1. 10-1 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e CHAPTER 10 Project Quality Management

2. 10-2 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Cost of Quality Estimation of the project costs: higher quality usually means higher costs Consider the impact on the time taken to complete activities: these may now take longer and require additional steps The design of comprehensive quality control processes and general continuous improvement activities

3. 10-3 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Cost of Quality (Cont.)

4. 10-4 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Planning for Quality Assurance Quality Assurance ‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ (PMI 2013, p. 227)

5. 10-5 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Planning for Quality Control Quality control ‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ (PMI 2013, p. 227)

6. 10-6 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Planning for QA and QC criteria and activities A tool to brainstorm project and product/service QA and QC criteria

7. 10-7 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e The Plan, Do, Check, Act Cycle

8. 10-8 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Planning for Quality Assurance and Quality Control Consider how organisational Quality Management Systems assist project delivery: TQM Six Sigma ISO 9001 LEAN

9. 10-9 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Quality Management Plan The desired approach to project quality (CoQ) The QA and QC roles and responsibilities of project team members The quality criteria grid (in Scope document) Assumptions and constraints Lessons learned A detailed breakdown of each quality item (additional Quality plans – in the PMP)

10. 10-10 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Carrying out Quality Control Pareto Chart

11. 10-11 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Cause-Effect Diagram

12. 10-12 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Run Charts

13. 10-13 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Check Sheets

14. 10-14 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Checklist for the Human Resources Aspects

15. 10-15 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Carrying out Quality Control Others Benchmarking Process/Flow Charting

16. 10-16 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Project Quality Integration

17. 10-17 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Key Terms benchmarking Business Process Model and Notation (BPMN) checklists check sheet Cost of Quality (CoQ) fishbone (cause–effect) diagram integration of quality ISO 9001 LEAN Pareto chart Plan, Do, Check, Act (PDCA) process and flow charts quality assurance quality control Quality Management Plan run chart Six Sigma Total Quality Management (TQM)