1. Top 10 Production Experiences with Service Manager and Orchestrator Nathan Lasnoski Infrastructure Architect Microsoft MVP Concurrency

4. SUMMARY What to expect…

6. 1. HOW TO GET STARTED Success with Service Manager

11. 2. CHOOSE PROCESSES STRATEGICLY

14. INCIDENT MANGEMENT Current vs. New

18. SERVICE REQUEST MANAGEMENT Current vs. New

23. 3. BUILDING AUTOMATIONS

26. NEW USER REQUEST DEMO

28. END USER APPLICATIONS DEMO

30. WORKSTATION DEPLOY AND REIMAGE DEMO

31. 4. PLAN REQUESTS FIRST

33. 5. MAKE A ONE STOP SHOP

35. 6. DON’T FORGET BUSINESS INTELLIGENCE AND REPORTS

37. BI DEMO DEMO

38. 7. SIZE AND OPERATE

42. 8. HAVE A DEVELOPMENT ENVIRONMENT

44. 9. DON’T FORGET TRAINING

46. 10. USE A PHASED APPROACH

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