1. Chapter 9: Teams and Teamwork
How do we get the job done together?

2. Objectives Diagnose stages of team development
Build high-performance teams
Foster effective teamwork
Facilitate team leadership
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3. A Team Is... a small number of people with complementary skills
having a common purpose
with clear goals
and shared accountability
who are committed to accomplishing something.
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4. Teams outperform individuals when performance requires:
multiple skills
multiple judgments
broad experience
free communication flow
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5. Teams require a paradigm shift...
self-awareness of individual identity, role, skills, is essential
problem solving becomes a way of life
ongoing development of skills is required
good communication skills are critical
empowerment is the energy of teams
conflict is just part of the process
developing process skills is required
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6. Teams...
require a merging of individual accountability and mutual accountability
naturally integrate performance and learning, and are the best vehicle for fostering “learning organizations”
must understand and master the team process in order to be effective and survive
by being aware of team’s stage, you can anticipate problems and proactively solve them
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7. Stages of Team Development
Forming:
Orientation
Break the ice
Leader:
Facilitate social
interchanges
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8. Stages of Team Development
Conforming
Establish order
Build cohesion
Leader:
Help clarify team roles
Clarify norms
Clarify values
Forming
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9. Stages of Team Development
Storming
Conflict
Disagreement
Leader:
Encourage participation
Surface differences
Forming
Conforming
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10. Stages of Team Development
Forming
Conforming
Storming
Performing:
Cooperation
Problem solving
Leader:
Facilitate task
accomplishment
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11. Stages of Team Development
Forming
Conforming
Storming
Adjourning:
Task completion
Leader:
Bring closure
Signify completion
Performing
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12. Effective teams promote...
Cooperation
promotes achievement, excellence, and productivity
takes advantage of all skills in group
Trust
reciprocal faith that leads to respect, communication, support, fairness, predictability and competence
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13. Effective teams promote...
Cohesiveness
a sense of “we-ness” which is socio-emotional and instrumental
raises team morale by increasing feeling of belonging
improves productivity by increasing commitment to team goals
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14. Effective Team Leaders
Demonstrate integrity
Are clear and consistent
Create positive energy
Use commonality and reciprocity
Manage agreement and disagreement
Encourage and coach
Share information
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15. Task-Facilitating Team Roles
Direction giving
Information seeking
Information giving
Elaborating
Coordinating
Monitoring
Process analyzing
Reality testing
Enforcing
Summarizing
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16. Relationship-Building Roles
Supporting
Harmonizing
Tension relieving
Energizing
Developing
Facilitating
Processing
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17. Blocking Roles Overanalyzing Overgeneralizing Faultfinding
Premature decision making
Presenting opinions as facts
Rejecting
Pulling rank
Dominating
Stalling
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18. Effective Feedback Focuses On:
behavior, not persons
observations, not inferences
“here and now,” not past, behavior
sharing ideas, not giving advice
information recipient can use, not an emotional release for you
a time and place when personal data can be shared
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19. Effective teams have... a small group size skilled individuals
an ability to combine skills
a commitment to a common approach
motivating tasks
minimal status differences; when present, they are based on contributions
a way to meet group member’s socio-emotional needs...
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20. Effective teams have... goal accomplishment
reduced supervision, replaced by mutual accountability
group regulation of behavior
performance that is acceptable to customers
viability linked to satisfaction and a desire to contribute
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21. Management Skills for High Performing Teams
Leading Teams
- develop credibility
- articulate a vision
High Performing Teams
- desired outcomes
- shared purpose
- accountability
- blurred distinctions
- coordinated roles
- efficiency and participation
- high quality
- creative continuous improvement
- credibility and trust
- core competence
Team Membership
- play task facilitation roles
- play relationship building roles
- provide feedback
Team Development
- diagnose stage development
- foster team development and high performance
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