1. Baseline Assessment Feedback of ICT take-up across the Regions Date: 15 January 2014

2. https://www.surveymonkey.com/s/83J9JLB Survey Link

4. What type of internet connection does your business have? Answer OptionsPercent a). Very high DSL connection, e.g. VDSL, VHDSL, ITU G.993.1, etc. (e.g. FTTC/H) 14% b). DSL connection, e.g. as xDSL, ADSL, SDSL (copper connection) 36% c). Other fixed broadband connection, e.g. cable tv technology, etc 7% d). ISDN connection or dial-up access over normal telephone line 10% e). Wireless broadband access, e.g. Wireless ISP, WiMAX, Satellite broadband 19% f). Mobile broadband via a portable device using mobile phone network (3G / 4G) 8% G ). Other mobile connection e.g. GSM, GPRS, EDGE, analogue mobile phone 5% h). No internet access 1%

7. Do any employees have remote access to the company's email, documents or applications (via fixed, mobile or wireless internet connection)? Answer OptionsPercentage Yes75 % No25 %

8. Does your company use any of the following online video conferencing solutions? Answer OptionsPercentage A free web video conferencing service 21% A paid web video conferencing service 6% HD video conferencing technology 3.5% We do not use video conferencing 66% Other 3.5%

9. Does any employee have portable devices provided by the business, that allows a mobile connection to the Internet for business use (e.g. portable computers, Smartphone, PDA phone, etc)? Answer OptionsPercentage Yes 60% No 40% Note: This figure does not include devices that allow Internet connection only via wireless networks (i.e. local wireless networks or public hotspots and not via mobile telephone networks)

10. Does your business have a Website or Home Page? Answer OptionsPercentage Yes 90% No 10%

11. Does the Website or Home Page have any of the following? Answer OptionsPercentage a). Online ordering, reservation or booking, e.g. shopping cart47% b). A privacy statement, a privacy seal or certification related to website safety51% c). Product catalogues or price lists55% d). Order tracking available online10% e). Possibility for visitors to customise or design products3% f). Personalised content in the website for regular/repeated visitors15% g). Advertisement of open job positions or online job application25%

12. Does your business use the Internet for interaction with public authorities (excluding e-mail interaction) to: Answer OptionsPercentage a). obtain information from public authorities' websites or home pages?77% b). obtain forms from public authorities' websites or home pages, e.g. tax declaration? 71% c). submit completed forms electronically, e.g. form for custom or VAT declaration? 78% d). declare VAT completely electronically without the need for paper work (including electronic payment, if required)? 65% e). declare social contributions completely electronically without the need for paper work (including electronic payment, if required)? 46%

15. Does your business use any of the following social media? Answer OptionsPercentage a). Social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc)74% b). Enterprise's blog or microblogs (e.g. Twitter, Present.ly, etc)42% c). Multimedia content sharing websites (e.g. YouTube, Flickr, Picassa, SlideShare, etc) 32% d). Wiki based knowledge sharing tools9% e). The company does not use any of the above mentioned social media or use them only for posting paid adverts 22%

26. https://www.surveymonkey.com/s/83J9JLB Survey Link

27. Caitriona Strain ERNACT Unit 150, CoLab LYIT, Port Road Letterkenny Co. Donegal Ireland email: caitriona.strain@ernact.eu skype: cstrain1 tel: +353 74 91 68212 web: www.ernact.eu