1. Elisha Chiware Debbie Becker CPUT Libraries

2. Agenda The role of statistics in library operations and management planning Statistics and the research librarian Accessing library statistics The CPUT Library statistical database A wider view Using statistics - Faculty programme review reports The future and ISO 9000

3. The role of statistics in operations and management planning  Strategic planning  Operational level  User experiences  Service improvement  Institutional advocacy  Benchmarking with HEI libraries

4. Statistics and the research librarian Statistics on what?  Describing & measuring the performance of your section  Contribution to research, scholarship and community services in your university  Collection size and strength  Number of postgraduate students and researchers  Frequency of library visits and requests for assistance  Trends in library use

5. Statistics and the research librarian User trends; Statistics Research support librarian Library management use: Annual report Feedback to faculty Library advocacy – to resource allocators More support Improved facilities; Increase post graduate research outputs

6. Your feedback to faculty/departments  Usage trends of library resources by postgraduate students  Providing research committees with essential data on Post Graduate / Researchers’ information use and behaviour  Following up on your researchers’ research output  e.g. using the standard platforms like Scopus, Web of knowledge  Is the research output of any significance to the community? Statistics and the research librarian

7. Accessing library Statistics  Statistics as a tool  Statistical database  Open software  Commercial  In-house

8. Statistical database  recording of annual statistics  inputting of monthly statistics  “official” library statistics  access a variety of statistics in one place  access to statistics via reports

9. The approach to database design  CHELSA Measures for quality in SA HEI Libraries  CHELSA Guide to self-review of University Libraries 2006  In-house requirements  ISO 2789 compliance (standard for the collection of statistical data)

10. The database Two components: CHELSA data Accessible to all Institutions Institutional data set up per institution access restricted to institution

11. Main features  Security  Data  Reports  Automated alert system  Documents  Help

12. Data entry Data input RoleDateCategoryFacultyBranch

13. Data entry Staff member inputs data per counter Counters available are based on access permissions A detailed explanation is provided for each counter All data input can be retrieved via reports

14. Statistics – General

15. CHELSA reports  Available to all Institutions Viewership restricted based on access permissions within the institution  Can view selected years per institution  Can select which Institutions you want to view

16. Statistics – General

17. Statistics - Queries

18. Statistics - Budget

19. Statistics - Databases

22. Statistics – E-Books

23. Statistics – Professional development

25. Statistics – Training

27. A wider view  CHELSA  IATUL community  African Academic Libraries

28. Faculty programme reviews

29. Faculty review statistics

30. Faculty reviews - Library usage Example of the number of items circulated per user type within the department

31. Process  Report includes: department budget allocation, ILL, database usage, training statistics, etc.  Librarians provide comment and insight  Taken to University Quality Assurance Department for input  Approved by Deans

32. The future and ISO 9000  Focus on client satisfaction  Focus on value – Return on Investment  Well-kept statistics  Resources  Training  Monitor usage

33. Thank you Questions?