1. Your Online Presence

2. Lesson Goals: Entrepreneurs will learn how to: –Create an online presence –Sell products and services electronically –Utilize online applications for marketing Your Online Presence

3. Browse the Internet Send and read email Use a search engine Research products/ services Check the weather Buy a product Get news Buy or make travel reservations Watch a video Top Internet Activities

4. Your Online Presence Internet sales should increase to $248.7 billion by 2014 Web-influenced sales should increase to $1,409 billion by 2014 Only 61 percent of people who do online research, then purchase from a bricks & mortar or catalog store are satisfied with the experience 81 percent who do both research and buying online are satisfied with their shopping experience Online Sales Arena Source: http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales-will-grow-to-250-billion-by-2014/

5. Your Online Presence To begin development of an online strategy, ask these questions: Do I need a website (or some other type of online presence)? What do I want to accomplish by establishing an online presence? Developing an Online Presence

6. Your Online Presence Business Reasons for Being Online Marketing Increasing the breadth of marketing options Customer Support Providing information or education to customers about products and servicesSales Providing a means for purchasing products and services

7. Your Online Presence Evaluate products and services Select products and engage in transactions with e-service providers Get help Provide feedback Stay connected What Do Customers Do Online?

8. Your Online Presence This had better be worth the wait Tell me what I get if I do this Make sure that I’m safe I’ll ID myself when I get ready Use what I give you Let me build my knowledge Directives From Customers

9. Your Online Presence How much do I pay? I want to give you money Let me make a valid comparison Don’t expect me to make a decision without the facts Be careful about second-guessing my needs Directives From Customers

10. Your Online Presence Don’t limit my choices Let me get where I need to go Yes, I want it: Now what? I want to swap it in How soon can I get it? Don’t make it hard on me Directives From Customers

11. Your Online Presence Don’t lock me out I don’t like slobs! Tell it like it is Tell me the info you need Don’t ignore important relationships Directives From Customers

12. Your Online Presence Building a Web Store

13. Your Online Presence Domain name/web address Webserver/site host The “Online Presence” Site marketing Transactional Site Components Design/tech considerations Online product catalog Payment processing Web statistics/analytics Website creation Search engine optimization Ordering system/cart Customer communication

14. Your Online Presence Also known as the URL Name should be descriptive of business and memorable to customers Name can be registered with.com,.biz,.us, etc. extensions Use www.register.com to find out which domains are available Domain Name

15. Your Online Presence Think like a customer when choosing a domain Have a unique domain – don’t use a “free” domain within a website template developer Consider registering variations on your domain (domainname.com,.biz,.us, etc) to help customers who can’t remember the right URL Register your own domain and make sure you own the domain name (don’t assign to an ISP) Domain Name Tips and Hints

16. Your Online Presence You have to have a server to host your website There are two choices: –Purchase your own web server –Rent space on someone else’s web server Purchasing your own web server –Costly in terms of hardware and software –Even more costly in terms of maintenance Web Server/Host

17. Your Online Presence Renting a server typically requires no purchase of hardware or server software –Special applications may require exceptions Monthly charge is paid to server owner Choose a reliable server and Internet Service Provider (ISP) at the beginning of the online process “Renting” Space on a Web Server/Host

18. Your Online Presence Will host provide statistics/analytics of site visits free of charge? Does the server have an easy to use interface for uploading content? Is high-level security built in to the server? Is quality technical support readily available? Is voice mail/e-mail support available during non- business hours? Necessary Questions for a Web Server

19. Your Online Presence Is reliable, dependable hosting assured? Is adequate bandwidth provided to sustain heavy usage? Are advanced website features supported? Are pricing structures clear? Is the price competitive? Necessary Questions for a Web Server

20. Your Online Presence You have four basic choices for website development: –Template site –Contract work out to a professional designer –Create the website yourself –Use some combination of the above Website Creation

21. Your Online Presence Advantages –Easy to use with fast setup; little software knowledge required –Handles domain registration and site design, administration and hosting –Wide variety of choices available Disadvantages –Lack of flexibility –Similar look relative to other sites –Limited support is typical Template Site

22. Your Online Presence Advantages –Customization (i.e., complexity) available –Experienced designers can guide the development process –Increased technical support Disadvantages –Time required for changes to be uploaded –Abilities of contractors differ widely –Pricing system may escalate costs Contracting Site Design

23. Your Online Presence Contracts signed by both parties with disclosure Contractors often retain content until payment is received Agreements should be reached on the length, limits and rates for the site A clear agreement should be reached on who owns the website and content Contractor Considerations

24. Your Online Presence Rate agreements specify content by the hour –Total costs on an hourly rate can quickly escalate Projects usually have defined parameters in terms of number of pages, features and modifications –A great deal of planning is required to understand the quantity of parameters needed –Examine a range of websites to ascertain the type of site desired Project fees typically permit fee changes and more flexibility within fee structures Rates versus Projects

25. Your Online Presence Advantages –Customization limited by your ability –Free, instant updates –Software and design support available online –Relatively easy to incorporate website and business Disadvantages –Time investment: Learning software, designing site –Time investment: Troubleshooting, update –Could require significant up-front costs –YOU must learn Internet marketing and search engine techniques Do It Yourself

26. Your Online Presence Advantages –More control over development stages –Changes can likely be made quickly –Content management system is usually easy to learn –Updating the site will be easier Disadvantages –Could be cost for content management software –Time investment can be large –Confusion may arise due to multiple editors Hybrid Website

27. Your Online Presence Consumer bandwidth –Many consumers don’t enjoy high speed internet access Browser compatibility –Consumers use a variety of browsers; even one customer may use two or three different browsers Color palette –Design the website for a 256 color palette Continuity –The look of website pages should be consistent Design and Technical Considerations

28. Your Online Presence Frames –Avoid these at all costs! Navigation problems abound! Home page –Should contain the most prominent design elements. Provide a complete, but concise, business description Navigation –Make liberal use of directories, effective site maps, etc. Readability –Make the site easy to read. Consider colors and words Design and Technical Considerations

29. Your Online Presence Screen compatibility –Remember that screen quality and sizes vary greatly Text only default –Have a text only option available. Provides access for visually impaired users who have talking browsers Accessibility –Remember accessibility guidelines (accessible.org) User interface –Make the website experience logical and fun to use! Design and Technical Considerations

30. Your Online Presence A confusing term with fairly simple actions To make your website stand out, consider the following: –Update content periodically and regularly –Update the “look” on regular occasions –Market your website continually –See www.hubspot.com/seo-ebook for resources Use the following techniques to facilitate search engine awareness Search Engine Optimization

31. Your Online Presence List keywords in META tag format Develop a title for each web page using keywords Develop page descriptions (200-250 characters and include keywords) Create ALT tags to “flag” images; be sure to use keywords Keywords are important; make wise choices Search Engine Optimization

32. Your Online Presence Reciprocal linking Online product catalog Ordering system/shopping cart Merchant account payment processing for online purchases Customer communications – perhaps the most important of all Other Marketing Strategies

33. Your Online Presence Provides data on web usage that you must turn into information to increase web traffic Your web server host should provide info on number of hits, page views sessions, bounce rates, visitor and customer location, etc. Other services such as Google Analytics can provide more information –www.google.com/support/googleana lytics Website Analytics