1. Strategy to Action: The Power of HSD Session 5: HSD and Training and Development January 7, 2008 Glenda H. Eoyang, Ph.D. geoyang@hsdinstitute.org geoyang@hsdinstitute.org Jennifer Schuster-Jaeger Jennifer.Schuster-Jaeger@co.hennepin.mn.us Jennifer.Schuster-Jaeger@co.hennepin.mn.us

2. © 2008. HSD Institute.2 NOT Training Many complaints about training in organizations: Not timely Not followed up Not relevant to my work Not practical Not supported by the environment Not worth my time/budget And....

3. © 2008. HSD Institute.3 YES Capacity Development Capacity development is the alternative: Just in time Continuous contact Real tools for real work Practical and solution oriented Supported by the environment Fabulous return on investment And....

4. © 2008. HSD Institute.4 Series Goal Improve your performance as you: Manage projects Plan for change Train and develop capacity Manage performance Communicate Lead virtual teams

5. © 2008. HSD Institute.5 Series Overview Introduction to HSD July 9 HSD & Project Management September 10 HSD & Performance Management October 8 HSD & Planning for Change November 5 HSD & Communications December 10 HSD & Training and Development January 7 HSD & Virtual Teams February 11

6. © 2008. HSD Institute.6 Your Guide... Glenda Eoyang geoyang@hsdinstitute.org Executive Director of HSD Institute In the first grade... My first real job... My greatest passion... My life’s work...

7. © 2008. HSD Institute.7 Your Guide... Jennifer Schuster-Jaeger Jennifer.Schuster-Jaeger@co.hennepin.mn.us Jennifer.Schuster-Jaeger@co.hennepin.mn.us HSDP Associate Manager Lifelong learner Natural teacher Devote of Dialogue Education And...

8. © 2008. HSD Institute.8 Today we will... Learn about capacity development from your own learning experiences. Redefine learning as a self-organizing process. Map your own capacity development journey. Learn tips to supercharge your learning and others’.

9. © 2008. HSD Institute.9 Learn from yourself... Close your eyes. Think of the last time you learned something important. Describe the experience... How did you feel? What did you think? What was the environment? What was the trigger event?

10. © 2008. HSD Institute.10 My experience When I learn I am... Stuck with a problem I cannot solve. Engaged in a difficult/challenging task. In the flow of solving a problem. Collecting and applying little helpful bits. Struck by how many different things come together in my head/heart. Usually surprised. In short, I need something I don’t have, and I get it in an instant.

11. © 2008. HSD Institute.11 How does it work? Return

12. © 2008. HSD Institute.12 Capacity Development Is not like: Learning Newton’s Theorem Is like: Learning Newton’s Dog

13. © 2008. HSD Institute.13 How does it work? Return

14. © 2008. HSD Institute.14 The Learning Triangle Emerging Personal Praxis Emerging Practice Current Capacity Practice Challenge Theory Challenge Emerging Theory

15. © 2008. HSD Institute.15 The Learning Triangle Emerging Personal Praxis Emerging Practice Current Capacity Practice Challenge Theory Challenge Emerging Theory

16. © 2008. HSD Institute.16 Theory Challenge What do you do? Review the literature Ask the smartest person you know Go on-line Look for metaphors Scan your bookshelf Look for a “most likely story” And...

17. © 2008. HSD Institute.17 How does it work? Return

18. © 2008. HSD Institute.18 The Learning Triangle Emerging Personal Praxis Emerging Practice Current Capacity Practice Challenge Theory Challenge Emerging Theory

19. © 2008. HSD Institute.19 Practice Challenge What do you do? Observe others Compare and contrast Move to low-risk to practice Get new tools Work with a partner Give yourself time And...

20. © 2008. HSD Institute.20 How does it work? Return

21. © 2008. HSD Institute.21 The Learning Triangle Emerging Personal Praxis Emerging Practice Current Capacity Practice Challenge Theory Challenge Emerging Theory

22. © 2008. HSD Institute.22 Praxis Challenge What do you do? Work in community Try it out State a hypothesis and test it Talk through a process Ask yourself “why” Reflect on past practice Look for similarities differences And...

23. © 2008. HSD Institute.23 How does it work? Return

24. © 2008. HSD Institute.24 The Learning Triangle Emerging Personal Praxis Emerging Practice Current Capacity Practice Challenge Theory Challenge Emerging Theory Where do you usually start? Where do you tend to get stuck? What support do you need to develop your capacity? How can you be more effective helping others develop theirs?

25. © 2008. HSD Institute.25 Today we... Learned about capacity development from your own learning experiences. Redefined learning as a self- organizing process. Mapped your own capacity development journey. Learned tips to supercharge your learning and others’.

26. © 2008. HSD Institute.26 Next time we will... Consider complex human systems dynamics of Virtual Teams. January 11, 2008 Same place Same time What are the risks and benefits of virtual teams?