1. Law Handbook Online

2. Project drivers To provide accurate and up to date information at low cost We had an existing site that was unsatisfactory and inefficient IT did not have time or expertise to assist Volunteer contributors do not want to learn CMS

3. Technology options Upgrade old site Purchase off the shelf CMS Develop custom product Adopt similar product

4. Why choose CeCC? The proposals by selected tender were reviewed against these criteria: Experience in undertaking work of this type Experience of staff Clearly defined approach Conformity to requirements Resources to complete Value for money

5. CeCC Similar experience (Rural Law Online) Understood our requirements Provided reference sites Clearly defined stages including testing, documentation and training Defined how task is performed Project timeline defined Included LSC site Willing to make custom enhancements Supported by the University of Ballarat Reasonable price Hosting included

6. Clear project objectives See Request for Tender Document Smooth implementation attributed to clear project objectives

7. Lessons learned Get stakeholder support for change Define the business processes Identify essential and desirable criteria – don’t pay for frills Supplier must be viable in the medium to long term – what happens if the supplier goes bust?

8. LSC siteLaw Handbook Visitors8,01240,085 Page views23,868190,029 Average time 02:1803:31 Top 10 Pages Requested 1. Contact us 2. Legal advice 3. Legal Aid 4. Family law 5. Service Directory 6. Careers 7. Links 8. Legal help 9. About LSC 10. Publication s 1. Criminal & traffic offences 2. Family relationships 3. Children 4. Exclusion clauses 5. Remedies for breach 6. Contesting a will 7. Capital gains tax 8. Probate 9. Misrepresentatio n 10. Retaining walls

9. Internal or external adoption barriers Some people still want a hard copy

10. Evaluation Structured interviews with staff (15) Survey of public users (300)

11. Future plans More content in our key business areas including hidden content for internal staff Better integration with LSC More interactivity eg email advice Enhance popular content