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Published byProsper Gregory Modified over 9 years ago
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Work Place Violence Guidelines for dealing with violent behavior involving employees and their work environment
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Is work place violence really that big a problem?
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Statistics reveal that: There are nearly 1,000 workplace homicides each year. Homicides account for nearly 15% of the total workplace fatalities nationwide. 1.5 million assaults occur in U.S workplaces each year.
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What can be done about it? Are there safety laws about this? Are some jobs just naturally dangerous? We have to stand up for our rights, don’t we?
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4 Action Steps to Deal with Workplace Violence Conduct a hazard assessment Define problems Develop solutions Implement / train Monitor
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Hazard Assessment People Clients Employees Supervisors Environment Location Business hours Economy
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Develop Solutions Engineering Controls Metal Detectors Enclosed Counters/Workstations Video Surveillance
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Develop Solutions Administrative Controls Strict policies No weapons Buddy system Careful selection of clients when possible EAPs
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Training / Implementation Pre Incident Surveys Self Defense Warning Signs Conflict Resolution Post Incident Employee Assistance Programs Critical Incident Stress Debriefing Reassignments
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Monitoring Be sensitive to signs of high stress levels In employees In customers Inspect areas for potential weapons Minimize physical hazards
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Incident Reporting Encourage employees to report all incidents of violence “Near Miss” incident reporting is also important
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Summary Points Workplace Violence is a serious problem. Violence should be treated like any other work related hazard. Pro Active controls are preferred but reactive measures have a place in the prevention of workplace violence.
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