1. 1 © 2012. HSD Institute. Use with permission. Adaptive Action Navigating the Turbulence of Change Glenda Eoyang, PhD Founding Executive Director Human Systems Dynamics Institute www.hsdinstitute.org geoyang@hsdinstitute.org www.Wiki.hsdinstitute.org @glendaeoyang

2. 2 © 2012. HSD Institute. Use with permission. Turbulence in Nature and Art

3. 3 © 2012. HSD Institute. Use with permission. Turbulence in Life

4. 4 © 2012. HSD Institute. Use with permission. Healthcare Thriving in Turbulence

5. 5 © 2012. HSD Institute. Use with permission. Turbulence in CCO Oregon Present Quality Expense Experience Future Coordinated Care Dental Mental Health Primary Care Past

6. 6 © 2012. HSD Institute. Use with permission. Static Change Sisyphus

7. 7 © 2012. HSD Institute. Use with permission. Dynamic Change Race to the Finish

8. 8 © 2012. HSD Institute. Use with permission. Dynamical Change Chaos and Emergence

9. 9 © 2012. HSD Institute. Use with permission. Turbulence Is Natural when... YesterdayTomorrow Local action—local effectsLocal action—global effects Feedback in monthsInstantaneous feedback Organizational monoculturesDiversity of many kinds Stable & predictable servicesEmergent needs & opportunity Relative independenceMassive interdependency Controlled informationUbiquitous information Ample resourcesDwindling resources And...

10. 10 © 2012. HSD Institute. Use with permission. Finite GameInfinite Game Defined field of play Opponents are known Rules are constant Expertise is clear Been there before Easy to keep score Purpose: To Win Fuzzy boundaries Everybody plays Changing rules Looking for fit New territory Everything may matter Purpose: Keep Playing The Rules Are Changing

11. 11 © 2012. HSD Institute. Use with permission. Playing the Infinite Game

12. 12 © 2012. HSD Institute. Use with permission. A collection of individual agents who have the freedom to act in unpredictable ways, and whose actions are interconnected such that they produce system-wide patterns. How Does Complexity Emerge? Complex Adaptive System (CAS) Agents interact

13. 13 © 2012. HSD Institute. Use with permission. Complex Adaptive System (CAS) Self-Organizing System Agents interact Those system-wide patterns, in turn, influence the behaviors of the agents System-wide patterns emerge

14. 14 © 2012. HSD Institute. Use with permission. Thriving in Turbulence Adaptive Action

15. 15 © 2012. HSD Institute. Use with permission. Thriving in Turbulence Adaptive Action

16. 16 © 2012. HSD Institute. Use with permission. What? Adaptive Action and Personal Stress

17. 17 © 2012. HSD Institute. Use with permission. So What? Adaptive Action and Collaboration

18. 18 © 2012. HSD Institute. Use with permission. Now What? Adaptive Action and Coordinated Care

19. 19 © 2012. HSD Institute. Use with permission. More resources Books Facilitating Organization Change (Olson & Eoyang) Coping with Chaos (Eoyang) Patterns (Holladay & Quade) Adaptive Action: Leveraging Uncertainty in Your Organization (Eoyang & Holladay) Web www.adaptiveaction.org Wiki.hsdinstitute.org www.hsdinstitute.org Hsdcommunity.ning.com Twitter: #hsd #adaptact @GlendaEoyang Out in April 2013 Preorder NOW

20. 20 © 2012. HSD Institute. Use with permission. Even More Resources Training Webinars (free monthly) HSD Professional Certification (Portland, 2013) Custom training Adaptive Action Laboratories Focus on your own sticky issues Learn HSD models and methods Build adaptive capacity for individuals and groups Involve large groups or small Address major issues or “trivial” Commit to half-day to three-day sessions

21. 21 © 2012. HSD Institute. Use with permission. Remember...