1. Effective Communication as a Leader John Parker, Retired IASFAA Chad Olson, Iowa State University

2. Are you at a communication crossroad?

3. Today’s goals Promote your leadership abilities through effective communication Basic principles of communication Examples of leaders who were great communicators 10 tips for communication

4. Three types of communication Verbal Non-verbal Written A good leader needs to excel at all three! Don’t ignore one to promote the others!

5. How do good leaders communicate?

11. Know Your Audience Generational Cultural Personality Makeup Background with information

12. What’s the Problem with Email?

13. No emotion or voice inflection Response time Suppressed feedback can cause delays in projects Last response dilemma Plausible deniability Not replacement for a meeting Reply all instead reply

14. 10 Tips to Be An Effective Communicator 1.Be a proactive communicator 2.Communicate all change to everyone to create trust 3.Get to the point and be brief 4.Don’t discount opposing views 5.Create conversation

15. 10 Tips to Be An Effective Communicator (continued) 6.Seek out settings in which you have something to offer 7.Let your experts speak 8.Put the information out to your leadership 9.Stay calm and be focused 10.Be a good listener

16. And one extra tip… 11.Beware of social media

17. Follow These Tips and You May Receive

18. Questions?