1. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Evolution of telecom services GTPA November 27 th 2014 IT Dept. CS group

2. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Agenda Fixed telephone services  Outgoing calls  Fixed phones  Changes to phone request EDH form  Migration of voice mail boxes  Audio conferencing: MyTeamWork Mobile services  New contract  Mobile phone support

3. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Outgoing telephone calls — I As of January 1 st, outgoing telephone calls will no longer be billed to departments/groups –A central IT department budget will be used to cover call costs This covers calls to any external number from –CERN fixed phones, and –CERN mobile phones connected to the Sunrise network Calls made on roaming from CERN mobile phones are not included in this change! DepartmentPhones with Ext Access rightsAnnual amount BE714 CHF 6,009.94 DG306 CHF 2,575.69 DGS179 CHF 1,506.69 EN929 CHF 7,819.66 FP152 CHF 1,279.43 GS601 CHF 5,058.79 HR135 CHF 1,136.33 IT528 CHF 4,444.33 PF29 CHF 244.10 PH3379 CHF 28,442.01 TE892 CHF 7,508.22

4. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Outgoing telephone calls— II CET/HRT call details reports will only show mobile communications when roaming –individual call detail reports will be available on request (via the Service Desk/Service Portal) IT/CS will monitor the costs per line monthly and will, in case of unreasonable usage –send an automatic alert to the supervisor and the DPO of the phone user, and –charge the budget code for that month’s communication costs. What doesn’t change –A phone with external access rights must be attached to a user and a budget code –CERN ID + Valid budget code remain mandatory to get an external line via switchboard

5. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Fixed phones Lync phones are now the standard phones –Installation of traditional phones (analogue or digital) will be stopped Support & maintenance are maintained –Alcatel IP Phones are discontinued Support & maintenance are maintained

6. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Voice mailboxes As from December 1 st, a Microsoft Exchange based voice mail service replaces the now unsupported telephone exchange based service. The new service –is available for all types of phone (not just Lync!), and –sends users an email when a message is received Instructions on how to migrate to the new service will be sent to users by email To request a mailbox and change the settings, go to the Resources webpage: –https://resources.web.cern.ch/resources/Manage/UMServicehttps://resources.web.cern.ch/resources/Manage/UMService

7. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t MyTeamWork As already announced, the MyTeamWork service will be discontinued as from December 31 st MyTeamWork users are invited to migrate to Vidyo: http://information- technology.web.cern.ch/services/fe/vidyohttp://information- technology.web.cern.ch/services/fe/vidyo –A specific page to help migrating: http://information- technology.web.cern.ch/services/fe/info/migration- myteamwork-vidyohttp://information- technology.web.cern.ch/services/fe/info/migration- myteamwork-vidyo The conference service provided by the switchboard is maintained

8. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Mobile services A new GSM contract will start on the 1 st July 2015 with the following benefits –Significantly reduced roaming costs for calls, data and SMS (only from 1 st July!) –LTE (4G) services in addition to GSM and UMTS (3G) –Improved coverage to address the problems on the west of the Meyrin site. –Supply of mobile phones is included costs should better reflect market evolution Unfortunately, the new services require a change of SIM cards. We plan to make this change in June and hope we can count on your help. –Difficult cases will be handled by the Telecom Lab.

9. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Roaming charge reductions Estimated cost of October’s roaming charges with the new tariffs: Average reduction: ~50% DepartmentCost in October 2014Estimated cost with new tariffs BE 14’4726’785 DG 11’6653’193 DGS 4’1012’949 EN 22’32112’523 FP 1’599741 GS 13’8746’878 HR 1’049537 IT 7’6734’683 PF 12162 PH 66’17630’677 TE 14’9149’751

10. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Mobile phones Model changes –Samsung S5 (+ mini version) replaces Samsung S4 –Samsung Xcover is maintained –Nokia 301 should replace Nokia C3 NB: email access no longer supported for “basic” phones; see later presentation The repair service should be also be improved with the new contract –but broken screens are not covered and cost a lot to replace. A phone cover is recommended! Management of phone repair requests is transferred back to the Telecom Lab Reminder: IT provides support for SIM cards but NOT for mobile phone devices

11. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Telecom Lab during annual closure DATELABO TELECOM opening hours December 2014 Monday2210h00 - 12h00 Tuesday2310h00 - 12h00 Wednesday24Official holiday Thursday25Official holiday Friday2610h00 - 12h00 Monday2910h00 - 12h00 Tuesday3010h00 - 12h00 Wednesday31Official holiday January 2015 Thursday1Official holiday Friday210h00 - 12h00 For SIM card problems Mobile phone urgencies –Replacement of a broken/missing phone

12. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Thanks