1. Making technology work for People and bridging that digital divide Natasha Clough

2. 3:1 We will help customers reduce carbon emissions by at least three times the end to end carbon impact of our business. 2020 Goal 9 10 More than 9 out of 10 people in the UK will have access to fibre based services. 2020 Goal We will use our skills and technology to generate £1bn for good causes. 2020 Goal £1bn Three themes Vision: To help improve society through the power of digital connections Connected Society Vision: To help society live within the constraints of our planet’s resources with the help of our products and people Net Good Vision: To help improve hundreds of millions of lives globally with the help of our capabilities and people Improving Lives ” “ ” “ ” “

3. BT’s helping to create a better future BT has long been recognised as a leader in responsible and sustainable business, but we want to do even more We are focusing on where we can make a significant contribution to society All our people have a role to play to help to achieve a Better Future for BT and the society in which we operate

4. Better Future Connected Society In the UK we’re laying more than 50,000km of fibre, helping to better connect individuals, homes and businesses We can provide voice, video and data connections for businesses in more than 170 countries helping to connect businesses and people across the globe We will continue to work with partners all around the world to ensure that our technology helps deliver social impact through improving employment, education and healthcare 9 10 More than 9 out of 10 people in the UK will have access to fibre based products and services. 2020 Goal Vision: To help improve society through the power of digital connections Connected Society ” “

5. Digital Inclusion Consumer broadband penetration is set to plateau at around 80%*, leaving c.8m people, 4.5m homes offline (digitally excluded) Affordability is not the main barrier – it’s a lack of perceived benefits Those in social housing are likely to suffer from this digital divide** * Source: *Source : Point Topic October 2011 **Source: ONS, Living Costs and Food Survey, 2009

6. SUPPORT Single UK helpdesk+ digital champions Dedicated UK based helpdesk for orders and faults, with supporting online resources (how to guides etc..) Single helpdesk for the whole service – no “helpdesk shuffle” COMPUTERS devices + software + warranty Refurbished laptops or desktops with a 12-month warranty, running Microsoft Windows 7 and Microsoft Office 2011 lite. Also options for low-cost new devices. Free PC’s available soon AWARENESS RAISING AND DEMAND STIMULATION staff training + tenant engagement Set up costs include consultancy from 3 rd party specialists to develop a tailored engagement and demand stim programme; INTERNET broadband + router + installation Copper/Fibre - Always-on broadband to individual tenant homes, targeted at those offline, but available to all tenants. Router, managed installation and first-time set up included. Business grade service for extra reliability Wi-Fi Coaxial cabling Satellite TV Whitespace BT’s Connected Social Housing Proposition brings together all of the key pieces