1. Helping Library Users with Word An Infopeople Workshop Summer, 2004 Sarah Haman, Instructor sercher@adelphia.net

2. Introduction Name Library How you work with computers Tell us one experience you’ve had with library users and word processing

3. Workshop Goals You’ll be able to help Use Word v teach Interview to identify need Practice handling common situations Personalize user handout

4. Fill Out Skills Checklist

5. What Are Your Common Problems? Document gets lost Can’t open file from a disk Save a file to a disk Print All caps Alignment Font size or style Used to a typewriter Enter v text wrap

6. Exercise #1 Label Parts of a Word Window

7. Why Name Window Parts? Common language works for many programs Ease of instruction Know where to look on the screen

8. Setting Up Word Split toolbars Show all menus Show paragraph marks

9. Exercise #2 Change Toolbar and Menu Options Separate toolbars Display all menu options FIX ALL CAPS Turn on ¶ marks Correct a document

10. Role Play Demonstration 1. Volunteer partner 2. Teaching how to correct a document 3. Feedback

11. Find Out What The User Needs Ask questions to clarify immediate need amount of time skill level Have a clear goal create a positive experience for you and user

12. Word Skills Everyone Should Know Multiple ways to perform a single task menus toolbars mouse clicks (for selecting) keyboard commands right-click menus New users need the basics terminology skills

13. Exercise #3 - Word Skills Open file from a disk Correct using ¶ marks Select text Modify text Save to a disk

14. Discussion What techniques do you use to help beginning computer users?

15. Techniques Patience, patience, patience Treat the user with respect Show and tell—don’t touch! point at screen while talking Keep it simple stick to the task! Clear, consistent, positive language

16. More Teaching Techniques Be on the same level eye contact when talking look at screen when user does It’s OK to make mistakes Learn together Patience, patience, patience

17. Word Skills - Role Play 1. Find a partner 2. Choose roles 3. Practice teaching Word skills a. Use Adsales.doc 4. Switch roles 5. Feedback

18. Adult Learners Experienced Self directed Goal oriented Relevant or applicable skills Age changes learning style and pace Self-esteem at risk Respect

19. Open/ Save Files Open a file disk within program Save as change file type destination

20. File types File extension Program specific (.doc,.wks,.ppt) Compatible file types Rich Text Format (*.rtf) Text (*.txt)

21. Exercise #4 Open/ Save As Open files from a disk Open files in Word File types Rename Save As menu v Save icon

22. Teaching Reminders Try to remember being a beginner No “jargon” Focus on user’s task Point and talk Keep it simple!

23. Open, Save As - Role Play 1. Find a new partner 2. Choose roles 3. Practice teaching how to open and save a document 4. Switch roles 5. Feedback

24. Format a Document File, Page setup Margins Page orientation Format, Paragraph Line spacing

25. Printing Always use Print Preview Choose File menu, Print vs Can alter What to print Number of copies

26. Print Preview View document exactly as it will print Decide what to print See one or multiple pages zoom magnify

27. Exercise #5 Print Preview/ Print Print Preview Print Selection Print Pages

28. Exercise #6 Top Ten Skills 1. Define your common problems 2. Ten skills to help your users 3. Personalize the Top Ten Skills handout for your library 4. Save it to your disk

29. Review Teaching Techniques Adult learners Task oriented Slower learning pace Respect Computer users Hands off Keep it simple Patience

30. Review Word Skills Toolbars v menus File types Open—save Printing