1. Coaching and Mentoring For Successful Performance

2. Mingle Think about people who have brought out the best in you. What did they do to bring out your best? What personal qualities did they have?

3. Learning Objectives Describe the contribution of coaching and mentoring to improved managerial performance. Use key principles and skills when coaching and mentoring others. Choose appropriate coaching and mentoring methods when fostering professional development in others. Develop a brief action plan to facilitate their further development of coaching and mentoring skills.

4. Definitions Mentors Advisory relationship Experts in the field Guide, answer questions, give opinions, and direct Coaches Employee sets agenda Employee provides answers May be less expert Asks questions and poses challenges Holds employee accountable

5. Rate your Management Skills Sample rating in red Team Building Problem Solving Employee Supervision Planning & Priority Setting Leadership Oral Communication

6. What do successful coaching relationships look like? Consciously & intentionally designed Use effective communication Facilitate learning & results

7. Use Three Levels of Listening Internal DialogOther FocusedGlobal Listening

8. Use Powerful Questions Short Succinct Open Ended

9. Practice your Coaching Skills Employee: Choose a topic you would like to be coached on Coach: Use skills from class Observer: Take notes & provide specific feedback to the coach