1. © 2008 Avaya Inc. All rights reserved. 1 Avaya and IP Trunking The BEST Fit!

2. © 2008 Avaya Inc. All rights reserved. 2 Avaya and Verizon Business IP Trunking The BEST Fit! Agenda WHO is Verizon Business? WHAT is the Value of IP Trunking? WHEN should you position BEST IP Trunking? WHERE is the technology going? WHO is Verizon Business? WHAT is the Value of IP Trunking? WHEN should you position BEST IP Trunking? WHERE is the technology going?

3. © 2008 Avaya Inc. All rights reserved. 3 Verizon Business An Avaya AlliancePartner Program Platinum Member Delivering the key strengths of Verizon Business and Avaya to our customers Offering the right combination of consulting, solutions and support, you can confidently move forward into the world of IP Communications Expert Pre-Sale Certification Levels As of May09 Verizon Business Holds – 293 Product Authorizations held by 63 VZ Associates – 142 Certifications held by 37 VZ Associates Delivering the key strengths of Verizon Business and Avaya to our customers Offering the right combination of consulting, solutions and support, you can confidently move forward into the world of IP Communications Expert Pre-Sale Certification Levels As of May09 Verizon Business Holds – 293 Product Authorizations held by 63 VZ Associates – 142 Certifications held by 37 VZ Associates

4. © 2008 Avaya Inc. All rights reserved. 4 BEST is available in the U.S. with IP Trunking and IP Integrated Access services. Please see your Verizon Business account manager for VoIP availability at your locations. Integrated, Reliable, and Secure Capabilities Dense local footprint Extensive IP expertise Seamless Solutions Portfolio of services – IP Flexible T1, IP Integrated Access, IP Trunking, and Hosted IP Centrex The ability to grow and change with your business End-to-End Expertise to Deliver Globally Proven VoIP expertise and experience Industry solutions Expert guidance and support Delivering on Your Vision Verizon Business strength and technology leadership Speed and innovation Verizon Strengths

5. © 2008 Avaya Inc. All rights reserved. 5 In tight collaboration with Verizon Business, Avaya has tested and certified these SIP Trunk service offers with Avaya’s Products in Avaya’s Systems Interoperability Test Lab (SITL) to assure the highest level of compliance to IETF SIP standards and interoperability between Avaya’s solutions and the Verizon Business SIP trunk service offers. Why Avaya DevConnect? VzB & Avaya Certified SIP Trunking Solutions

6. © 2008 Avaya Inc. All rights reserved. 6 Green Issues Are Moving to the Forefront © canalys.com ltd. Source: Canalys Converged Channel Panel, July 2007 (106 respondents) Very Rarely 14% Rarely 26% Sometimes 29% Often 20% Very often 11% Q: When making infrastructure purchasing decisions do environmental issues, such as power consumption, affect purchasing decisions?

7. © 2008 Avaya Inc. All rights reserved. 7 Verizon Business IP Trunking Options help turn Avaya Green IP Trunking Next generation trunking, enabling optimized network and premise equipment configurations VOIP Inbound Services - IP Toll Free – IPECC - VILO Next generation Advanced 800 Service over IP – Advanced inbound and routing features for Large Contact Centers and distributed branch/retail operations IP Trunking with BEST B.E.S.T. = Burstable Enterprise Shared Trunks Targeted to large, distributed customers, >100 locations, smaller branch offices requiring local numbers IP Trunking Next generation trunking, enabling optimized network and premise equipment configurations VOIP Inbound Services - IP Toll Free – IPECC - VILO Next generation Advanced 800 Service over IP – Advanced inbound and routing features for Large Contact Centers and distributed branch/retail operations IP Trunking with BEST B.E.S.T. = Burstable Enterprise Shared Trunks Targeted to large, distributed customers, >100 locations, smaller branch offices requiring local numbers

8. © 2008 Avaya Inc. All rights reserved. 8 Avaya CM with Verizon SIP Trunking

9. © 2008 Avaya Inc. All rights reserved. 9 Limitation & Challenges of Private IP (H.323) Trunking IP WAN PSTN Local & Long Distance PSTN Local & Long Distance IP Data &Telephony Private IP (H.323) trunks are limited to VoIP communications between internal systems/sites Separate TDM interfaces are required for external communication (partners/suppliers/customers) Extra cost, extra hardware, extra complexity Customers/ Partners/ Suppliers LAN TDM interfaces Why SIP Trunking? IP Phone External Communications Internal Communications

10. © 2008 Avaya Inc. All rights reserved. 10 SIP Trunking A Single Pipe to the Cloud WAN PSTN Local & Long Distance PSTN Local & Long Distance H.323 SIP Customers/ Partners/ Suppliers LAN IP Phone Single IP link for voice/data Optimize use of WAN access by consolidating voice and data services Eliminate PSTN interfaces for long-distance and local access Assign local telephone numbers to any ‘virtual location,’ independent of physical location Save on toll charges Prepares for future SIP solutions

11. © 2008 Avaya Inc. All rights reserved. 11 Avaya CM IP Trunking Solution SIP Enablement Services (SES) SIP Modular Messaging Voice Portal CM Branch Edition CM SES Meeting Exchange PSTN DS3/ISDN G860 IP Trunking

12. © 2008 Avaya Inc. All rights reserved. 12 SIP Modular Messaging Voice Portal CM Branch Edition CM SES Meeting Exchange PSTN DS3/ISDN G860 IP Trunking Avaya CM IP Trunking Solution Session Border Controller (SBC) SBC

13. © 2008 Avaya Inc. All rights reserved. 13 Avaya CM IP Trunking Solution CM 5.1 Direct Connect CM SES Meeting Exchange SBC PSTN DS3/ISDN G860 IP Trunking Note: Premise based SBC and interop testing required for Direct Connect

14. © 2008 Avaya Inc. All rights reserved. 14 Reduce/Eliminate Enterprise Hardware DS1 Enterprise Examples ConfigurationG650 MGsCircuit Packs/Media Modules Savings (List) 500 Stations - 50 Trunks Enterprise TDM Stations T1 Trunks 2 21 - 24 port DCP circuit packs 3 - DS1 interface cards --- TDM Stations SIP Trunks 2 21 - 24 port DCP circuit packs 2 - CLAN 2 - 320 IP Media Resource -$29,465 IP Stations SIP Trunks 1 2 - CLAN 1 - 320 IP Media Resource $74,660 12,000 Stations - 1,200 Trunks Enterprise TDM Stations T1 Trunks 43 500 - 24 port DCP circuit packs 62 - DS1 interface cards --- TDM Stations SIP Trunks 39 500 - 24 port DCP circuit packs 2 - CLAN 39 - 320 IP Media Resource -$507,615 IP Stations SIP Trunks 4 49 - CLAN 2 - 320 IP Media Resource $2,323,685 Benefits of IP Trunking Reduce HARDWARE components Reduce FOOTPRINT requirements Reduce POWER consumption Reduce MAINTENANCE charges

15. © 2008 Avaya Inc. All rights reserved. 15 CM – Traditional PSTN Connectivity Headquarters 12,000 digital stations/1200 trunks 43 G650 Media Gateways 500 DCP Cards 62 PRIs to PSTN Total gateway power consumption 55,900 BTU/hr Verizon Business IP Trunking and Avaya IP Stations Headquarters 4 G650 Media Gateways 49 CLAN Boards 2 IP 320 Media Resources Total gateway power consumption 5,200 BTU/hr CM & IP Trunking - Energy Efficient Cut power consumption by up to 90% Example – Headquarters Location with Example – Headquarters Location with Avaya Communication Manager Savings = 50,700 BTU/hr

16. © 2008 Avaya Inc. All rights reserved. 16 Verizon Business IP Trunking Simplifies Network Management Enables an end-to-end solution Drives operational efficiencies and helps control costs Helps address business continuity needs Leverages IP backbone to access PSTN services Enables an end-to-end solution Drives operational efficiencies and helps control costs Helps address business continuity needs Leverages IP backbone to access PSTN services

17. © 2008 Avaya Inc. All rights reserved. 17 Verizon Business IP Trunking Enables an End-to-End Solution Enhanced IP based fail-over solutions Single Network for Voice and Data Per port and shared trunk pricing plans National calling features and pricing Broad national footprint Design flexibility for multi-site enterprises IP Trunking Limited flexibility for Business Continuity Separate Voice and Data Networks Limited ordering options Regional pricing and features Limited design options for multiple sites Standard TDM Trunking Verizon Business IP Trunking

18. © 2008 Avaya Inc. All rights reserved. 18 Concurrent Call Ports represent simultaneous inbound and outbound local and LD calls, or ‘SIP paths’ Basic IP Trunking How it Works Location A Location B Location C Public Switched Telephone Network PSTN Gateway Concurrent Call Ports 10Total Ports 5Used 5Available Concurrent Call Ports 10Total Ports 5Used 5Available Concurrent Call Ports 10Total Ports 10Used 0Available Verizon VoIP Network No additional calls can be connected X

19. © 2008 Avaya Inc. All rights reserved. 19 Adding BEST Enterprise-level Concurrent Ports Location A Location B Location C Public Switched Telephone Network PSTN Gateway Concurrent Call Ports 10Total Ports 5Used Concurrent Call Ports 10Total Ports 5Used Concurrent Call Ports 10Total Ports 10Used Verizon VoIP Network BEST Tracker Concurrent Call Ports 10Location A 10Location B 10Location C 30Enterprise CC Ports Enterprise CC Ports 30Enterprise Ports 20Used 10Available Enterprise CC Ports

20. © 2008 Avaya Inc. All rights reserved. 20 BEST How Burst Works Location A Location B Location C Public Switched Telephone Network PSTN Gateway Concurrent Call Ports 10Total Ports 5Used Concurrent Call Ports 10Total Ports 5Used Concurrent Call Ports 10Total Ports 10Used 5Burst Allowed Verizon VoIP Network BEST Tracker 5 additional incoming calls 5 Burst Allowed for Location C Enterprise CC Ports 30Enterprise Ports 20Used 10Available Enterprise CC Ports

21. © 2008 Avaya Inc. All rights reserved. 21 BEST Important Traffic Management Considerations Location A Location B Location C Public Switched Telephone Network PSTN Gateway Concurrent Call Ports 10Total Ports 10Used 5Burst Allowed Concurrent Call Ports 10Total Ports 10Used 5Burst Allowed Concurrent Call Ports 10Total Ports 0Used 0Calls Allowed Verizon VoIP Network BEST Tracker All Enterprise Ports are Being Used No Additional Calls are Allowed Enterprise CC Ports 30Enterprise Ports 30Used 0Available Enterprise CC Ports No calls can be connected X

22. © 2008 Avaya Inc. All rights reserved. 22 Business Problem BEST at Work Large National Retail Chain – Customer Application Challenged with managing voice communications for more than 1,000 stores distributed nationwide Supporting a variety of key telephone systems Required average of (12) local telephone lines, sized for high peak Required separate telephone numbers and ‘hunt groups’ for departments Low traffic efficiencies Purchased local lines from variety of ILECs, with no common contract/offer; difficult to manage Challenged with managing voice communications for more than 1,000 stores distributed nationwide Supporting a variety of key telephone systems Required average of (12) local telephone lines, sized for high peak Required separate telephone numbers and ‘hunt groups’ for departments Low traffic efficiencies Purchased local lines from variety of ILECs, with no common contract/offer; difficult to manage Verizon’s IP Trunking and BEST Solution Allowed customer to manage voice communications across the enterprise Provided single solution/single contract for all local service requirements Optimized customers local resources since peak busy hour; could be shared across time zones Reduced number of lines required at each site from 12 to 5 Cost savings justified upgrade of data network plus an additional 25% savings

23. © 2008 Avaya Inc. All rights reserved. 23 Burstable Enterprise Shared Trunks Summary Share enterprise capacity for peak traffic Consolidate access for voice and data services Control Costs Leverage a single vendor solution Support flexible business continuity options Manage local services from a central location Share enterprise capacity for peak traffic Consolidate access for voice and data services Control Costs Leverage a single vendor solution Support flexible business continuity options Manage local services from a central location Only Avaya and Verizon Business can offer customers the BEST solution, which delivers a compelling TCO and helps justify the migration to IP Telephony! Verizon’s IP Trunking Service with Burstable Enterprise Shared Trunks allows customers to:

24. © 2008 Avaya Inc. All rights reserved. 24 Avaya CM Branch Verizon IP Trunking Retail Branch Applications

25. © 2008 Avaya Inc. All rights reserved. 25 Avaya CM Branch and IP Trunking The BEST Fit! SIP SIP Trunks Data Center Central Management Voice, IM, Presence Optional SIP Communication Manager Voice Portal SES Home SES Edge Small Branches Feature engine Gateway Voice Mail + AA SIP AES-Lite i40 Medium Branches Feature engine Gateway Voice Mail + AA SIP AES-Lite i120 COMMUNICATION MANAGER BRANCH (CMB) IP TRUNKING CERTIFIED BY VERIZON BUSINESS AND AVAYA Direct IP trunking from the branch to VZB IP Trunk using SIP Centralized IP Trunking to the branch Automatic Route Selection Failover to local PSTN facility SIP over UDP Supported codecs G.729 and G.711 Configure Public SIP Trunks in CM-B Centralized Management tool

26. © 2008 Avaya Inc. All rights reserved. 26 & Joint Solution Offers

27. © 2008 Avaya Inc. All rights reserved. 27 Enterprise VzB Private IP (PIP) VzB IP Trunking CERTIFIED WITH CM3.1, CM4, CM5.1, CMB (CM5.2 and SM 1.1 pending) VzB VoIP Inbound and VzB IP Enhanced Contact Center Services Certified with CM5.1 (CM5.2 and SM1.1 pending) Mobility EC500 ONE-X MOBILE IP SOFTPHONE IP AGENT IP Trunk BEST SMB / Mid Understanding Avaya and Verizon Business’s complimentary SIP Trunk and Application Solutions Future SIP CC Voice Portal AURA Session Manager currently undergoing lab certification by VzB and Avaya Avaya and Verizon Business CM CM-B CM CM-B

28. © 2008 Avaya Inc. All rights reserved. 28 Private IP (PIP) Verizon’s MPLS Service (UUNET / MCI Network) IP Trunking & “B.E.S.T.” Burstable Enterprise Shared Trunks – Slightly higher cost per trunk, but more flexibility with how trunks can be used/shared across enterprise Drives demand for Private IP MPLS Service Private IP (PIP) Verizon’s MPLS Service (UUNET / MCI Network) IP Trunking & “B.E.S.T.” Burstable Enterprise Shared Trunks – Slightly higher cost per trunk, but more flexibility with how trunks can be used/shared across enterprise Drives demand for Private IP MPLS Service Verizon Business Network/Service Offers In Motion with Avaya Today

29. © 2008 Avaya Inc. All rights reserved. 29 Thank you for your time today! Thank you for your time today!