1. © 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 1 Cisco ESW 500 Series Switches (30 Mar 2012) ESW-520-24-K9/ SRW224G4-K9-EU 24 ports 10/100 ESW-520-24P-K9/ SRW2024P-K9-EU 24 ports 10/100 with PoE ESW-520-48-K9/ SRW248G4-K9-EU 48 ports 10/100 ESW-520-48P-K9/ SGE2010P 48 ports 10/100 with PoE ESW-540-24-K9/ SRW2024-K9-EU 24 ports 10/100/1000 ESW-540-24P-K9/ SRW2024P-K9-EU 24 ports 10/100/1000 with PoE ESW-540-48-K9/ SRW2048-K9-EU 48 ports 10/100/1000 Cisco SA 500 Security Appliance SA520-K9 SA 520 Security Appliance SA520W-K9 SA 520W Security Appliance SA540-K9 SA 540 Security Appliance Cisco SPA 8800 IP Telephony Gateway SPA 8800 Cisco SPA 8800 IP Telephony Gateway Small Business Pro Series Product and Service Matrix Cisco Small Business Pro Service CON-SBS-SVC2 3-year Cisco Small Business Pro Service $69 Cisco Unified Com 540 Model UC540W-FXO- K9 Cisco UC 540 base unit 8U; max 32 users; 4 FXO ports; 8 PoE 10/100 ports; integrated wireless and 1VIC slot UC540W-BRI- K9 Cisco UC 540 base unit 8U; max 32 users; 2 BRI ports: 8 PoE 10/100 ports; integrated wireless and 1 VIC slot Cisco 520 T1 Secure Router (27 Jan 2012) SR520-T1-K9 Cisco 520 T1 Secure Router Cisco Small Business Pro Service CON-SBS-SVC4 3-year Cisco Small Business Pro Service Cisco Small Business Pro Service CON-SBS-SVC1 3-year Cisco Small Business Pro Service Cisco Small Business Pro Service CON-SBS-SVC3 3-year Cisco Small Business Pro Service

2. © 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 2 Cisco Small business Support Service Price is Based on Complexity of the Device Only one SKU per Device

3. © 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 3 Cisco Small business Partner Rapid Response Service 24*7 access to Small Business Support Center Expidited 4-hour hardware replacement $999 per device, use CON-SBS4-SVC1

4. © 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 4 Cisco Small Business Services and Support Portfolio