1. PREVENTING VIOLENCE IN THE WORKPLACE
Your Agency

2. INTRODUCTION WORKPLACE VIOLENCE DEFINED THE PERPETRATORS THE VICTIMS
STATISTICS
THE CAUSES
SIMILARITIES OF EMPLOYEES WHO HAVE COMMITTED ACTS OF VIOLENCE AT WORK
WARNING SIGNS
RECOMMENDATIONS

3. WHAT IS WORKPLACE VIOLENCE ?
Act of physical violence
Threat of physical violence
Harassment
Intimidation

4. THE PERPETRATORS Disgruntled co-worker Domestic partner
Client or customer of
public service worker
Patient or resident in
health care facility

5. THE STATISTICS Over 1,000 fatalities each year
Homicide is the 2nd leading cause of on the job deaths
Fatal assault leading cause of death for women
Southern and Western states have highest homicide rates

6. THE VICTIMS OCCUPATIONAL CHARACTERISTICS
Taxicab drivers
Cashiers
Sales and administrative workers
Managers and professionals
Police and detectives
Direct contact with the public
Exchange of money
Having the authority to terminate an employee
Dealing with violent people or situations

7. THE CAUSES
Economic
Societal
Psychological
Organizational
Social

8. COMMON CHARACTERISTICS
Fascination with the military, or being a survivalist
Over age 35
A loner or an extremist
Carries a grudge
Has difficulty accepting authority or reality
May have substance abuse or mental health problem

9. WARNING SIGNS Dramatic behavior or personality change
Chronically disgruntled
Makes intimidating threats or allusion to violence

10. RECOMMENDATIONS HOW MANAGEMENT SHOULD HAVE HANDLED THE PROBLEM
Terminations/forced resignation should be handled at the management level
If management chooses to have supervisor handle situation, provide complete support
Provide employees with information and training on workplace violence
Implement effective security measures
Enforce “zero tolerance” policy