has safety procedures.
Each department will have a set of safety guidelines.

94. Follow Safety Practices
Rules are not designed to punish, but to protect.
Safety is important and is everyone’s responsibility.

95. Follow Safety Practices
The fact remains that everyone suffers with injury.
Following safety rules will not totally eliminate "lost-time accidents.

96. It’s not your money if you make a mistake, is it?
Conserve Material
It’s not your money if you make a mistake, is it?

97. Keep Work Area Neat and Clean
Housekeeping is everyone’s job.
Maintenance will handle heavy cleaning.
Each employee is responsible for maintaining their own workspace.

98. Keep Work Area Neat and Clean
You may be busy but you have to straighten up.
Takes a few minutes each day.

99. Follow Directions/procedures
Read directions and procedures.
Follow established procedures.

100. “Fire Safety Awareness” and Fire Extinguisher Training
This Training Module Was Developed in Cooperation With the
Public Information and Life Safety Education Section of the
Fairfax County Fire & Rescue Department
4100 Chain Bridge Road, Fairfax, VA 22020
(703) or ( TTY
Portions Copyright by Dr. Robert Toreki, Used by Permission

101. FIRE PREVENTION BASICS Fire Is the Most Common Workplace and Home Hazard ! To Protect Yourself:
KNOW how fires are caused
Oxygen + fuel + heat = FIRE!!
Remove any one - you have no fire!
REPORT unsafe conditions
PRACTICE good housekeeping
LEARN emergency procedures

102. Module 7 Organizational Skills
WORK ETHICS
Module 7
Organizational Skills

103. ORGNAIZATIONAL SKILLS: INTRODUCTION
Upon completion you will understand how to become more organized and display good time management techniques.
Be able to better handle stress and change.

104. ORGANIZATIONAL SKILLS: OBJECTIVES
Demonstrate skill in prioritizing and in management of time and stress.
Demonstrate flexibility in handling change.

105. MODULE OVERVIEW: Good organizational or time management skills.
Stress management skills.

106. Organizational Skills
Key ingredient for success is effective time management and organization skills

107. Organizational Skills
Individuals whose lives do not allow them to follow through with tasks learn steps to reintroduce order.
When order is reintroduced, accomplishments become evident.

108. Time Management Techniques
Believe.--You are in control.
Say no.--Know your limitations.
Ask for help.--Help comes in many forms.
Spend time wisely.
Enjoy free time.

109. Handling Stress
 Handling stress is more difficult than simply getting organized
Strong organizational skills will go a long way in reducing stress
Ability to deal with stress is related personality

110. Handling Change Nature of life You can expect more changes
Transportation
Communications
Personal computers
You can expect more changes
“Survival of the fittest”
“Survival of the most adaptable”

111. WORK ETHICS
Module 8
Communication

112. COMMUNICATION: INTRODUCTION:
Understand the importance of communication skills.

113. COMMUNICATION: OBJECTIVES:
Understand the importance of good communication skills
Understand how nonverbal communication skills affect overall communications
Use effective listening techniques
Use proper oral communication skills

114. MODULE OVERVIEW
We are constantly in a state of giving and receiving communications.
Problems arise when one does not receive, or understand, the message as it was intended.
Understand the importance of good communications skills.

115. Communication
Sight and sound are the most frequent.

116. Communication
The channel used to convey the message might be wrong.

117. Communication
Poor listening skills can constitute a barrier also.

118. Nonverbal Communications
People telegraph their feelings, whether they are aware of it or not.
Whatever goes on inside shows outside.

119. Nonverbal Communications -- BODY
Using our arms, bodies, and legs to block in others or things can be a sign of territorial feelings.

120. Oral Communications Success -- full responsibility
Take responsibility for being certain you understand what is being said
Recognize barriers exist

121. Listening Skills Effective listening is active participation
It is an activity

122. Telephone Skills It is easy to be rude.
Anger, irritation, and frustration can be suggested by our tone of voice.
Ignoring our calls and our messages suggests that we are unconcerned about our clients and customers.
When we speak on the phone at work, we should always have a smile in our voice.

123. WORK ETHICS
Module 9
Cooperation

124. COOPERATION: INTRODUCTION:
Understand the importance of
Leadership skills,
Ability to handle criticism and conflicts
Problem-solving capability,
Ability to get along with others,
Willingness to follow the chain of command

125. COOPERATION: OBJECTIVES:
Display leadership skills
Practice conflict management skills
Demonstrate problem solving skills
Maintain good working relationships
Follow the chain of command

126. MODULE OVERVIEW:
Ability to interact professionally will impact success
In order to succeed
Know how to handle problems
Resolve conflict
Follow the chain of command
Get along with others

127. Developing Leadership Skills
Special point of view.
Basic aim -- get other people to do things.
Not an easy thing to do.
Bossing is not leading.
People would rather be led than bossed.
 Leaders get more out of people than bosses do.

128. Developing Leadership Skills
Overall, successful leaders demonstrate the following traits:
Leaders do not let their feelings control them.
Leaders are more democratic than dictatorial.
Leaders encourage people rather than order them around.

129. Developing Leadership Skills
Leadership skills are developed.
Be aware of opportunities to be a leader.

130. Developing Problem Solving Techniques
Solving problems is a challenge we face everyday.
It is better to solve the problem before it gets bigger and more difficult.

131. Developing Problem Solving Techniques
The IDEA method for solving problems is a sure-fire method for reaching a solution to problems.
Step 1: Identify your problem.
What do I need to accomplish?
What should I be able to do when I finish this task?
Step 2: Design your solution.
What information is available to solve my work problem?
What materials do I need to solve my work problem?

132. Developing Problem Solving Techniques
The IDEA method for solving problems is a sure-fire method for reaching a solution to problems.
Step 3: Examine your resources.
What do I already know about this situation that will help me?
What information sources will be the most helpful?

133. Developing Problem Solving Techniques
The IDEA method for solving problems is a sure-fire method for reaching a solution to problems.
Step 4: Assess your solution.
Did I accomplish my purpose?
Did the information help me solve my work problem?

134. Maintaining Good Relationships with Supervisors and Co-Workers
The more you know about people and their needs, the better you get along with them.
Everyone is unique.

135. WORK ETHICS
Module 10
Respect

136. RESPECT: INTRODUCTION
Understand the importance of dealing with legal and ethical issues

137. RESPECT: OBJECTIVES: Deal appropriately with cultural/racial diversity
Not engage in harassment of any kind

138. MODULE OVERVIEW Each person is unique Difficulty accepting others
When we pre-judge someone, we are prejudiced

139. MODULE OVERVIEW Stereotyping Limit a person’s opportunities
Keep our prejudices from affecting how we interact

140. Legal/Ethical Issues Much has been written and reported
Sexual harassment lawsuits

141. Legal/Ethical Issues
Many ruined careers
Devastated families

142. Legal/Ethical Issues Our workforce has changed
Women
Minorities
Training or a college education
Wide range of age groups
Cultural/racial diversity
Increase awareness and respect

143. Legal/Ethical Issues Important terms to understand
Sexist --- refers to the attitude of a person toward others of the opposite sex
Sex discrimination --- when employment decisions or treatment is based on an employee’s sex

144. Legal/Ethical Issues
Sexual harassment --- unwelcome behavior of a sexual nature
Quid pro quo -- means “this for that.” Working conditions based on acceptance or rejection of unwelcome behavior

145. Legal/Ethical Issues
 Hostile environment -- unwelcome behavior adversely affects an employee’s work

146. Legal/Ethical Issues Unlawful sexual harassment:
Makes granting sexual favors a condition of employment
Retaliates against a person who refuses to grant sexual favors
Creates a hostile, offensive, threatening, or intimidating work environment that impacts the victim’s ability to perform his or her job

147. Legal/Ethical Issues
Unlawful harassment:
Verbal
Physical
Visual

148. What Ethics Means to Me
On a blank sheet of paper answer the following question.
What does ethics mean to me?

149. Work Ethics
Ethics is a collection of values and behaviors which people feel are moral
In other words,”ethics” is the name we give to our values or good behavior
Positive work ethic is the collection of all the values and actions that people feel are appropriate in the work place