1. STRENGTH-BASED TEAMING: Achieving Safety, Permanency & Well Being DAY TWO

2. OUR JOURNEY - REVIEW WHERE WE STARTED WHERE WE HAVE BEEN WHERE WE ARE WHERE WE ARE GOING

3. Activity EXAMPLE ROLE PLAY WELCOME BACK TO THE SMITH FAMILY – Review Handout 1.Common purpose (family objective) 2.Review strengths 3.Identify and address needs (Explore hunches) 4.Prioritize 5.Establish goals/strategies that are individualized to the family 3 VIDEO

4. Activity ROLE PLAY REVIEW

5. Activity Strength/Needs Matrix: Review Robert’s Matrix, Sections 5,6 and 8

6. A JOURNEY THROUGH EACH PHASE MANAGING OVER TIME

7. Activity ROLE PLAY PRACTICE Using the Natalie vignette, complete sections 5, 6 and 8 on the Strengths/Needs Matrix.

8. CONFLICT

9. Activity POSSIBLE CONFLICT DISCUSSION

10. CONFLICT PROACTIVE – MINIMIZING CONFLICT BEFORE IT HAPPENS - STRATEGIES REACTIVE – STRATEGIES FOR DEALING WITH CONFLICT MANAGEMENT

11. PROACTIVE STRATEGIES

12.  USE THE PROCESS  CONSIDER TEAM STAGE OF DEVELOPMENT  UNDERSTAND YOUR STYLE  RECOGNIZE WHAT TYPE OF CONFLICT IS PRESENT  ADDRESS NEEDS  GETTING TO AGREEMENT

13. STAGES OF TEAM DEVELOPMENT

14. ♥ Activities ♥ Behaviors Stage 1: FORMING  Developing a “Mission Statement”  Communication from the Leader  Establishing Goals  Low Energy  Planning out Tasks & Procedures  Low Risk - Taking  Establishing Ground Rules  Small Cliques, Low Involvement

15. STAGES OF TEAM DEVELOPMENT ♥ Activities ♥ Behaviors Stage 2: STORMING  Establishing Accountability  Champion of Causes  Giving Task Assignments  Struggle for Power & Involvement  Baseline Measurements Decided  Vying for Attention  Developing detailed Action Plans  Lots of Stories

16. STAGES OF TEAM DEVELOPMENT ♥ Activities ♥ Behaviors Stage 3: PERFORMING  Much Data is Generated/ Acceleration of Problem-Solving  High Team Spirit, Higher Energy  Risk-Taking is Underway  High level of Commitment  Goals are Clear  Confidence in Individuals and the Work Team  Plans are Proceeding  Everyone Contributing Ideas

17. STAGES OF TEAM DEVELOPMENT ♥ Activities ♥ Behaviors Stage 4: REFORMING  Increase On-going Supports  Confidence may be Threatened  Phase Out Temporary Planning Participants  Renewal of Commitments  Develop New Roles and Configuration  Hope  Develop Long-Range Plan  Temporary Regression/ Mixed Levels-Readiness

18. YOUR STYLE

19. STYLES 1. DIRECTING 2. COLLABORATING 3. ACCOMMODATING 4. COMPROMISING 5. AVOIDING CONFLICT RESOLUTION OF CONFLICT RESOLUTION

20. “WHAT I SAY GOES!”

21. “TWO HEADS ARE BETTER THAN ONE – LET’S WORK IT OUT.”

22. “IT DOESN’T MATTER TO ME.” AKA “GIVING IN.”

23. “SPLIT THE DIFFERENCE; HALF A LOAF IS BETTER THAN NONE.”

24. “THERE IS NOTHING I CAN DO.” AKA “DON’T MAKE WAVES.”

25. Activity YOUR STYLE

26. TYPES OF CONFLICT Addressing Needs within the Context of Team

27. UNMET NEEDS VALUESRESOURCES SERVICES PROCEDURAL INTEREST RELATIONSHIP DATA PSYCHOLOGICAL/ BEHAVIOR TYPES

28. Autonomy Appreciation Affiliation Status Activities Adapted from Shapiro, 2004 FIVE CORE CONCERNS Person’s freedom to make decisions for him/herself Having actions acknowledged Being treated as an “equal” or colleague Feeling that others respect one’s standing Having roles & activities that are fulfilling

29. Type A: Type B: Type C: Type D: Types of Common Conflict Lack of information or inaccurate information Similar goals but differences re: how to achieve them Goals appear or are conflicting Value differences-disputes over acceptable behavior and policies Sometimes involve deep-seated relationship differences. Often associated with (or masked by) the other three types

30. EXAMPLES OF ADDRESSING NEEDS

31. Activity NAME THE CONFLICT - ADDRESS THE NEED

32. Step One Step Two Step Three Getting Beyond Negative Reactions to Needs: AWARENESS Compassionate Disengagement “DISTANCE” YOURSELF “BRAINSTORM” POSSIBLE NEEDS Compassionate Hunches

33. GETTING TO AGREEMENT

34.  Building Agreements ♥ Stages of Building Agreement ♥ Process of Agreements ♥ Content of Agreements ♥ Avoiding Polarization ♥ Conditions for “Yes” Approach. Miles, et al., 2000 Keys to Meeting Management

35. ♥ Present Idea or Series ♥ Check for Understanding ♥ Check for Agreement Miles, et al., 2000  Building Agreements ♥ Stages of Building Agreement “What questions or comments do you have?” “Can you agree? What will it take to agree? Can you live with ….?”

36. ♥ Check with participants for agreement on process ♥ Build small agreements throughout the process to keep members invested. Miles, et al., 2000  Building Agreements ♥ Process of Agreements “We have a long list of ideas. Are we ready to prioritize them?”

37. ♥ Clarify what is written on paper ♥ Indicate direction or summary of a discussion ♥ Combine ideas that are similar Miles, et al., 2000  Building Agreements ♥ Content of Agreements “So, you’re concerned about the amount of time it will take to complete a plan?” “So, is it okay to combine your statements with the other point we listed?” “Did I capture what you meant correctly? Is there anything I should add?”

38. ♥ Encourage “out of the box” thinking ♥ Avoid win-lose situations Miles, et al., 2000  Building Agreements ♥ Avoiding Polarization “There is no ONE right way. I would like to take the best of everyone’s ideas” “If you were the ruler of the world, how would you solve this problem?”

39. ♥ Ask members who can’t agree what it would take to make them feel better about the idea ♥ Solicit feedback from other members about the conditions for a yes Miles, et al., 2000  Building Agreements ♥ Conditions for “YES” Approach ♥ Combine suggestions to come up with a workable, mutually acceptable approach.

40. REACTIVE STRATEGIES

41. Activity REACTIVE STRATEGIES - YOUR FAVORITES

42. DE-ESCALATING

43. STEPS IN CONFLICT “RESOLUTION”

44. STEPS & STRATEGIES 2. Gather Points of View. 1. Agree to Negotiate. 3. Focus on Interests. 4. Create Win/Win Options. 5. Evaluate Options. 6. Create Agreement. STEPS:

45. Activity CONFLICT ANALYSIS

46. Activity PRACTICE

47. Activity DISCUSSION

48. Activity SKILL CHECK LIST

49. BRINGING IT ALL TOGETHER

50. STRENGTH-BASED TEAMING: Achieving Safety, Permanency and Well Being THANK YOU!