1. + Mobile phone guidance Lelystad 1 China GreeceSweden Indonesia Germany - The Netherlands

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3. + Mobile phone guidance Lelystad 1 China GreeceSweden Indonesia Germany - The Netherlands

4. + Agenda Scope & Objectives The Process Product Working as a team

5. + Scope & Objectives Scope Support international students communication Objectives Help international students Get informed about popular providers Get informed about options Choose the most suitable option Product: Flyer providing guidance

6. + The flyer

7. + The Process Kick-Off Introduction round Brainstorming Picking the topic Collecting information Interviewing the students Meeting the suppliers Web site research Choosing the “product” …action Developing the product Preparing the presentation Presenting

8. + Collecting information Interviews Web research Visiting the shops

9. + Interviewing the students Questions Which provider have you chosen? What is the main reason for choosing this provider? What do you mostly use your mobile for? What are the pros & cons with the provider you use? Number of students participating: 20

10. + Interview results

11. + T-Mobile Unlimited calls Better service Just used to it Hi Special options for students Ben Cheap Easy to terminate the contract

12. + Outcome Product: Flyer Why? Easy to share Could be part of the introduction package Information available offline Direct information Quick overview

13. + The flyer

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16. + The Process Kick-Off Introduction round Brainstorming Picking the topic Collecting information Interviewing the students Meeting the suppliers Web site research Choosing the “product” …action Developing the product Preparing the presentation Presenting

17. + Working as a team Making plans Create our own team culture Incorporate different view points Decide together Divide the workload Being efficient but also have fun!

18. + Ideas Free Pre Paid card in the introduction program Bank account earlier Special offers for students Sponsoring the TU Delft Add the flyer in the introduction package!

19. + Thank you for your attention!

20. + Working procedure Introduction roundBrainstormingPicking the topic Collecting information - Interviewing the students - Meeting the suppliers - Web site research Choosing the “product”Developing the product & presentation

21. + Meeting the suppliers Main mobile phone suppliers Kpn Vodafone T-mobile Telfort Tele2 Lebara Lyca Hi Ben Map with pins on the shops we went