1. Ministerial Debate on e-Inclusion Policy

2. The social cost of e-Exclusion Helen Milner Managing Director, UK online centres hmilner@ufi.com

3. UK online centres –over 6000 centres –Largest publicly- funded digital inclusion initiative in UK –two thirds users socially excluded –over 3m users (+11m library ICT sessions) www.myguide.gov.uk –a software interface to internet –designed for those who can’t or won’t use the internet –designed and proto- typed with users –87% user satisfaction

4. e-Inclusion changes people’s lives

5.  Technology use increases with wealth  2/3 of non-users are economically inactive  62% of people without a qualification are non- users, compared to 6% with a degree  75% of socially excluded people are not online Digital and social exclusion are linked

6. Social and digital exclusion (in the total UK population)

7. e-Inclusion journey From digital and social inclusion Through learningTo confident e- citizen Outreach Marketing Inspiration Personal Support Basic computing and internet skills Access to online information Simple e- government Literacy tasters and assessments Advanced internet skills Online transactions Advice and guidance Further learning Steps towards employment Jobs

8. The big picture macro economics The economic calculator to measure the value of digital inclusion (over a three year period 2008-11) GDP boost per new digital citizen Number of new digital citizens Total boost to GDP over CSR Model 1: eGEP (Gov3/UK online centres) £2297,000,000£1,603,000,000 Model 2: Citizen focused (FreshMinds/UK online centres) £2887,000,000£2,016,000,000 Model 3: ICT Industry (Gov3/UK online centres) £2377,000,000£1,659,000,000 Model 4: Service transformation (UK online centres) £3047,000,000 £2,128,927,500 Average (although is compound)£265£1,851,731,875

9.  It doesn’t …… most decisions are made at a departmental level How does this help?

10. Government usually works in departments Education Health Employment

11.  20 social impact demonstrator projects (£2.1m)  1 Project in East London targeting families in poverty with no access to the internet  Free recycled computer and six months internet in the home, with home support and training sessions Education

12.  Single mother with two daughters aged 12 and 8  Couldn’t afford a computer, keen to know what children are learning about  Now uses internet for: homework, job search, health, writing to MP (member of parliament)  “It’s great Rhianna isn’t being left behind or left out now, but there are still kids in her class that don’t have computers at home. Rhianna invites them round to our house to use ours!” A mother’s story: East London

13.  Vision of home access to a computer device and the internet for all school aged children  Partnership of Government, industry and parents  Value to citizen: £120,000, achievement at age 16  Value to citizen: £82,475, achievement at age 18  Cost saving to Government: £26,300 saving per persistent truant now attending school Home Access Taskforce (proposed)

14. Social Impact Demonstrators Measurement framework

15.  Improvements for communities: greater cohesion, greater participation (70% happy to vote online)  Improvements for citizens: self esteem, confidence, employment (10% found work), family, 81% benefit to life The social value

16. Thank You hmilner@ufi.com www.ukonlinecentres.com www.myguide.gov.uk