1. ASQ’s Quality Body of Knowledge (QBOK ® ) An Overview Presented by Christine Robinson at the ASQ Illiana Section Conference on January 21, 2011

2. Agenda What is the Quality Body of Knowledge (QBOK)? QBOK online: ASQ’s Knowledge Center Searching for Information

3. What is a Body of Knowledge (BOK)? Sum of knowledge Generally accepted Not static

4. What is the QBOK?  The sum of all information relating to or concerning quality, including practical and academic content and data on defining, achieving, measuring, controlling, and improving quality.  Drawn from ASQ and many other sources.  Includes books, courses, journals and articles, case studies, podcasts and webcasts, multimedia, and more.

5. Current QBOK partners z`

6. The Forms of BOK Content Word of mouth Print Electronic Multimedia A vast database Articles (22,000) Case studies (1,560) Basic topics & tools (100) Pod- and Webcasts (100) Benchmarking (350)

7. The Quality Body of Knowledge

8. Key topics in the ASQ repository

9. Categorizing QBOK Content Convenient methodology for managing content –Relatively stable categories –High-level subjects –2 nd -level topics –Subsidiary concepts –Topics and concepts listed wherever appropriate

10. Stages in the Quality Journey Pursuit of the Quality Ideal Pursuit of Operational Excellence Pursuit of Organizational Excellence Pursuit of Personal Excellence

11. Personal knowledge, skills, and abilities Interpersonal and social skills Professional development Underlying quality philosophies

12. Pursuit of Operational Excellence Process management and improvement Quality management principles Quality management tools Quality assurance approaches Measurement

13. Pursuit of Operational Excellence Standards Supply chain management Customer/market focus Statistical methods Product/service design, development, and execution Project management

14. Pursuit of Organizational Excellence Leadership Strategic planning Teams Human-social systems Infrastructure Organizational analysis and assessment Quality philosophies—principles and practices Stakeholder management Industry-specific applications

15. Pursuit of the Quality Ideal Innovation Transformation Social responsibility and sustainability Enterprise risk management History of quality Thought leaders Organizational recognition awards Individual recognition awards

16. Integration of Certification BOKs Developed and maintained independently Define the expected knowledge and skills for specific areas of practice Online content includes the BOK, lists of recommended resource materials, and applications

17. Integration of Division BOKs Developed and maintained independently Include industry- and topically specific articles and resources in other media formats Integrated with the QBOK through the library function on the Division website

18. QBOK Stewardship

19. Key distribution venue

20. Front Door to Quality Knowledge Online library –All formats: articles, books, courses, Web-exclusives –Topics from auditing to TQM –Industries from aerospace to transportation Fully searchable (“Google” of quality) Updated weekly Always growing –Latest addition: benchmarking reports and measures –Coming soon: more podcasts and Webinars www.asq.org/knowledge-center

21. Browsing topics – all topics and tools

22. Browsing topics – hot topics

23. Browse tools and templates

24. Browse Standards Central

25. ASQ’s Knowledge Center

27. Tour the Knowledge Center

28. How do I find content?

29. Accessing Content Multiple approaches –Keyword search Title Author Assigned keywords Free form –Categorical/topic –Industry –Content type –ASQ publication source

30. Using Knowledge Center search Search by Keywords Topics Industry Type Sort by Date range Relevance

31. Search Results

32. Individual Search Result

33. Professional & technical journals Journal for Quality and Participation Six Sigma Forum Magazine Quality Progress Journal of Quality Technology Quality Management Journal Software Quality Professional

34. Case studies

35. Sample benchmarking report

36. Obtaining Content

37. Other Ways to Locate Information Other ASQ Search Windows: ASQ home page “Search Site” The Quality Progress website ASQ Store The ASQ Learning Institute Forum and Division search windows Discussion Board search windows

38. Other Ways to Locate Information Ask for Assistance: “Ask a Librarian” (lower right portion of the Knowledge Center) “Ask a Quality Professional” Discussion Board Ask a question on one of the other Discussion Boards

39. Need help searching? Visit Information Services through the Knowledge Center homepage

40. Research assistance is a member benefit https://secure.asq.org/kc/qic-contact-form.html or 800-248-1946

41. Contacts Christine Robinson CQEchris@att.net ASQ help@asq.org 800-248-1946