1. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 1 Medical Office Administration 2nd edition Brenda A. Potter, CPC

2. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 2 Chapter 1 The Career of a Medical Administrative Assistant

3. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 3 What’s in a Name?  Medical administrative assistant  Performs administrative (office) functions in medical office  See Box 1-1 in text  Medical assistant  Performs administrative and clinical functions in medical office

4. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 4 Job Duties  Administrative  Clinical  See Boxes 1-2 and 1-3

5. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 5 Typical Day in the Office  Variety of duties depends on nature of medical office  Work day is often full of surprises!

6. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 6 Desirable Personal Qualities  Empathy  Compassion  Dependability  Teamwork  Confidentiality  Attention to detail  Are there others that come to mind?

7. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 7 Professional Appearance  Health care is VERY conservative  See sample dress code – box 1-4  Uniforms and/or business attire are proper

8. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 8 Personal Appearance  Identification badge  Fingernails  Hair  Scents  Jewelry  Tattoos  Piercing  Footwear

9. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 9 Professional Skills  Knowledge of medical terminology, anatomy and physiology, disease processes  Knowledge of medical office procedures including medical transcription  Knowledge of medical billing, coding, and insurance  Communication skills  Knowledge of computer technology  Internship

10. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 10 Student Portfolio  What should it include?  Course projects/work samples  Certificates  Record of achievements

11. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 11 Places of Employment  Clinic  Hospital  Nursing home  Home health agency  Pharmaceutical business  Dental office  Independent laboratory or radiology facility  Legal office

12. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 12 Earnings  Current information available from state agencies and federal government  Regional economic factors affect earnings

13. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 13 Employment Trends and Forecasts  Trends and forecasts are available from U.S. Bureau of Labor Statistics  Growth of healthcare industry should provide opportunities for employment

14. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 14 Professional Organizations  American Association of Medical Assistants (AAMA)  American Medical Technologists (AMT)  International Association of Administrative Professionals (IAAP)  Association for Healthcare Documentation Integrity (AHDI)  American Academy of Professional Coders (AAPC)  American Health Information Management Association (AHIMA)

15. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 15 Certifications  Available from healthcare organizations and other entities  May increase employability

16. Copyright © 2010, 2003 by Saunders, an imprint of Elsevier Inc. All rights reserved. 16 Continuing Education  Important to keep up with industry changes and trends