1. Business Process Reengineering and Information Technology

2. Basic Concepts Business process Value added
Business Process Reengineering (BPR)
Demand chain
Supply chain

3. Basic Concepts Supply chain management Extended supply chain
Networked organization
Organizational transformation

4. The Need for BPR Customers Competition Change
Techniques lag behind technology
Problem of the stovepipe
Fragmented piecemeal systems
Integration

5. The Principles of BPR and The Role of IT
Characteristics of BPR
Methodologies and frameworks for BPR
Enabling role of IT

6. Characteristics of Business Process Reengineering
Several jobs are combined into one
Employees make decisions
Steps in business process: natural order
Process may have multiple versions
Work is performed where it makes the most sense

7. Characteristics of Business Process Reengineering
Controls, checks, other nonvalue-added work is minimized
Reconciliation is minimized - minimize external contact points
Hybrid centralized / decentralized operation is used
A single point of contact is provided for the customer

8. Business Process Reengineering and Restructuring the Organization
Redesign of processes
From mass production to mass customization
Cycle time reduction
Restructuring organizations

9. The Networked Organization
Structure of networked organizations
Empowerment
IT / empowerment relationship
Teams

10. Virtual Corporations
A virtual corporation is an organization composed of several business partners sharing costs and resources for the purpose of producing a product or service.

11. Virtual Corporations Major Attributes
Excellence
Utilization
Opportunism
Lack of borders
Trust
Adaptability to change
Technology

12. Total Quality Management and Reengineering
Rate of change
TQM: continuous improvement
Reengineering: dramatic improvement

13. TQM versus Reengineering

14. Implementing Reengineering
Redesign
Retool
Reorchestrate

15. Tools for BPR Simulation Flow diagrams Work analysis
Application development
Workflow software

16. Reorchestrate: Organizational Change
Leadership
Corporate values
Cultural change
Incentives
Accountability
Zeal

17. Reorchestrate: Organizational Change
Communication
Ambiguity
Obstacles to change
Celebrate success

18. Implementation Issues
Continuous evaluation
Eliminating jobs

19. Continuous Evaluation
Is reengineering truly transformational?
Will reengineering improve customer relations?
Has reengineering cut across the organization?
Is information technology playing a integral role in the reengineering solution?
Does it hurt?

20. When to Use BPR? Failure rate as high as 75-85%
Improperly aligned BPR and IT
Expensive
Organizational resistance

21. Managerial Issues Ethical issues BPR implementation
Incremental improvement programs
BPR tools
Role of IT
Failures
TQM and BPR

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