1. Welcome Bringing Clarity to Business Support NVQs on the QCF – 4428 Business and Administration

2. Agenda Welcome and introductions Overview of 4428 Business Administration qualifications and structure Qualification highlights Rules of Combination (ROC) Main differences and new units Assessment strategy Qualification approval Support resources Efficient and effective assessment and guidance SmartScreen Related qualifications Skilsure e-portfolio demonstration

3. 4428 Qualification highlights Registration available from 1 August 2010 4404 ended 31 July 2010 Flexible qualification structures No major changes in unit content or evidence requirements Wider range of units and new units Full qualification and unit/top-up registration routes Apprenticeship framework September 2010 Automatic approval Assessment strategy offers flexibility in delivery

4. Overview of 4428 Qualifications and structure City & Guilds Reference Qualification titleLast registration date Last certification date 4428-01 Cert 4428-91 All Level 1 NVQ Award/ Certificate in Business and Administration 31 Dec 201331 Dec 2014 4428-02 Cert 4428-92 All Level 2 NVQ Award/ Certificate/Diploma in Business and Administration 31 Dec 201331 Dec 2015 4428-03 Dip 4428-93 All Level 3 NVQ Certificate / Diploma in Business and Administration 31 Dec 201331 Dec 2016 4428-04 Dip 4428-94 All Level 4 NVQ Certificate / Diploma in Business and Administration 31 Dec 201331 Dec 2016

5. 4428 Overview of qualifications and structure – Level 1 Rules of Combination Qualification title 4428-01/91 Min no of credits overall Mandatory Units (Group A) Optional units (Group B) Optional units (Group C) Level 1 NVQ Award in Business and Administration 972 (min)n/a Level 1 NVQ Certificate in Business and Administration 1574 (min)4 (max)

6. 4428 Overview of qualifications and structure – Level 1 changes New level 1 units Unit 109 Prepare text from notes using touch typing (20wpm) Unit 112 Use occupational health and safety guidelines when using keyboards

7. 4428 Overview of qualifications and structure – Level 2 Rules of Combination Qualification title 4428-02/92 Min no of credits overall Mandatory Units (Group A) Optional units (Group B) Optional units (Group C) Level 2 NVQ Award in Business and Administration 954 (min)n/a (min 6 credits at level 2) Level 2 NVQ Certificate in Business and Administration 2197 (min)5 (max) (min 14 credits at level 2) Level 2 NVQ Diploma in Business and Administration 37917 (min)11 (max) (min 24 credits at level 2)

8. 4428 Overview of qualifications and structure – Level 2 changes New Level 2 units Unit 209 Take minutes Unit 210 Handle mail Unit 211 Provide reception services Unit 214 Prepare text from notes using touch typing (40 wpm) Unit 222 Maintain and issue stationery stock items Unit 223 Support the organisation of an event Unit 224 Support the co-ordination of an event Unit 227 Respond to change in a business environment Unit 228 Support the management and development of an information system

9. 4428 Overview of qualifications and structure – Level 3 Rules of Combination Qualification title 4428-03/93 Min no of credits overall Mandatory Units (Group A) Optional units (Group B) Optional units (Group C) Level 3 NVQ Certificate in Business and Administration 301311 (min)6 (max) (min 20 credits at level 3) Level 3 NVQ Diploma in Business and Administration 401314 (min)13 (max) (min 27 credits at level 3)

10. 4428 Overview of qualifications and structure – Level 3 changes New level 3 units Unit 308 Negotiate in a business environment Unit 309 Supervise a team in a business environment Unit 313 Prepare text from notes using touch typing (60 wpm) Unit 316 Support the design and development of an information system Unit 326 Contribute to innovation in a business environment

11. 4428 Overview of qualifications and structure – Level 4 Rules of Combination Qualification title 4428-04/94 Min no of credits overall Mandatory Units (Group A) Optional units (Group B) Level 4 NVQ Certificate in Business and Administration 302010 (min) (min 20 credits at level 4) Level 4 NVQ Diploma in Business and Administration 392019 (min) (min 27 credits at level 4)

12. 4428 Overview of qualifications and structure – Level 4 changes New level 4 units Unit 415 propose and design administrative services Unit 416 Prepare, co-ordinate and monitor operational plans Unit 417 Implement, monitor and maintain administrative services Unit 418 Contribute to innovation in a business environment New level 5 units Unit 503 Plan change across teams Unit 504 Implement, monitor and review change

13. Activity – Business and Administration Using the Rules of Combination and unit titles available produce the following: A Level 2 Award in Business and Administration A Level 2 Certificate in Business and Administration A Level 3 Diploma in Business and Administration A Level 4 Diploma in Business and Administration

14. Apprenticeship/Advanced Apprenticeship Level 2 Apprenticeship Framework Level 2 NVQ Certificate in Business and Administration (4428-02) Level 2 Certificate in Principles of Business and Administration (4475-02) Functional Skills Level 2 English Level 1 Maths Or Key Skills until 31 March 2011 Level 3 Advanced Apprenticeship Framework Level 3 NVQ Diploma in Business and Administration (4428-03) Level 3 Certificate in Principles of Business and Administration (4475-03) Functional Skills Level 2 English Level 2 Maths Or Key Skills until 31 March 2011

15. Apprenticeship/Advanced Apprenticeship Framework Functional Skills available from 1 September 2010 City & Guilds Package Business and Administration Apprenticeship Package (9050) with Functional Skills anticipated to be available in September 2010 Between 1 and 31 August Register candidates on the components separately for the NVQ (4428),Technical Certificate (4475) and Key Skills (3638)

16. 4428 Assessment and Approval A and V units Employer direct model Realistic work environment Automatic approval for all existing 4404 centres

17. Qualification handbooks FAQs Marketing materials Centre guide NVQ Recording forms Documentation available on www.cityandguilds.comwww.cityandguilds.com Documentation

18. Supported Qualifications 4428 Level 2 and 3 NVQ Certificate/ Diploma in Business and Administration 4475 Level 2 and 3 Certificate in Principles of Business and Administration Saves significant time by providing relevant, qualification specific support concentrated in a centralised place Provides you with high quality document Qualification support materials written by subject matter experts Opportunity to share best practice in discussion forums 24/7 access to online support materials aimed at both tutors and learners Contact your local regional office for more details or: Print helpdeske-helpdesk 020 7294 4113020 7294 3435 Support Resources

19. Other Administration qualifications 4475 Level 2 and 3 Certificates in Principles of Business and Administration – available 1 August 2010 4418 Level 1 Award and Certificate in Business and Administration 4419 Level 2 and 3 Certificates and Diploma in Medical Administration/Secretaries 7465 Level 2 and 3 Awards, Certificates and Diplomas for Legal Secretaries 7537 Level 2 and 3 Awards, Certificates and Diplomas in Business Skills 8993, 8994, 8989, 8990, 8991 – single unit exam based Awards

20. General features and benefits Upload and reference any type of digital evidence to a candidate’s unique e-portfolio Unique logons for candidate, assessor, IV, EV, company personnel, and local system admin High level of data security Real time reporting on progress, visible progress tracking Easy for candidates to use Business & ITQ Plus - Skilsure Demonstration

21. Special features and benefits 1.Integrated with City & Guilds registration 2.30 day free trial 3.Competitively priced 4.Automated credit calculator for QCF 5.Automated IV sampling plans 6.Improves quality, saves time and money Business & ITQ Plus - Skilsure Demonstration