1. Adapting to a Mobile IT Landscape: From IT Silo to Enterprise Strategy Kimberly Hancher Chief Information Officer (CIO) U.S. Equal Employment Opportunity Commission

2. Key Challenges…… Incorporating mobility into strategic processes. Translating high level mobility objectives into tactical plans that align with budget realities. Ensuring mobile users have critical tools and services.

3. What is your mobility vision? Develop a vision for how mobile tools will help the agency's workforce. For example: Speed Data Collection-field examiners carrying handheld devices and data capture apps Reduce cycle time- real-time synchronization of field data with mission system. Develop a vision for how to serve citizens and businesses who have mobile needs. For example: Increase Responsiveness to Customers Expand Customer Service Channels

4. Incorporate "VISION" into Agency Plans: Agency/Department Level Strategic Plan Program Level Strategic Plans IT Program Strategic Plan * Ensure an inclusive process and wide range of participation in developing the vision.

5. Agency Level Strategic Plan Sets Enterprise Level Performance Targets 80% of field workforce provisioned with mobile tools to collect data and transmit info immediately into agency system of record. Redesigned intake process improves customer satisfaction by 20%, reduces average intake process by 20 days and offers customers several channels for intake interview. Describes Future State - the " To Be"

6. Program/Bureau/Business Unit Plan Describes New Operational Model for Workforce Field examiners with tablets and mobile apps will collect pictures. Field examiner data will transmit in real-time to system of record. Examiners receive prompts from system if more photos are needed. Intake people use automated scheduling, video, text messaging. Describes New Customer Services Applicants will be able to schedule an intake interview by phone or online using a smartphone, tablet or PC. Applicants choose whether they prefer intake face-to-face, by phone, by televideo, or by videophone for hearing impaired.

7. IT Strategic Plan Aligns with Agency/Department Level Goals Implement a new Field Examiner Toolkit comprised of hand held tablet, internet connectivity, voice/data services. Using agile methods, develop a mobile app for field data collection and submission. Enhance the intake system with video teleconferencing, instant audio conferencing, and automated online scheduling software. Lay out desired services over a 3-5 year horizon

8. Transform Strategic Plan into IT Tactical Plan Adopt a 3 year tactical planning horizon Year 1 = focus on tangible deliverables Year 2 = implement the critical services, the “must haves” Year 3 = move on to setup the desirable services

9. Tactical IT Plans should….. Identify infrastructure and IT competencies Identify initial mobility deliverables and services Develop budget estimates for current and out years Use rough order of magnitude cost (ROM) At the end of Year 1, identify actual deliverables, services, and costs

10. Tactical Plan – Year 1 Infrastructure Activities Mobile Device Management (MDM) Service Wireless voice and Data service plans Mobile app development resources App Store Online, secure collaboration and file sharing Online customer portal for Intake process Online scheduling COTS software Competency Development Agile trained programmers and Project Manager Consumer video teleconferencing - Skype, Facetime, Google Hangout Security Risk Assessment Policies for GFE, BYOD, and Rules of Behavior

11. Tactical Plan – Years 2 and 3 Year Two - Critical Service Field Examiner Toolkit Download to Database and Confirmation Online Scheduling of Intake Interview Customer Portal for Intake Status Year Three - Next Most Important Services Customer ability to schedule online intake interview Televideo intake interviews

12. Bridging the Gap Do your agency users have what they need? Policy and Rules of Behavior Devices Mobile Apps Training and Job Aids Data and Information IT support Appropriate Security Measures Feedback loop for constructive critism

13. Bridging the Gap Do external customers have what they need? Instructions, Self Directed Training, FAQs Device Support Mobile Apps Data and Information IT support Appropriate Security Measures

14. Summary Develop a vision of the mobility program appropriate to your agency Incorporate the vision into your strategic plan Develop a 3 year tactical plan and budget estimates Execute, Execute, Execute! Evaluate, Evaluate, Evaluate! Update the tactical plans accordingly

15. References GSA Managing Mobility Pages http://www.gsa.gov/portal/content/159903 http://www.gsa.gov/portal/content/159903 -links to new Federal Strategic Sourcing Initiative Wireless Voice and Data contracts -links to new GSA contracts for Mobile Device Management(MDM) tools and services -links to all NIS&T guidance on security of managing mobility Federal BYOD Guidance and Toolkit http://m.whitehouse.gov/digitalgov/bring-your-own-device http://m.whitehouse.gov/digitalgov/bring-your-own-device BYOD Collaboration Website http://advancedmobility.ning.com/ http://advancedmobility.ning.com/

16. Questions?