1. Welcome u How to use your Phone Effectively u Telephone Features u Voice Messaging Features

2. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone u UCAR Directory u Custom Services

3. Phone Types u Cisco 7910 Common areas 2 line display, single line phone u Cisco 7960 Standard office issue. Has a built-in speakerphone u Cisco 7914 Additional lines module All models have a data port

4. Placing calls u Within UCAR buildings u Local calls u Long distance calls 7 + Acct or ID + 1 (or 011) + number 7 + Acct or ID + information u Redial

5. Transferring calls u Press “Trnsfer” (displayed in screen) u When you receive dial tone, enter the extension where you would like to transfer the call to u Announce call u Press “Trnsfer” u To return to caller if party is not available, press “End Call”, then press “Resume”

6. Consultation Call u Press “Hold” u Press “New Call” Dial Extension u Press “Hold” u To alternate between calls Use arrow keys to highlight caller, press “Resume”

7. Conference Call (up to 5 other people) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn”

8. Conference Call (up to 5 other people) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn” u Press “More” u Dial 3rd party u Press “Confrn” u Press “End Call”, use arrow to select the previously connected parties without adding last call

9. Call Pickup u Allows you to pick up a ringing phone u Press “More” (displayed in screen) until you can choose “PickUp” u Enter the ringing extension number

10. Forwarding Your Phone u To work at another desk u Or when you will be away from the office u Press “CFwdAll” Dial the extension ( or Voice Messaging access number) to forward your calls to Display reads “Forwarded to xxxx” u To remove forwarding from your line u Press “CFwdAll”

11. UCAR Directory u To look up UCAR Employees u Press “Directories” Select the UCAR Directory u Enter Last Name, First Name Enough letters to make a list of less than 32 names u Or extension u Press “Search” (“<<“ will erase last character) u Select person (using arrows) u Press “Dial”

12. Setting up Your Telephone Services u Logon to the web page http://phones.ucar.edu/ccmuser Logon name (same as UCAR email user ID, eg. jdoe) Password PIN - please change password and PIN at first loginhttp://phones.ucar.edu/ccmuser u Web interfaces uses “mouse-overs” to highlight links

14. Forwarding (web interface) u To Forward to Phonemail u Check “Forward All” box u Select “Phonemail” radio button u Update u To Forward all calls to another number u Check “Forward All” box u Select “this number” radio button u Enter “this number” (extension) u Update u To Remove all call forwarding u Uncheck “Forward All” box u Update

15. Speed Dial Buttons (web interface) u 4 Buttons available (depending upon phone configuration) u Add/Update your Speed Dials Enter telephone number Remember to add access digits Enter Text to display next to button u Update (this will reset your phone)

16. Configuring IP Phone Services u Select a Service (drop down menu) u Click continue u Add additional information (if required) u Press Subscribe The selected Service is now available from your phone u To Use the service u Press Services u Select service (arrows or number) u Follow prompts

17. Fast Dials & Address Book u 100 Fast dial entries u Select and configure“My Fast Dials” and “Personal Address Book” as services (see preceding screen) u Configure “Personal Address Book” “Add New Entry” Enter telephone number (Remember to add access digits, no spaces, only digits) Click Insert button u Click “Fast Dials” Select Unassigned Index Select previously defined Entry & number Click Insert button

18. Voice Messaging Lamp u We recommend using the system policy defaults

19. Locales u For your phone u For your web pages These select the language of the displays (web interface and phone)

20. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone u UCAR Directory u Custom Services

21. Questions u 7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm

22. Voice Messaging Features u Accessing your Mailbox u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification

23. Accessing Messaging u Press Messages ( or dial access number) If you dialed the external phone number, press * when voice messaging answers, and enter your extension u Enter your password, # u Web Interface Internet Explorer ( version 4.0 or above) u http://voicemail.ucar.edu/web/aa User name Password http://voicemail.ucar.edu/web/aa

25. Listening to Messages u New Messages (1) u Old Messages (3) Restart Msg/Summary (1)Rewind (7) Save (2)Pause/Resume (8) Delete (3)Fast Forward (9) Reply (4) Skip to End (#) Forward Message (5) Voicemail brochure http://www.scd.ucar.edu/nets/ucar-directories http://www.scd.ucar.edu/nets/ucar-directories

26. Sending Messages (2) u Send now (#) u Message Options (1) Messages can be sent to an individual, multiple users, or a list u Special Delivery Options (3) Urgent (1)Private (3) Return Receipt (2)Future Delivery (4)

27. Setup Options (4) u Greetings & Transfer options (1) u Greetings (1) Regular Alternate (vacation) u Your Call Transfer Extension (2) u Message Settings (2) u Message Notification (1) u Full/Brief Menus (2) u Private Lists (4) u Personal Settings (3) u Phone Password (1) u Recorded Name (2)

28. Message Notification Setup Options (4) (1) u Schedules Pagers Working at Home u Remote Security Receiving notification at a telephone u Unity has a message for “jdoe” Enter ID now u Press 1 to turn OFF notification to this number (wrong number)

31. Voice Messaging Features u Accessing your Mailbox u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification

32. Questions