1. BORA: Efficiently managing public space Dr. Vincent van der Vlies ARCADIS Europe

3. When everybody is responsible, nobody is responsible… © ARCADIS 2013

4. Lelylaan case in the city of Amsterdam: 1 railway station Nearly 400 different objects 12 different responsible organisations High crime rates Loitering Vandalism Negative public perception © ARCADIS 2013

5. Key actors involved: City officials National railway company Rail network manager Prorail Local police department Local transport authorities District council City region © ARCADIS 2013

6. Create an out-of-the-box idea to efficiently manage Lelylaan’s public space and at the same time increase public safety… © ARCADIS 2013

7. BORA: Beheer Openbare Ruimte Applicatie (Managing Public Space App) © ARCADIS 2013

10. Inventarisatie Dia 10

11. Adding a notification by using a pc Step 1: open the programme and click on an object Step 2: Make sure the object and description are correct. Notice the contact details below Step 3: add a notification of the identified problem and click the send button © ARCADIS 2013

12. Adding a notification by using our app (beta) Step 1: Open the App Step 2: Aim the camera at an object. GPS coordinates, contact person of the responsible organisation will appear. Step 3: Add the type of problem from a drop-down menu, a specific description, a picture if necessary and hit the Ok button Step 4: A confirmation of the notification will appear. © ARCADIS 2013 Welcome to

13. Notification via e-mail includes: Location; Type of notification (vandalism, crime etc.) Object; Description; Time; Name and organisation of responsible actor; Photo; Map coordinates and screenshot. © ARCADIS 2013

14. Features (1) Export data to MS Excel for more focussed maintenance (time, location etc.) Back office functions for actors involved Easy updates for all objects (adding or removing objects, new contact information); Managing of notifications (workflow tasks); Easily adjustable with more features © ARCADIS 2013

15. Features (2) App and website attainable for all actors; May be attainable for citizens as well; App is Layar compatible © ARCADIS 2013

16. Advantages: Simple registration of notifications Everyone may use it Creates insight in who’s responsible for what Much easier maintenance of public space A cleaner and safer living environment Higher property values © ARCADIS 2013

17. Vincent van der Vlies 06-5073 6747 vincent.vandervlies@arcadis.nl © ARCADIS 2013

18. Imagine the result © ARCADIS 2013