1. BUSINESS LETTERS

2. STYLES OF LETTERS (EMAILS) Formal – is written to people the writer doesn´t know, it doesn´t have a personal tone Neutral – is often written to people the writer knows but not very well or to people who are in a formal relationship with us (boss, colleagues, old clients…) Informal – is written to friend or work partners we know very well and long

3. PARTS OF THE LETTERS Letterhead Date Inside address Salutation Body Complimentary closing Space for signature Your name, typewritten Enclosures

4. LETTERHEAD = is the heading at the top of a letter It usually consists of a name and an address, and a logo or corporate design, and sometimes a background pattern. LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

5. INSIDE ADDRESS = is the name and address of the person the letter is sent to The right form of English address: Mr (Mrs, Miss, Ms) X Y 1 Our Street Town Postcode LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

6. SALUTATION = a polite greeting at the beginning of letter, for example „Dear sir“ LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

7. BODY OF LETTER = the main part of the letter Contains more paragraphs Write the space between paragraphs Is the part where we write what we need It´s the most important part LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

8. = a polite or friendly final sentence written at the end of the letter Usual closings: Sincerely Yours truly Awaiting your reply Thank you for your time Kindest regards Best wishes LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

9. ENCLOSURE X ATTACHMENT = the extra document or picture (or other thing) that is sent with letter or email Enclosure – we use this word in connection with letters Attachment – we use this word in connection with emails

10. REASON FOR WRITTING BUSINESS LETTERS To inform To enquire To persuade To thank To offer goods or services To order goods or services To complain Etc.

11. Resources: http://en.wikipedia.org/wiki/Letterhead https://answers.yahoo.com/question/index?qid=20070814130343AA W9eT4 www.pixabay.com