1. All Rights Reserved © Alcatel-Lucent 2010 1 | Presentation Title | 2010 Phil Morrison October, 2010 Improving Business Efficiencies with Unified Management

2. All Rights Reserved © Alcatel-Lucent 2010 2 | Presentation Title | 2010 Collaborative Conversations “I see what you mean” White boarding / Desktop share

3. All Rights Reserved © Alcatel-Lucent 2010 3 | Presentation Title | 2010 Communications are personal @ home @ work everywhere Accross boundaries each person each user experience But Any devices Any usages Any applications Any location Any time

4. All Rights Reserved © Alcatel-Lucent 2010 4 | Presentation Title | 2010 IT is struggling to cope Two thirds of time is spent on tactical, non strategic tasks Almost 100% growth per year in devices to manage Complexity is multiplying the risk of human error Time allocation in IT departments Maintenance 40% Other activities 3% Developing new services 22% Educating business about technology 14% Upgrades & tuning 21% Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey Over 60% of time is spent on Maintenance and Tuning

5. All Rights Reserved © Alcatel-Lucent 2010 5 | Presentation Title | 2010 Driving factors for Unified Management 5 |Apps & NMS Organization | April 2007 Converged NM Diverse Enterprise Portfolio Simplification of Operational tools end to end solution high level expertise due to complexity Demand for

6. All Rights Reserved © Alcatel-Lucent 2010 6 | Presentation Title | 2010 Agenda  Introduction to OmniVista 8770  Unified User Management  Device Management  Converged Performance & QoS  PKI Certificate Management  Summary

7. All Rights Reserved © Alcatel-Lucent 2010 7 | Presentation Title | 2010 Introduction to OmniVista 8770 1

8. All Rights Reserved © Alcatel-Lucent 2010 8 | Presentation Title | 2010 Single Point of Management & Unified User management All Devices managed, User Centric All Infrastructure centrally managed Performance Analytics Centralized apps deployment

9. All Rights Reserved © Alcatel-Lucent 2010 9 | Presentation Title | 2010 OmniVista 8770 Unified Management Unifying OXO, OXE, Next-Gen platforms My IC My TeamWork VitalSuite

10. All Rights Reserved © Alcatel-Lucent 2010 10 | Presentation Title | 2010 OmniVista 8770 Application Suite Accounting Performance Reports Administration Unified User Mngt Device Mngt Configuration Alarms Topology Audit Maintenance Directory Web Directory Search and Click to call Security Maintenance Scheduler PKI

11. All Rights Reserved © Alcatel-Lucent 2010 11 | Presentation Title | 2010 Unified User Management 2

12. All Rights Reserved © Alcatel-Lucent 2010 12 | Presentation Title | 2010 Unified User Management User Management  Administration on PBX and UC/Apps  Lack of Central Profile Management  Multiple Management Platforms (GUIs) User Management  Administration on PBX and UC/Apps  Lack of Central Profile Management  Multiple Management Platforms (GUIs) Unified User management  Unified PBX and UC user admin  Increased Operational Efficiency  Unified GUI Unified User management  Unified PBX and UC user admin  Increased Operational Efficiency  Unified GUI

13. All Rights Reserved © Alcatel-Lucent 2010 13 | Presentation Title | 2010 Unified User Management  Profile Management  User creation off line  Mass provisioning by csv import  Association with a SIP device

14. All Rights Reserved © Alcatel-Lucent 2010 14 | Presentation Title | 2010 Unified User Management Unified User Management for OXE, Multimedia Apps, BiCS  User Provisioning with Profiles  Provisioning new SIP phones 8082 Multimedia Users Next Gen Platforms 8770 Client 8770 Server PBX Users

15. All Rights Reserved © Alcatel-Lucent 2010 15 | Presentation Title | 2010 Device Management 3

16. All Rights Reserved © Alcatel-Lucent 2010 16 | Presentation Title | 2010 Device Management Simplification 1)Deployment 2)Management of SIP phones ( including 3rd party ) OXE Multimedia Apps Mobile Carriers or Wifi Web Services Thomson IP Touch My IC Phone MyIC PC SIP Third Party - SDK IP Touch My IC Phone MyIC PC SIP MyIC Mobile

17. All Rights Reserved © Alcatel-Lucent 2010 17 | Presentation Title | 2010 Converged Performance & QoS 4

18. All Rights Reserved © Alcatel-Lucent 2010 18 | Presentation Title | 2010 Proactive Performance monitoring  VitalSuite® powered Continuously measure performance -VoIP Performance (MOS, R-factor) -PBX and ICS Messaging resource monitoring Use Key performance indicators (KPIs) Use threshold settings that provide advance warning Let’s keep you healthy

19. All Rights Reserved © Alcatel-Lucent 2010 19 | Presentation Title | 2010 Converged Performance & QoS VitalSuite performance management  VoIP Quality  Performance alarms OXE (Multi-Releases) OXE R10 BICS Lan/Wan 8770 Server Multimedia UserNext Gen

20. All Rights Reserved © Alcatel-Lucent 2010 20 | Presentation Title | 2010 PKI Certificate Management 5

21. All Rights Reserved © Alcatel-Lucent 2010 21 | Presentation Title | 2010 PKI – Certificate Management  Provides “Native” trust between: Device, Nodes, Servers  Packaged PKI management tool Supported by Alcatel-Lucent technical support  Uniform certificate distribution tool 8770 server 8770 Client Application server CA root [Server 2] CA root 8770 Server sRT P [Server 3] SIP TLS

22. All Rights Reserved © Alcatel-Lucent 2010 22 | Presentation Title | 2010 Unified Company Directory 6

23. All Rights Reserved © Alcatel-Lucent 2010 23 | Presentation Title | 2010 Unified Company Directory Company Directory:  Front desk  End users (50K users)  Support for LDAP

24. All Rights Reserved © Alcatel-Lucent 2010 24 | Presentation Title | 2010 Summary 7

25. All Rights Reserved © Alcatel-Lucent 2010 25 | Presentation Title | 2010 Driving factors for Unified Management 25 |Apps & NMS Organization | April 2007 Converged NM Diverse Enterprise Portfolio Simplification of Operational tools end to end solution high level expertise due to complexity Demand for

26. All Rights Reserved © Alcatel-Lucent 2010 26 | Presentation Title | 2010 OmniVista 8770 Unified Management Unifying OXO, OXE, Next-Gen platforms My IC My TeamWork VitalSuite

27. All Rights Reserved © Alcatel-Lucent 2010 27 | Presentation Title | 2010 Evaluation of this session A

28. All Rights Reserved © Alcatel-Lucent 2010 28 | Presentation Title | 2010 Evaluation of this session  Please take 2 minutes to fill out the evaluation form, distributed to you by the speaker  Please fill out as title of this presentation: « Unified Management »  Submit the form when leaving the room or put it in one of the boxes that you find everywhere in the venue THANK YOU

29. All Rights Reserved © Alcatel-Lucent 2010 29 | Presentation Title | 2010 www.alcatel-lucent.com