1. LifeWorks Employee Assistance Program Orientation for Employees

2. Agenda Overview of the LifeWorks EAP Program Services and resources available How to access the program Please feel free to ask questions as we go along!

3. Key Features LifeWorks is available to you and your immediate family No additional cost Fully bilingual (English/French) National service 24 hours per day, 7 days per week Support in-person, by telephone, or via lifeworks.com Educational materials on a variety of topics TTY / TDD access LifeWorks is a voluntary and confidential program

4. Confidentiality Confidential vs. Anonymous Limitations Intake Process

5. How Does the Program Work? Ease of use: one toll-free telephone number for all of your issues Available online at www.lifeworks.comwww.lifeworks.com Call triage process Immediate telephonic counselling support available Referral to in-person counselling available Educational materials and resources available Research conducted on your behalf

6. Our Counselling Approach May take place over the telephone or in person Short-term, solution focused counselling Number of sessions varies and is determined on a case by case basis

7. Who are our EAP Counsellors? Minimum 5 years experience Master’s degree in psychology, social work or another human services field Member of their respective professional body

8. When to use the Program? Your toddler is waking up every night at 2 am and you’re exhausted You’d like to be saving more for retirement but money is tight You need to find a summer camp for your 5 th grader You’re going through a divorce and you’re worried about finances, where you’ll live, and how your kids are coping You’ve started a new exercise program and you really want to stick with it

9. Emotional Well-Being Relationship, marriage and family issues Stress related issues Mental health concerns such as depression and anxiety Grief and loss Addiction and recovery Balancing work / life Anger management Ceridian Depression Centre

10. Parenting and Child Care Child care locator Single-parenting and blended families Pregnancy, infertility and adoption Summer camp locator and holiday planning Special needs issues Bullying Career Cruising for Teens New Parent Kit, Child Safety Kit, and other resources

11. Caring for Older Adults Caregiver support and resources Alzheimer's, dementia and other health issues Being a long distance caregiver Living safely Searching for nursing homes and in-home care Older Adult Safety Kit

12. Education Kindergarten and early education Communicating with teachers and administrators Homework and grades College and University planning Career planning and lifelong learning

13. Financial Personal budgeting Managing debt Saving and investing Basic tax planning Buying a home Basic retirement planning Financial Toolkit - online “Taking Charge of Your Money” blog

14. Legal Issues Speak to a lawyer for up to 30 mins at NO COST! Family law Real estate law Bankruptcy Criminal law Estate planning Divorce Toolkit Complete Will Kit – online Up to a 25% discount off of services beyond the consultation Exceptions are : – Employment and Business law

15. Health and Wellness Eating Well Program : telephonic counselling with a registered dietitian. Ceridian Stop Smoking Centre Online “Feeling Good Blog” Healthy Weight Calculators Living with a disability or chronic condition Getting the sleep you need Nurse Line

16. Work and Career Co-worker relationships Interpersonal and communication skills Navigating workplace changes Time management Relocation Shift work and telecommuting

17. Midlife and Retirement Work after retirement Empty Nest issues Growing as a couple Life and retirement planning Online Tool Kit: “Planning Your Future: Life, Work and Relationships After 50”

18. Everyday Issues Home improvement issues Moving and relocation Locating community resources Locating a family doctor Volunteer opportunities

19. Easy to use by phone Access all services through one toll-free number 24 hours a day, 365 days a year Free and confidential

20. With LifeWorks online you can... Listen to podcasts Find thousands of expert articles as well as online toolkits, booklets, and recordings Use interactive tools on budgeting, investing, home buying, health and retirement planning Email a consultant

21. Lifeworks.com

22. LifeWorks Mobile App Device operating system requirements: iPhone: Operating System (iOS) 5 or higher (check Settings / General / Version). This is different from the model number. Most iPhone 3 and 4 models run on iOS 5 or higher. Android: Operating System 2.3.3 or higher BlackBerry: Version 6.0 to 7.1

23. How to contact LifeWorks Phone Toll-free:1.877.207.8833 En français:1.877.307.1080 TTY/TDD:1.877.371.9978 Online www.lifeworks.com User ID:pharmacy/pharmacie Password: wellness/sante