1. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Who Knew ITIL

2. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Certification E-Learning This Quick and Easy Could Make You Look This Good.

3. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

4. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
On-demand eLearning: Don't pay over $ 3, for a 5 day classroom-based course - you're out of touch with your work for 5 days and, including the course fee, the costs are insurmountable - take the online learning option instead and study at your own pace.

5. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Course Description:

6. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery.

7. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program.

8. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

9. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle.

10. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
This course is designed using an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/CMSE Intermediate Level Certificate Release, Control and Validation.

11. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Learning Objectives:

12. At the end of this course, the learner will gain competencies in:
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
At the end of this course, the learner will gain competencies in:

13. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1. Understanding Service Management as a Practice, Service Operation principles, purpose and objective

14. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
2. Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

15. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
3. The activities, methods and functions used in each of the Release, Control and Validation processes

16. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
4. The application of Release, Control and Validation processes, activities and functions to achieve operational excellence

17. 5. How to measure Release, Control and Validation performance
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
5. How to measure Release, Control and Validation performance

18. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
6. The challenges, critical success factors and risks related with Operational Support and Analysis

19. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
7. An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes

20. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
8. The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle

21. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
9. Technology and implementation considerations surrounding Release, Control and Validation

22. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
10. Challenges, critical success factors and risks associated with this module

23. As well as preparing participants for the exam.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
As well as preparing participants for the exam.

24. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Audience: The Operational Support and Analysis Capability course will be of interest to:

25. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1. Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

26. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
2. Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes, Technical Management, IT Operations Management and Application Management

27. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
3. IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

28. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
By developing participants' knowledge regarding the ITIL framework it will enable:

29. 1. The establishment of a common language between the business and IT.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1. The establishment of a common language between the business and IT.

30. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
2. Readiness for Release, Control and Validation implementation and maintenance

31. 3. Consistency in support of IT Services.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
3. Consistency in support of IT Services.

32. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
4. Staff better understand their role within the entire Service Lifecycle

33. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Pre-requisites:

34. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program.

35. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/CSME examination.

36. This program is an eLearning Program.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
This program is an eLearning Program.

37. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
Program Materials

38. 1. Access to presentation with trainer audio
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1. Access to presentation with trainer audio

39. 2. The Art of Service Release, Control and Validation Book
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
2. The Art of Service Release, Control and Validation Book

40. 3. Exercises + Answers (where applicable)
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
3. Exercises + Answers (where applicable)

41. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
4. Mock Exam questions

42. About the Examination and Certification:
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
About the Examination and Certification:

43. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1. Completion of the Release, Control and Validation Capability course from an Accredited Training Provider (The Art of Service) is required to sit the exam.

44. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
2. It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the Release, Control and Validation book in preparation for the examination.

45. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
3. The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.

46. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
4. Exam duration is a maximum 90 minutes (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

47. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
5. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

48. The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
6. Pass score is 28/40 or 70%

49. For More Information, Visit:
The Art of Service