1. Harvard Phone Service Bundles – DRAFT 1.6 Under development - sample Service Bundle and Features Voicemail End User Feature Portal Supports > 1 line On-line Phone Directory Single Number Reach Supports > 1 Device Soft Phone Client laptop Soft Smartphon e Mobile Client Supports up to 10 Devices Essential XX EnhancedXXXXXSupports 2 devices if Soft client is not used X (Soft Phone or Soft Mobile, not both); Does not support iPAD X (Soft Phone or Soft Mobile, not both) PremiumXXXXXXXXX

2. Harvard Phone User Profiles & Use Cases – DRAFT 1.6 Target Group or RoleUser RequirementsService Device TypeService Bundle Open, common and wall areas, labs, and very basic desk phone users Users or areas with very basic telephony office needs; no directory button access or speed dial buttons. Does have a speaker phone. Voicemail included Cisco 3905Essential Service Large conference rooms Conference rooms with interactive needs; high quality speaker phone and option for distributed microphones. Cisco 8831Enhanced Service Traditional staff or faculty member Desk phone users on campus with moderate to high telephony needs. Support for 2 directory numbers, 4 soft keys, directory button, speakerphone and voicemail included. GigE interface to desktop. Cisco 7841Enhanced Service Executive staff or faculty member Users requiring an enhanced color desk set with up to 5 directory numbers and 4 software programmable keys. Also includes voicemail, single number reach, soft phone and single number reach for up to 10 devices. Cisco 8851Enhanced Service Administrative member managing multiple phones A high powered administrator who manages and covers phone functions for many users in his or her department. Support for 16 directory numbers (or more). Large display. Cisco 7861Enhanced Service Mobile staff or faculty member; International user; Work from Home user Users who don’t have a desk/office or are very mobile in their job role. Smartphone with extended mobility features, soft phone, voicemail, single number reach for up to 10 devices. No desk phone. Choice of supported smart phone (Android, iPhone) Premium Service

3. Harvard Phone User Profiles and Use Cases – DRAFT 1.6 Target Group or RoleUser RequirementsService Device TypeService Bundle Single line w/multiple mailboxes (menu driven) Single line with multiple voicemail boxes; multiple TAs or TFs share one desk phone. Cisco 3905Essential Service w/voicemail Call Center Users (CIC application) Need to Determine options for CIC Backup before we choose solution Cisco 7841 Enhanced Service Analog extensions Up to 5 uses of the same line on multiple sets on the same floor Cisco 3905Premium Service Virtual lines (SDN) Software defined numbers with no set endpoint. Call appearances on many other phones. A la carte voicemail No endpoint No service bundle required A la carte voicemail Multiple users accessing one Jabber Client/device Shared Jabber Softphone on one device, used by multiple people (requires authentication via different user credentials) Jabber Softphone Client on user computing device Enhanced Service Job Share Single device associated with two different users (2 different telephone lines) Cisco 7841Enhanced Service Elevator, alarm, blue light, emergency, fax and student lines, battery operated phones Services that are exempt from VoIP service, will potentially shrink over time, or require equipment investments to change to VoIP NoneThese service types will stay on analog legacy Centrex Notes: we will be testing a wi-fi desktop phone and desktop video phone we are working with Verizon to potentially offer a future service bundle for a jabber only client that is lest costly than Premium and Enhanced services, as well as the ability to use a 7821 set on the Essential service (for directory button support)