1. MANAGING TEAM PERFORMANCE
DELEGATION
MENTORING
TEAM DYNAMICS
MONITORING TEAM PERFORMANCE

2. TEAM BUILDING EXERCISE
USE PAPER, STRAWS AND STICKY TAPE AND SCISSORS ONLY TO MAKE THE TALLEST FREE STANDING TOWER

6. ON YOUR OWN WRITE THE DIFFERENCES – 5 MINUTES
COACHING – WHAT IS IT?
MENTORING – WHAT IS IT?
WHAT IS THE DIFFERENCE?
ON YOUR OWN WRITE THE DIFFERENCES – 5 MINUTES

7. MENTORING
COACHING AND MENTORING ARE MORE PERSONALISED – ONE TO ONE FORMS OF DEVELOPMENT
COACHING IS LEARNING FROM A MORE EXPERIENCED OR SKILLED PERSON
IT IS BOTH FORMAL AND INFORMAL
IT INVOLVES
1. ACTING AS A ROLE MODEL
2. SUGGEST ACTIVITIES AND BOOKS TO READ
3. SUGGEST COURSES TO ATTEND,PEOPLE TO TALK TO
MENTORING – TAKING SOMEONE UNDER YOUR CARE AND TEACH THEM – ASSIST THEM IN REACHING GOALS – THEY OFFER ADVISE,SUPPORT AND ASSISTANCE – ACT AS A SOUNDING BOARD
MENTORING IS INFORMAL

8. WHAT IS THE DIFFFERENCE BETWEEN COACHING, INSTRUCTING, MENTORING
Teaching
Supporting
Enabling
Showing
Guiding
Self Development
Telling
Explaining
Listening, Questioning
Sharing
Advising

9. DELEGATION OUTCOMES OF DELEGATION ACCOUNTABILITY - Examples
AUTHORITY - Examples
RESPONSIBILITY - Examples
ACCOUNTABILITY - IS BEING HELD ANSWERABLE FOR WORK
AUTHORITY - IS WHO AND WHAT WILL DO WHEN?
RESPONSBILITY – THE OBLIGATION THAT EACH PERSON HAS TO DO THEIR ASSIGNED JOB

11. STEPS TO DELEGATION DECIDE WHAT TO DELEGATE DECIDE WHO TO DELEGATE TO
DELEGATE – QUALITY, SAFETY, QUANTITY, TIME, IMPORTANCE OF TASK AND WHY YOU ARE DELEGATING
INFORM OTHERS IF NEEDED
MONITOR RESULTS

12. MONITORING DELEGATION
Depending on skill and experience of
Employee
Level 1 – Just Do it! -
Level 2 – Keep me informed
Level 3 – Check back first
Level 4 – Let’s talk it through first
Level 5 – I’ll walk you through it

13. COMMON MISTAKES IN DELEGATING
DELEGATING ON PERSONAL PREFERENCES
FEAR OF SUCCESS
POOR DELEGATION
ACKNOWLEDGING DELEGATION’S SUCCESS – REWARD & RECOGNIZE
FORGETTING ACCOUNTABILITY

14. WHY DO WE NOT DELEGATE? LACK OF TRUST TIME TYPE OF JOB
LACK OF SKILL LEVEL
LACK OF CONTROL – CONTROL FREAK
SELF HELP IS THE BEST HELP

15. DEVELOPING TEAMS TRAINING INDUCTION PERFORMANCE APPRAISALS
TRAINING IS FOR CATS & DOGS – PEOPLE LEARN – Dick Dusseldorp
TRAINING
INDUCTION
PERFORMANCE APPRAISALS
TECHNICAL SKILLS & EXTERNAL TRAINING
COMPETENCY BASED TRAINING
DEVELOP PEOPLE AND THEIR SKILLS OR LACK OF AS OUTLINED IN APPRAISALS

17. TYPES OF LEARNING BRAINY LEARNING– BASED ON INTELLENGENCE SKILLS
AFFECTIVE – LEARN THROUGH FEELINGS, MOTIVATIONS AND ATTITUDES
PSYCOMOTOR – LEARNING THROUGH PHYSICAL ACTIVITIES INCLUDING MANUAL AND COORDINATON SKILLS