1. ® IBM Software Group © 2008 IBM Corporation TTEC Session - MADT – 104 Base Service Installer (BSI) Process Solution Installer (PSI) Middleware Installer (MWI) Arlindo Chiavegatto November/2009

2. IBM Software Group | Tivoli software © 2004 IBM Corporation 2 MADT 104  Background information of previous releases of MADT  Component Overview  Exploiters and function highlights  Key Improvements in MADT 104  Base Services Installer / Process Solution Installer  Middleware Installer  Language Pack Installer  Coexistence of ISM products  Upgrade  Uninstall  References This presentation focuses only on the updates and enhancements made to the installers in MADT 104. Participants are encouraged to review recorded session of earlier versions of the training, if they are not already familiar with the MADT installers

3. IBM Software Group | Tivoli software © 2004 IBM Corporation 3 Operating System Middleware (DB2, WAS, LDAP, ESS, ISC, IHS, FPs, …) Maximo Base Services PSI For PMPs Common PMP BCPM TPM SRM CCMDB TSAM Asset Mgmt Industry Sol’ns TAMIT Middleware Installer (MWI) Optional utilization Deploys and configures Tpae MW Stack Customers may optionally choose to re-use existing MW. Base Services Installer (BSI) Deploys and configures MBS (implemented as PSI packages) Deploys Common packages Deploys PSI Installer Solution Packages Exploiter teams build PSI modular packages to package and deploy their solutions (“extensions”). BSI PSI Process Solution Installer (PSI) Uses DE to define & process modular packages installs Supports s/w lifecycle (e.g. applying fixes) MWI -- - - - - COI (AC) MADT Component Overview

4. IBM Software Group | Tivoli software © 2004 IBM Corporation 4 Earlier MADT versions running in customer environment Version / ReleaseMWI FunctionBSI PSI FunctionProducts MADT_101 7.1.1 Refresh #2 March 2009  Windows 2008 automated  AIX 6.1 manual  DB2 9.5 manual  RHES 5 manual  SUSE SLES Linux 10 manual  WAS 6.1 FP 19  Windows 2008 automated  AIX 6.1 automated  DB2 9.5 automated  RHES 4, 5 automated  Maximo 7.1.1  SUSE SLES Linux 9, 10 automated CCMDB SRM MAM TAMIT MADT_102 June 2009  AIX 6.1 automated  DB2 9.5 automated  RHES 5 automated  SUSE SLES 9 and 10 automated  zLinux and Linux 64 bits automated for all supported Linux flavors  Solaris manual  HPUX manual  Content  Maximo 7.1.1.5  Fix pack Installer  Oracle 11  SQL Server 2008 TAMIT Fix packs MADT_103 September 2009  Same as 2Q09  Unix Admin Workstation  AIX 6.1 and SLES 10  Maximo 7.1.1.5  Full installer translated to Maximo 7 new languages TPM TSAM FSM 1.1 (appliance) Package PolicyDeployment opt in/out HPUXUninstall Solaris 10Security options BEA WeblogicDynamic MXServer name External Payload

5. IBM Software Group | Tivoli software © 2004 IBM Corporation 5 Base Services Installer Other PSI Packages Install Runtime Files IA Installer UI Harrier 85 EAM 52B MBS Patch 711x DE Install Image PMP PSI Packages Change Config Base Services CCMDB Fnd Maximo Lang Pkgs Install EXE Install Runtime Files IA Installer UI Install EXE Base Services PSI Pkg Harrier 85 EAM 52B MBS Patch 711x DE Install Image PMP PSI Packages Common Other PSI Packages CCMDB Fnd Maximo Lang Pkgs Payload.zip Offering Policy Metadata 7.1.x Installer Function BSI started as a CCMDB-specific point product installer Runs in one of two modes: PlatformOnly mode Deploys and configures tpae and common components CCMDB Mode Adds CCMDB specific PSI packages and configuration. Function available since MADT 102 Offering defines deployment policy, own content and versions BSI/PSI examines policy against system state and applies upgrades or changes as necessary (* Note: the payload above is just an example of potential product packaging) Common Change Config Others

6. IBM Software Group | Tivoli software © 2004 IBM Corporation 6 MADT 104  Background information  Component Overview  Exploiters and Previous releases  Key Improvements in MADT 104  Base Services Installer / Process Solution Installer  Middleware Installer  Language Pack Installer  Coexistence of ISM products  Upgrade  Uninstall  Troubleshooting  References This presentation focuses only on the updates and enhancements made to the installers in MADT 104. Participants are encouraged to review recorded session of earlier versions of the training, if they are not already familiar with the MADT installers

7. IBM Software Group | Tivoli software © 2004 IBM Corporation 7 MADT 104 Overview  Common Installer used by:  SRM 7.2 and CCMDB 7.2  MAM refresh ( December /2009 )  Base Services 7.1.1.6 and products follow-on fix packs  Additional Platforms and Middleware Currency  Enhancements to the MADT Installers for updates to the supported operating systems and middleware for TPAE.  More flexibility for deployers  Expert Mode completely opts out of deployment automation  Multiple deployments on the same administrative station ( Windows / Unix )  user defined userIds and passwords  Quality Improvements  Panels, text and error handling improvements  Line items for improvement of the user experience with the installer  Enhanced documentation for MSAD configuration and support

8. IBM Software Group | Tivoli software © 2004 IBM Corporation 8 MADT 104 - Platform and Middleware Currency IMPORTANT: The list below is the supported platform for the common installation components. Each product/solution ( SRM, CCMDB, MAM, TAMIT, TPM, TSAM, etc ) might have a list of supported platforms which is more restrictive than below. Please check with the product/solution for their supported list  Administrative Station platforms supported:  Windows Server 2008 Datacenter, Enterprise and Standard Edition R2 (x86 64 bits)  Added in MADT 104  Windows Server 2008 Datacenter, Enterprise and Standard Edition SP1 (x86 32/64 bits)  Windows Server 2003 Datacenter, Enterprise and Standard Edition SP1/SP2 (x86 32/64 bits)  Windows XP and Vista (x86 32/64 bits)  AIX 6.1 TL2 SP2 (IBM System p® 64-bits)  Added in MADT 103  SUSE Linux Enterprise Server 10 SP2 (x86 32/64-bits)  Added in MADT 103  Run time platforms addition ( automated deployment )  Windows Server 2008 Datacenter, Enterprise and Standard Edition R2 (x86 64 bits)  SLES 11  requires manual installation and configuration of middleware  Middleware currency - updates in MADT 104  ESS 6.2 ( WAS application for single sign on )  UPDI 7.0.0.5 ( Update Installer 7.0.0.5 )  Documentation enhancements in support of MSAD configuration

9. IBM Software Group | Tivoli software © 2004 IBM Corporation 9 BSI/PSI enhancements - Expert Mode Deployment  New choice of deployment, in addition of Simple and Custom deployments  When Expert Mode is chosen, NO configuration or automation is performed by the installer  The only actions executed are:  Validation of pre-req checking  Registering the installation with the DE inventory database  Unzip of files to the target directory at the administrative station  All subsequent tasks necessary must be done manually  Validation, configuration and setup of runtime environment ( J2EE / DBMS / LDAP ),  Configuration of the administrative station  Database instantiation, updatedb, build and deploy WAR and EAR  registry of MEA, health check validation, etc.  The availability of the choice for expert mode in the installer is defined by the solution package contents (Payload)  SRM and CCMDB 7.2 do NOT support expert mode deployment  MAM refresh will support expert mode deployment  Mixed case deployments choices:  Environment is deployed with expert mode ( e.g. customer install MAM refresh )  No data is obtained from the end user  No automation is performed,  Customer tries to install solution that does not support expert mode on top ( e.g. SRM 7.2 / CCMDB 7.2 )  Expert Mode choice is not available in the installer, only Custom / Simple  Installer needs to obtain data that is not available and will go through all the required input panels for deployment  Automation is performed, as required / defined by the user

10. IBM Software Group | Tivoli software © 2004 IBM Corporation 10 BSI/PSI enhancements - Expert Mode Deployment  Expert Mode Deployment

11. IBM Software Group | Tivoli software © 2004 IBM Corporation 11 BSI/PSI enhancements – Upgrade warning 1.When installing a solution, BSI will warn users before upgrading Maximo base level  Scenario  Solutions can include a newer version/level of tpae in their Payload then the existing in the Admin Station  Packages that are already deployed in the Admin station may have not specified their compatibility with the newer level of tpae  BSI will identify and explicitly warn users that the base will be upgraded once the payload is processed  User will be given the choice to continue or cancel 2.Users can override failed system checks during install of PSI packages Scenarios:  Solution Packages (PMPs in PSI) contains a list of hot fixes that are as superseded by the version to be applied.  In a given customer environment there is a hot fix that is created after GA of the newer release, and is not identified in the superseded list.  The Install check will flag to user that new version to be applied does not supersede the existing hot fix  Missing superseded fixes can not be skipped during installation when using BSI  Customer will have to undo the interim fixes using PSI CLI prior to applying package with BSI

12. IBM Software Group | Tivoli software © 2004 IBM Corporation 12 BSI/PSI enhancements: Upgrade warning  Maximo Base level upgrade warning and overriding pre-req checks

13. IBM Software Group | Tivoli software © 2004 IBM Corporation 13 BSI/PSI enhancements - Custom UserIds and Pwds Allow Changes to Default Users and Passwords during install  Relaxed the current limitation which required customers to utilize default values for the maximo administrator (maxadmin), registration user (maxreg), and integration users (mxintadm) as well as their respective passwords during installation.  The installer now accepts new user ids and passwords as input, and it will configure maximo such that these id's can perform their required functions.  The default users are still present in the maximo DB, with their default passwords  There is a dependency in existing scripts of having those users defined.  For customers using LDAP ( and VMMSYNCC), only the userIds and pwd provided during install are created and configured in the LDAP  Implication: If customer is using LDAP, and providing new users/pwd, only those users will be able to logon/authenticate to maximo. The default users are not created in the LDAP.

14. IBM Software Group | Tivoli software © 2004 IBM Corporation 14 BSI/PSI enhancements - Custom UserIds and Pwds Allow Changes to Default Users, Groups, and Passwords during install

15. IBM Software Group | Tivoli software © 2004 IBM Corporation 15 BSI/PSI enhancements – SSL support  Support SSL for HTTP-Based Configuration Actions  Support for automated installation into application server that has SSL enabled.  TPM installer instructs users to turns on SSL  The common installer currently uses HTTP communication during  health check that runs at the end of the base services installation, and  to implement the Maximo Enterprise Adapter (MEA) registration function. –MEA registration is invoked during : –CCMDB installation to register the TADDM Launch In Context (LIC) function. –to register Integration Modules during package installation, and –to validate the Maximo 'maxadmin' user/password (only needed by packages using MEA registration).  Notes:  The common installers infers the SSL configuration using Virtual Host definition introspection.  The customer doesn’t need to explicitly tell BSI whether SSL is enabled or what port SSL traffic can flow on.

16. IBM Software Group | Tivoli software © 2004 IBM Corporation 16 BSI/PSI enhancements – Multiple deployment Multiple deployments on a single Administrative Station Support  A single administrative station can be used:  for a single deployment tree that is shared by all users in that machine ( similar to MADT 101 and 102), or  to support multiple maximo deployment trees, each one to be owned by one different user.  The mechanism is associated to the usage of a global DE inventory repository vs. user-level repository.  The choice of DE repository installation is dependent on the O.S. authority of the user who is running the installer.  If the deployment is done by an user in the Administrator group ( Windows) or as a root user (Unix)  A global copy of DE is installed,  a DE service / deamon is created ( system level )  once a global instance of DE is running, all users in that machine will be sharing the same deployment tree  If a non-Administrative /non-root user is used  A local copy of the DE repository is stored in the user directory ( %USERPROFILE%\acsi%USERNAME% )  The deployments done by that user will be restricted to that DE repository  Only one deployment tree can be associated to one user ( and vice-versa )  No DE service / deamon is created  IMPORTANT: The backup of the administrative station MUST take in consideration the corresponding backup of the DE repository, which can be either local to the user or global (system wide )

17. IBM Software Group | Tivoli software © 2004 IBM Corporation 17 BSI/PSI enhancements – Multiple deployment Multiple deployments on a single Administrative Station Support - Summary  IMPORTANT: The backup of the administrative station MUST take in consideration the corresponding backup of the DE repository, which can be either local to the user or global to all deployments Global DE 1.3Local DE 1.3 Max number that can be on a machine OneOne per non-root user Who can install itA root userA non-root user, when there is no Global DE on the machine Who can upgrade and use it Root users and any non-root user who hasn’t installed a Local DE Only the non-root user who installed it Creates a service (daemon) YesNo

18. IBM Software Group | Tivoli software © 2004 IBM Corporation 18 Middleware Installer enhancements  Enhancements in the OS pre-req. check for deployment of middleware  Full Qualified Hostname checking  DE pre req. System checks  ISMP pre req. checking  Support for pre-created users with custom drive location  Users can have non-default /home location  Image checksum  Optional flag available during the install panel to execute checksum on the images of middleware  detect corrupted images due file transfer process.

19. IBM Software Group | Tivoli software © 2004 IBM Corporation 19 Backward compatibility of MADT and Payloads  Compatibility from the MADT BSI and PSI perspectives is defined by how different versions of the External Payload Zip files, Offering Policy XML files, and PSI Packages are handled.  MADT V104 BSI can consume and process Offering Policy XML Files that are versioned at the MADT V102, V103 or V104 levels.  MADT V104 PSI Runtime can consume and process PSI Packages created for any previous version of the Maximo-based PSI Runtime (the level of the runtime CCMDB shipped with CCMDB V710, V711, including all refreshes), and any previous MADT version of the PSI Runtime (V102 and V103).

20. IBM Software Group | Tivoli software © 2004 IBM Corporation 20 Language Pack Installer (LPI)  National language support as required by CCMDB and SRM  Group 1  Group 2  7 additional languages  Danish, Finnish, Norwegian, Slovenian, Arabic, Hebrew, and Croatian( MWI and runtime)  Support for BiDi  Provides Language deployment of base tpae, CCMDB and Service Provider  Each other products will have their own Language installation packages  Common LPI code supports Language Pack Installation for both 7.1.1.5 base services and 7.1.1.6 base services

21. IBM Software Group | Tivoli software © 2004 IBM Corporation 21 Upgrade of MADT components  Upgrade capability which were available in MADT V103 is carried forward into MADT V104.  Deployment Engine-based detection and change management analysis for all the PSI packages defined in the Payload of the offering.  All packages included in the offering payload are taken in consideration: –offering-specific PSI Packages. –Tpae packages such as the Base Services and Common PMP PSI Packages, and –MADT PSI Package –Each component Package determines the required base versions from which an upgrade may be performed.  It determines the DE change requests that need to be submitted to transition the current environment to the target versions as defined in the Payload Policy..  Logic in the PSI Packages determines the actions that are initiated during the upgrade processing for each package.  Upgrade of the MADT installation runtime files and Deployment Engine runtime is triggered based on the level of the MADT Package that is deployed.

22. IBM Software Group | Tivoli software © 2004 IBM Corporation 22 Uninstall  Uninstall is supported to remove the entire tpae platform and configuration  Will remove maximo and all middleware customizations, if they were done automated  There is no uninstall of one specific solution or one specific package out of tpae  There is no uninstall for upgrades or hot fixes  Cleanup is based on a best effort policy, such to allow for subsequent re-installs  Uninstaller will not stop on most errors during uninstall  E.g. errors in WAS cleanup will not stop DB2 cleanup or Admin Station cleanup tasks  Exceptions which can fail the install:  Uninstall must be performed by the same user who installed the base  Prevents unauthorized users from removing someone else's installation  The user who originally installed base is kept at the install.properties file  Uninstaller can not access install.properties files  Will not perform automated cleanup of the middleware  Unexpected uninstall errors  E.g. Customer removed or edited files under /_uninstall

23. IBM Software Group | Tivoli software © 2004 IBM Corporation 23 Coexistence of products  BSI/MWI Installers of the tpae 7.2 product line are shipped with DE version 1.3.22  A system which is running with DE 1.3.22 will not support upgrade into DE 1.4.0  Implications:  OMNIbus/ITM products will ship with DE 1.4.0  if Tpae products is first installed on a machine, the installation of OMNIbus/ITM products fail in the same machine.  Customer will need to obtain a fix ( tbd) from those products that will deliver an update for DE 1.4.0 that supports to be installed on top of DE 1.3.22  if a customer has OMNIBus/ITM in the machine, and DE 1.4.0 is running, then the tpae will be able to recognize the newer level, and it will not fail install Caveat:  The PSI override for failures on system checks for superseded hot fixes will not pass ( see page 8 – item 2 )

24. IBM Software Group | Tivoli software © 2004 IBM Corporation 24 QUESTIONS??

25. IBM Software Group | Tivoli software © 2004 IBM Corporation 25 BACKUP

26. IBM Software Group | Tivoli software © 2004 IBM Corporation 26 Middleware Image level shipped with Tpae:  DB2 9.5 FP3a  For Linux 32 bits : DB2 9.1.6  ITDS 6.2 IF0002  WAS-ND 6.1 FP 23  ISC 7.1.0.6  IHS 6.1 FP 23  ESS 6.2 (WAS application for single sign on)  UPDI 7.0.0.5 (Update Installer 7.0.0.5)

27. IBM Software Group | Tivoli software © 2004 IBM Corporation 27 DE Definitions of root and non-root users Root userNon-root user On Windows operating systems A user who has the authority to create a service and write to the Program Files directory. For example, any member of the Administrators group is a root user (provided the group’s default permissions were not changed). A user who does not have all the root user authorities for their operating system. On UNIX-based operating systems A user who has a user ID of zero (UID=0).A user who does not have all the root user authorities for their operating system. On OS/400® operating systems A user who has all of the following authorities: *ALLOBJ, *SECADM, *JOBCTL, and *IOSYSCFG. A user who does not have all the root user authorities for their operating system, but does have the following authorities: *RSTOBJ, *STRTCPSVR, *ENDTCPSVR, and *RSTLIB.